1win Casino – generel debat (side 29)

På 1win betting-siden vandt jeg cirka $150.000 clp. og jeg var kun i stand til at hæve $85.000, fordi jeg foretog udbetalingerne til virtuelle konti. Dog blev 2 hævninger, jeg foretog til min bank, afvist, og pengene blev tilsyneladende ikke returneret til mig. Jeg har ventet på at se, om jeg modtager pengene tilbage, men efter mere end 24 timer var de stadig ikke tilbage på min konto. I dag taler jeg med supportteamet, og de fortæller mig, at hvis det blev returneret til mig, og at jeg spillede det, spiller jeg ikke disse beløb, og jeg har ingen mulighed for at bekræfte, at de oplysninger, de giver mig der, er sande. Derfor har jeg brug for at vide, hvordan jeg kender historien om spil og de penge, der er satset på dem, og en komplet historie for at bekræfte, hvad de informerede mig om i 1win Support.

Okay then, and you still haven't gotten anything by this time either, have you? 

I saw that you managed to open a complaint, so it would be good if you answered Tomas' questions. 

You can do so here on this link. ⬅️

I guess we'll move on and see what's going on.

Jeg hævede også penge.

De siger, at den bliver fanget om 2 dage.

hvad

Hvilken form for tilbagetrækning er 2 dage senere?

Så indsatte jeg ikke penge og spillede ikke.

Hvorfor tager tilbagetrækningen 2 dage?

Sometimes it may take a bit longer, especially when it comes to the first withdrawal.

Have you passed the verification process at this casino yet?

Is the bonus for registering on 1win able to be cashed out or is just to play free?

It is always important to read the bonus terms beforehand or, if you are not sure or have more questions, to address them to the support of the casino.

Have you already registered there?

Hvad er fejlen i pokerzonen

Jeg får mit ID efterfulgt af en -604

send e-mails til min bekræftelse

Tidligere dukkede fejl ID-605 op

hvad er forskellen?

De fortalte mig at vente 14 til 30 dage

De 30 dage er netop ved at blive opfyldt

Jeg kan ikke komme ind i pokerområdet

heller ikke trække saldoen tilbage

Desuden er rakeback for den anden uge af juli ikke blevet krediteret mig endnu.

Hello, nobody writes you off when you try to find out what's going on and what the errors are ? Documents for verification were accepted or rejected or you know nothing ?

I think if you have waited this long, then you deserve some explanation and I would recommend you to file a complaint with us and our team will try to help you. 

You can find it on this link. ⬅️

What do you say, will you go for it ? 

Jeg bekræftede min konto den 31. juli ved at sende min identitet og identifikation og et billede af mit ansigt via et link, som 1win anmodede om via e-mail, i dag er det den 14. august, 15 dage er gået, og jeg har stadig ikke modtaget et svar på absolut noget, Jeg har brug for min indtjening, jeg er træt, tak.

I would be furious...

Well, without further ado, allow me to introduce you to the Casino Guru Resolution Center. We try to support players in exactly same situation, and the process is free of any charges.

All you need to do is follow a few basic step and be ready for cooperation. Set up your complaint by using

this green link 👈

Instructions are there, though you may ask any questions just here. We'll get back to you.

Are you up for the complaint?

Dokumenterne blev godkendt, men der er gået 15 dage, og jeg er ikke blevet betalt. Jeg sendte en e-mail, og de svarede, at jeg skal vente 14 dage, hvilket allerede er gået, siden jeg foretog verifikationen, og de beder mig ikke om yderligere verifikation. I andre grupper siger de, at det er en fidus. Her er godkendelsen, der var den 31. juli. Det er datoen, og jeg har ikke modtaget nogen penge eller svar.

This is precisely the reason for submitting the complaint. I suggest you do so.

You have obviously waited far too long.

Do you know what you need to do to create your complaint against 1win casino, please?

Same problem here it’s been 5 days since i sent them my documents

but i can’t withdraw my funds at all

im afraid to loose my money

Hello, according to what you write you are still going through the verification and it is not finished. You can't withdraw the money without it, so you'll have to go through this process first. So far nothing has happened to the documents and the casino is just checking them ? 

Try not to do anything with the money and don't play and wait how this situation will turn out. If you verify and still have problems with your withdrawal, let us know and we will try to help you. 

Could it be ? 

I made a withdrawal but it is always pending its been 5 days

and i didn’t receive my money i made a complaint but one of you told me to be patient till they verify my documents in 14 days

if there is no sign we will make a move ?

Hej, det samme skete lige for mig. Ingen udbetalinger blev accepteret, og jeg kunne heller ikke komme ind i pokerområdet.

De fortalte mig fra 14 til 30 dage. Og efter 35 dage modtog jeg en e-mail, og mine hævninger blev foretaget.

Min sag blev i hvert fald afsluttet

held

Yes, exactly as I said and also as in complaint. Pending will probably be until all documents are verified and then the withdrawal will continue and can be approved or rejected. If nothing changes within 14 days, we will contact the casino. 🙂

Hmm, and what was the reason you had to wait 30 days ? Were you also verified or was there something else ? Do you have any idea why you couldn't go to poker ? 

Anyway, I know that the most important thing is that you got the money, which makes me happy, I just find it a bit strange that you had to wait so long. 🙁

They blocked my account fir now reason !!