BitKingz Casino – generel debat

Hvis du vil diskutere noget i relation til BitKingz Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg kan ikke få bonussen

Hello,

I guess you should ask the casino what is causing this problem. Which bonus you tried to take, please? Kindly mind that if you are interested to take any bonus listed on our side, you have to take it properly, by clicking/taping "get bonus" in the bonus tab - for example.

Let me now what you learn from the casino, please. 🤔

This is already an exaggeration (:

It's time to leave Dama N.V. forever.

I think when things don't go well, it's probably best to take a break. It's gambling, so that's the risk every player takes when playing in a casino. But I understand that just losing is probably quite frustrating. 

Anyway, I hope that similar misfortune doesn't stick to you and fortune will smile on you. 😊

The deposit was small, followed by several very high winnings, until at some point pragmatic play disabled the winning algorithms for my account. In 13 minutes the casino recovered the entire loss.

This is how it works nowadays... We will let you win, but only for a moment. (:

BONUS BUYS COST: 2700 PLN

RETURN: 954,87 PLN

I would probably stop playing and quit if I won more. I think you have similar cases quite often, but you can't win in a casino all the time, especially when the casino always has a long run advantage over the player. I think we have discussed this several times. 🙂

Hej, jeg vandt €2000 hos Bitkingz og ville bekræfte min konto. Men verifikationen mislykkes hele tiden, fordi de beder om et dokument i chatten, som jeg ikke kender. Nemlig et kontoudtog med navnet på kasinoet på. Dette er svært, fordi jeg indsatte via paysafecard og paysafecard køber krypto via utorg for at indbetale der. Jeg beder om hjælp

Hello. Have you explained to the support of the casino that you actually used the Paysafecard to deposit and did not deposit from your bank account? Try to contact them by email and they should give you an alternative to provide some different document to prove your deposit. Please let us know if you have any news about this.

Jeg har allerede skrevet til support flere gange, de beder mig om at give et skærmbillede af Paysafe, men dette bliver altid afvist. Min forklaring om, at det er umuligt at give et kontoudtog, ignoreres.

Try to ask them in which format should the screenshot be. Many times the reason for rejecting documents is, that they are in wrong format. Have they explained that to you , by any chance? Do you know which format should be used? Let us know, please.

Jeg spillede på Bitkingz og vandt 150 euro. Da jeg ville trække den tilbage, blev min tilbagetrækning afvist 2 timer senere. Jeg skrev til support, og de forklarede mig med det samme hvorfor, det var fordi jeg skulle bekræfte mine bankoplysninger. Jeg spillede lidt mere den aften og vandt endnu mere. Jeg anmodede så om en hævning på 500 euro samme aften, og pengene var på min konto i løbet af et par timer. Så jeg synes, kasinoet er godt, og supporten var i stand til at løse mit problem meget hurtigt.

This is nice to hear. So, were you able to provide the document they asked for that quickly? Really great!

It is really important when support can solve issues or requests quickly and well. Right?

I asked for a lifetime ban on my account, making it clear that I am addicted to gambling, and they allowed me to play again to lose my funds. Can you tell me if you will do anything about this aspect? They do not adhere to the principles of safe gaming policy and should be severely punished by the body that issued their license. I ask for casino guru to intervene in this matter. I asked for a transcript of all chat conversations to confirm my words, which they have access to - they refused to send it to me.

Hey, when did you request a ban on your account? Is there a reason why the casino didn't close it? Did you mention to them that you are a gambling addict or not? If you did and the casino still did nothing, then I think it's not right on their part and if you file a complaint, our team will deal with it further. 

So please let me know the answers to my questions. 

I found these messages from bitkingz in my email. I think this is enough evidence of how this casino don't adheres to the principles of responsible gaming. Can I claim a refund of the funds I lost since they reopened my account, which was effectively closed for life? They allowed me to reopen it at my request so I could continue playing and losing my hard-earned money. Unfortunately, this is due to the continued lack of control over the game. It's a bit sad, but unfortunately true.



Free gift after losing deposits, upon reopening an account that was already closed for life.

I won't promise if you will get a refund, but I would definitely file a complaint if I were you because this shouldn't happen if you have a closed lifetime account. 

Our team will try to help you and we'll see where this goes.

Definitely keep me posted on how it goes and if you've managed to resolve it. 

I'll be waiting. 

Answer to my demands. But wait.. they probably don't understand that they opened an account that was permanently closed again. My screenshots with email dates only confirm this. Should I file a complaint and will you help me wipe the mocking smile off their face of this casino?