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Hello good guys, I got on your page for bonuses without deposit to play, and arrived on the euro beta casino page to that money that I indicated, I play the bonus I get more than 3 thousand euros and right off the bat I have nothing , if I spend 3000 euros nothing happens I *** and now that they give a bonus without deposit I reach more than 3000 euros and it disappears, I feel cheated and I want a solution I do not see just this

Hola buenas, me metí en vuestra página para bonos sin depósito para jugar, e llegado en la página euro beta casino a ese dinero que os e indicado, yo juego al bono llego a más de 3 mil euros y de buenas a primera no tengo nada, si yo gasto 3000 euros no pasa nada yo *** y ahora que ellos dan un bono sin depósito llego a más de 3000 euros y desaparece, me siento estafado y quiero una solución no veo justo esto

Dear Stiven,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found http://www.eurobetscasino.com/signup-gift-25:

"The maximum you may withdraw is $100"

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Stiven,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right

Pero vamos a ver, entonces ustedes dais un bono gratis de bienvenida pero no os da la ganáis el jugador gana no dais el dinero, eso es publicodad engañosa y está recogido en la ley, si yo hubiera perdido los 3000 mil euros, entonces os envío un correo y os dijo que me devolváis el dinero que yo estaba jugando de prueba o que soy quería gastar 100 nada más, pues esto lo pondré en manos de abogados por publicidad engañosa, ustedes regaláis una cosa yo la gano pero ustedes nunca vais a perder, pues que un juez dija si yo o ustedes lleva la razón

But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right

Pero vamos a ver, entonces ustedes dais un bono gratis de bienvenida pero no os da la ganáis el jugador gana no dais el dinero, eso es publicodad engañosa y está recogido en la ley, si yo hubiera perdido los 3000 mil euros, entonces os envío un correo y os dijo que me devolváis el dinero que yo estaba jugando de prueba o que soy quería gastar 100 nada más, pues esto lo pondré en manos de abogados por publicidad engañosa, ustedes regaláis una cosa yo la gano pero ustedes nunca vais a perder, pues que un juez dija si yo o ustedes lleva la razón

Could you please advise if you have received €100?

I want you to give me the money that I have earned playing with the free bonus without deposit, if you give a free bonus you have to accept the consequences that you win money with the bonus or the bonus is lost, because as I won I want my money

Yo lo que quiero que me deis el dinero que yo e ganado jugando con el bono gratis sin depósito, si ustedes dais un bono gratis tenéis que aceptar las consecuencias que ganen dinero con o bono o se pierda el bono, pues como e ganado quiero mi dinero

I have explained you earlier that maximum cash out from your redeemed No Deposit bonus is €100. Could you please advise if you have received it? 

I have not received anything, let's see I play for real money with the bonus that you offer without deposit, but whatever I win you want it to be 100, of thousands of players who will play with the secure deposit bonus that the vast majority lose and the few that have won you want to win only 100, it is a misleading advertising, included in the law as a scam

No e recibido nada, vamos a ver yo juego a dinero real con el bono que ustedes ofrecéis sin depósito, pero gane lo que gane a ustedes os da la gana de que sea 100, de miles de jugadores que jugarán con el bono de deposito seguro que la gran mayoría pierde y los pocos que han ganado a ustedes le dais la gana de que solo se gane 100, es una publicidad engañosa, recogido en la ley como estafa

I will try to explain once again that the maximum cash out is clearly stated in terms and conditions listed next to No Deposit promotional offer. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint.

The crime of misleading advertising is regulated in article 282 of the Penal Code, which establishes that manufacturers or merchants who, in their offers or advertising, will be punished with a prison sentence of 6 months to 1 year or a fine of 12 to 24 months. products or services, make false allegations or manifest uncertain characteristics about them, so that they may cause serious and manifest damage to consumers, without prejudice to the penalty that corresponds to apply for the commission of other crimes.

If you give away a free bonus without deposit and I win, you are making misleading advertising collected in article 282 of the penal code, you decide I will go for it, thousands of players are sure to take advantage of the welcome bonus without deposit, thousands of players lose and Some win and you don't want to pay because I'm sorry I'll go as far as I have to go, a judge will say who is right

El delito de publicidad engañosa está regulado en el artículo 282 del Código Penal, el cual establece que serán castigados con la pena de prisión de 6 meses a 1 año o multa de 12 a 24 meses los fabricantes o comerciantes que, en sus ofertas o publicidad de productos o servicios, hagan alegaciones falsas o manifiesten características inciertas sobre los mismos, de modo que puedan causar un perjuicio grave y manifiesto a los consumidores, sin perjuicio de la pena que corresponda aplicar por la comisión de otros delitos.

si ustedes regaláis un bono gratis sin depósito y yo gano ustedes estáis haciendo una publicidad engañosa recogido en el artículo 282 del código penal, ustedes decidís yo voy a por todas, miles de jugadores seguro aprovechan el bono bienvenida sin depósito, miles de jugadores pierden y algunos ganan y no queréis pagar pues lo siento yo voy a hasta donde tenga que llegar un juez dirá quien lleva la razón

Even after several attempts to explain that cash out is clearly stated in bonus terms and conditions, the player refuses to understand.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now.