Min konto er deaktiveret med mine penge på saldoen. Jeg kan ikke få mine egne penge tilbage. Jeg har spillet med kasinoet siden juli og havde ikke noget problem før, jeg fik gevinster 4 gange, som blev fuldt udbetalt. Den 28. august indsatte jeg ved en fejl 700EUR i stedet for 70EUR. Jeg spillede lidt, men efter det kunne jeg ikke hæve mit beløb, som var tilbage på kontoen, min konto blev lukket uden nogen forklaring. Jeg kontaktede support via chat, og agenten svarede, at der er en anden konto på min adresse, og at jeg brugte VPN, hvilket ikke er sandt og en total løgn. Min konto blev verificeret, indbetalingerne blev foretaget fra min personlige Skrill-konto. Jeg sender nogle scripts fra chat med support, desværre har jeg ikke skærmbilleder, jeg har lige gemt tekster:
"Ud fra det, jeg ser på min side, er der en masse mistanke med din konto og med andre konti, der har samme strategi som din"
"Problemet er, fordi du har oprettet 4 konti i forskellige navne, der kommer fra samme sted"
"Du har mere end én konto hos os. Derudover er din adresse ikke kun din adresse."
"Jeg kan ikke give dig flere oplysninger, end hvad jeg allerede har fortalt dig. Det, jeg bekræftede, er, at der er mange mistanker med din konto. Hvis du sender en e-mail til der vil de give dig detaljerne om, hvorfor din konto blev blokeret."
"Jeg har allerede forklaret alt, hvad mit team fortalte mig. Fra nu af, for enhver information, du ønsker, bedes du sende en e-mail til vores team på "
"Du har spillet på en måde, der bryder vores casinoregler og har hævet mere end 5000 euro ved at spille mod vores regler. Disse penge blev ikke tjent retfærdigt. Afklar venligst alt med mit hold ved at sende dem en e-mail"
Alle disse oplysninger er ikke korrekte. Jeg forsøgte at kontakte support via e-mail, men forgæves. Har stadig ikke fået noget svar fra dem. Casino ønsker ikke at samarbejde. Jeg anmoder om mine indbetalte penge tilbage. Hjælp mig venligst.
My account is disabled with my money on the balance. I cannot get my own money back. I was playing with the casino since July and didn't have any issue before, I got winnings 4 times, which were fully paid. On 28th of August I deposited 700EUR by mistake instead of 70EUR. I played a little bit but after that couldn't withdraw my amount which was left on account, My account was closed without any explanation. I contacted support via chat and the agent replied that there are some other account on my address and that I used VPN which is not true and a total lie. My account was verified, the deposits were made from my personal Skrill account. I am sending some scripts from chat with support, unfortunatelly I don't have screenshots, I just saved texts:
"From what I see on my side there is a lot of suspicion with your account, and with other accounts that have the same strategy as yours"
"The problem is because you have created 4 accounts in different names that come from the same place"
"You have more than one account with us. Additionally, your address is not the address of only you."
"I cannot give you more information than what I already told you. What I confirmed is that there are many suspicions with your account. If you send an email to support@delorocasino.com there they will give you the details of why your account was blocked."
"I have already explained everything my team told me. From now on, for any information you want, please email our team at support@delorocasino.com"
"You have played in a way that breaks our casino rules and have withdrawn more than 5000 euros playing against our rules. This money was not earned fairly. Please clarify everything with my team by sending them an email"
All this information is not correct. I tried to contact support via email but in vain. Still didn't get any reply from them. Casino doesn't want to cooperate. I request my deposited money back. Please help me.
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