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I made two deposits using Ethereum cryptocurrency of two amounts (€ 25) and (€ 65), I contacted them since the amounts were deducted from my Ethereum wallet but they never reached the casino account. They urged me to send them all the captures of the transactions and the decrease in the amount of my wallet. I did so, in addition my cryptocurrency manager made me an exhaustive report of all the transactions where they all appeared and completed, but almost a week has passed and I have not received a response after they told me that I would have it after 48 hours. Whenever I get in contact with them they give me long and tell me that they send a reminder to the technical service since they have no answer. With today's there are 3 reminders and no response.

Realicé dos de´positos mediante criptomoneda Ethereum de dos cantidades ( 25€) y (65€), me puse en contacto con ellos ya que las cantidades se desontaron de mi wallet de Ethereum pero nunca llegaron a la cuenta del casino. Ellos me instaron a enviarles todas las capturas de las transacciones y de la disminución del monto de mi billetera. Así lo hice, además mi gestor de criptomonedas me realizó un informe exhaustivo de todas las transacciones donde aparecian todas realizadas y completadas, pero ha pasado ya casi una semana y no he recibido respuesta después de que ellos me dijeran que lo tendría pasadas 48h. Siempre que me pongo en contacto con ellos me dan largas y me dicen que envian un recordatorio al servico técnico ya que no tienen respuesta. Con el de hoy ya van 3 recordatorios y ninguna respuesta.

Dear Eduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have deposited any funds into your account in the past using the same payment method? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

The matter is settled. It took a week but they already entered my casino account.

It is clear that you do an incredible job.

Thank you

Ya está areglado el asunto. Han tardado una semana pero ya me lo ingresaron en la cuenta del casino.

Está claro que hacéis una labor increible.

Gracias

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Eduardo, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru