Kære @BetAndYou,
Selvom jeg sætter pris på din tid og indsats for at behandle min klage, her på CasinoGuru, er du desværre lidt for sent ude. For at være præcis, 1,5 år for sent. Mine ansvarlige spillerettigheder blev mishandlet og forsømt, mine Void Bets blev ikke refunderet, selvom det blev sagt af dig, de ville blive refunderet. På grund af alt dette søger jeg kompensation for indbetalinger og for væddemål, der ikke blev refunderet på grund af fejl fra din side. Dette er det eneste mulige og retfærdige resultat/løsning.
Klienten udtrykte ønske om, at kontoen blev sendt til en separat mail. I overensstemmelse med kravene skulle han gennemgå deaktiveringsproceduren: skrive et brev på konvolutten og udfylde det KYC.
Hvilket jeg gjorde... og du undlod at opfylde dine forpligtelser . Venligst, anerkend fejlen fra din side, og løs klagen fredeligt og i mindelighed, det er alt, hvad jeg beder om. Jeg har ingen dårlige følelser over for BetAndYou, men enten bevidst eller uagtsomt, har du tjent tusindvis ved at bedrage mig. Det eneste, jeg ønsker, er, at min klage bliver løst med succes, da jeg er yderst rimelig, og alt, hvad jeg ønsker, er en tilbagebetaling fra de ugyldige væddemål, som du sagde, du ville refundere, men aldrig gjorde, og en refusion for nettoindbetalingerne, siden jeg afsluttede med succes min selvudelukkelse, og du undlod at opfylde dine forpligtelser ved at blokere min konto. Bemærk venligst, at jeg bliver nødt til at dele alt, hvad jeg har lidt under min tid hos BetAndYou i min klage, jeg har adskillige skærmbilleder af kundeservice, der forårsager mig fejl og giver adskillige forkerte oplysninger, herunder ikke at tillade mig at begrænse indbetalinger for at kontrollere min udgifter, jeg har bevis for, at jeg med succes kontaktede den afdeling, du fortalte mig, jeg sendte dem et brev, som du fortalte mig, jeg valgte tidspunktet for udelukkelsen og afsluttede KYC som anmodet, og du undlod stadig at blokere min konto.
Hvem ved, hvor mange flere der har været igennem det samme som mig?
Jeg vil med glæde droppe min klage, så snart du har løst mit problem, og jeg vil ønske dig held og lykke i fremtiden.
Dear @BetAndYou,
Although I do appreciate your time and effort to adress my complaint, here on CasinoGuru, unfortunately, you are a little too late. To be exact, 1.5 Years too late. My responsible gaming rights were mishandled and neglected, my Void Bets were not refunded even though it was said by you, they would be refunded. Due to all of this, I am seeking Compensation for the deposits and for the Bets that were not refunded due to errors on your part. This is the only possible and fair outcome/resolution.
The client expressed a wish for the account to be sent to a separate mail. In accordance with the requirements, he had to go through the deactivation procedure: write a letter on the envelope and fill it out KYC.
Which I did... and you failed to fulfill your obligations. Please, acknowledge the error on your end, and solve the complaint peacefully and amicably, that's all I ask. I have no Ill feelings towards BetAndYou, but either purposely or with negligence, you profited thousands by deceiving me. All i want is my complaint to be successfully resolved, since I am being extremely reasonable, and all I want is a Refund from the Void bets that you said you would refund but never did, and a refund for the net deposits since I successfully finished my Self-exclusion and you failed to fulfill your obligations by blocking my account. Kindly note that, i will have to share everything i suffered during my time with BetAndYou in my complaint, i have several screenshots of customer service inducing me in error and providing several wrongful informations, including not allowing me to limit deposits in order to control my spendings, I have proof that I successfully contacted the department you told me, I sent them a letter as you told me, i chose the time for the exclusion and finished KYC as requested, and you still failed to block my account.
Who knows how many more went through the same as me?
I will be more than Happy to drop my complaint as soon as you solve my issue, and I will wish you the best of luck in the future.
Redigeret af forfatter 4 måneder siden
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