Jeg forstår, at kasinoet ikke bogstaveligt sagde "Vi anerkender fejlen", men det kræver ikke et geni at læse mellem linjerne.
26. februar - Problem rapporteret og videresendt til "Specialisterne"
27. februar - Support anerkender fejlene, Support siger, at de vil behandle en refusion i op til 48 timer
29. februar - 48 timer er gået, siger kundesupport, runder vil blive refunderet indtil slutningen af dagen. Intet blev nogensinde refunderet.
Hvis der ikke var nogen fejl eller nogen anerkendelse af fejl, ville supporten aldrig sige, at de ville refundere mig pengene. Fra det øjeblik, de sagde, at de ville refundere mig pengene efter at have undersøgt, betyder det, at de har erkendt fejlen.
Nu fortæller du mig, hvis du tabte penge uden selv at spille på grund af flere fejl, og kasinoet anerkendte fejlen og lovede en tilbagebetaling, ville du så ikke blive frustreret? Det er klart, at dette er et SCAM Casino, ellers ville jeg have fået mine penge refunderet, efter at de lovede at refundere mig, da DER VAR en fejl, og de ERKENDT DET.
Det er virkelig en skam, at CasinoGuru kun ser det, de gerne vil se. Jeg kan ikke engang sætte ord på frustrationen over at komme her for at få hjælp og blive satset med en Bias og CasinoGuru, der tydeligvis står på side med et svindelcasino, når beviserne er der. For ikke at nævne antallet af gange, kasinoet løj under klagen, som casinoguru så, men bare var ligeglad 😀
Jeg er sikker på, at du vil finde en anden undskyldning for, at både kasinoet og klagen bliver afvist, selv når alle beviser er der i almindeligt syn, men hvad der end får dig til at sove bedre om natten, tror jeg.
I understand that the casino didn't literally say " We acknowledge the error " but it doesnt take a genius to read between the lines.
26 February - Problem reported and forwarded to the "Specialists"
27 February - Support acknowledges the errors, Support say they will process a refund in up to 48H
29 February - 48H have passed, Customer support say, rounds will be refunded until the end of the day. Nothing was ever refunded.
If there was no error, or any acknowledgement of error, the support would never say they would refund me the money. From the moment they said they would refund me the money after investigating, it means they acknowledged the error.
Now you tell me, if you lost money without even playing due to multiple errors, and the casino acknowledged the error and promised a refund, wouldn't you get frustrated? Obviously this is a SCAM Casino, or else I would have gotten my money refunded after they promised to refund me since THERE WAS an error and they ACKNOWLEDGED IT.
It's truly a shame CasinoGuru only sees what they want to see. I can't even put into word the frustration of coming here for help and being bet with a Bias and CasinoGuru clearly siding with a Scam Casino when the evidence it's all there. Not to mention the amount of times the casino Lied during the complaint, which casinoguru saw, but just didn't care 😀
I am sure you will find another excuse for both the casino and the complaint being dismissed even when all the evidence is there in plain sight, but whatever makes you sleep better at night I guess.
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