I already told you in my previous reply that I would definitely open a complaint. I don't want to promise you anything up front, but I also don't think I would be okay with what you sent and would do nothing. When you have evidence in your favour, our team will look at it, evaluate it and try to help. But I'm not going to say anything for sure.
Anyway, I would definitely try and go for it. After all, you don't give anything for a complaint if it turns out anyway.
Done. I wrote a complaint Jaro.
Please do everything in your power to ensure that this casino receives the so-called karma for breaking the fundamental principles of gambling.
Thanks,
Michał.
We will try to resolve everything fairly, that is probably the most important thing for us. Let's see what Tomas finds out and how the whole situation will develop.
I saw that he has already answered you, so you can also respond to his questions back.
I hope the truth will come out. ☘️
Why has no one confirmed my post for almost 4 days about my complaint? 🤔
Hi there!
That's because the complaint specialist still has time to respond. I would guess he has been very busy and your post is waiting to be reviewed. Please mind the timer 🙏 - it says, "Waiting for Casino Guru to reply 2 days plus 3 hours.
In my opinion, it is just a matter of time. Hold on, please.
Hej spilletid min registrering hos bitkingz få meget små gevinster taber altid altid
aldrig vinde én gang
du får gratis spins næsten altid under 10€ gevinst uanset hvilke indsatsspil
Det skete også for mig for nylig, at spillet genindlæses af sig selv, og jeg får aldrig 🙅-gevinster
det gør det af sig selv, men lad os komme til bitkingz selv, kasinoet giver mig ingen overskud og indbetaler altid
forskellige spil simpelthen frække ville aldrig anbefale
og kun chatrådgiver med besked
Vi forstår, at du er frustreret, og vi beklager
altid det samme, de ved, at alt er manipuleret
Sadly, losing is part of gambling, and the probability of winning strongly depends on several factors. I imagine you have occasionally won something, but apparently it was not enough. Is that close? Well, if you played more than a few games, I'd say that your feelings are not the proper marker for game authenticity. Would you be willing to share your gaming history, for instance? If you're worried, you may try to present the numbers to the licensing authority.
I, for instance, can't figure out whether this could have been a technical problem. Can you elaborate, please?
"It also happened to me recently that the game reloads by itself and I never get 🙅 winnings"
I do not recommend this casino to anyone. They are simply deceiving people. They do not pay either players or partners. They are very nasty guys. They do not compromise. I also do not recommend working with wolfpack partners, they are the advertiser themselves.
Hi there.
Just in case you would be interested in informing the affiliate sector, I suggest the GPVA forum:
https://www.gpwa.org/forum/
I figured out you have not been just a player; is that so?
everything is correct, we worked with them in October. nothing has been paid at the moment. initially there was one agreement and then they changed it unilaterally. now we are preparing documents for the court because it is a fraud. we communicate in the community with other teams that worked with them and they were also deceived there. thanks for the link.
You're welcome. So I hope that you will manage to sort out everything necessary and that it will turn out fairly in the end.
Feel free to let me know what the outcome was when it's over.
Hej, jeg har ventet på en udbetaling på €550 siden den 29. juli 2025. Betalingen var allerede på min bankkonto og blev behandlet. Indtil i dag, den 8. august 2025, er betalingen forsvundet. Betalingen bliver ikke længere behandlet, men den kan heller ikke findes. Pengene er i limbo. Pengene er heller ikke blevet returneret til min konto. Chatten tøver hele tiden. De har nu videresendt dette til "økonomiafdelingen". Der er indgivet klager til alle partnere.
Hmm, what you're describing is quite strange. Are you saying that you received money in your account and then it disappeared? How is that possible? Have you contacted the payment provider?
Has anyone from the finance department contacted you yet, or at least told you when they would?
Betalingen var synlig på min bankkonto. Jeg skrev til min bank, og de sagde, at godkendelsen manglede. Betaleren skal gennemføre eller godkende transaktionen. Dette er ikke sket endnu, og i dag er godkendelsen udløbet. Casinoet vil have mig til at blive ved med at bede min bank om at kreditere betalingen, og min bank siger, at der endnu ikke er foretaget nogen betaling.
Please update us regarding this situation on Monday. Hopefully there will be some movement.
Bitkingz bad mig om en kontoudtog fra 31. juli til 10. august for at kontrollere, om betalingen var ankommet. Jeg gav Bitkingz en kontoudtog, men der er ikke sket noget endnu, og ingen ved, hvor pengene er. Meget mærkeligt.
Hello, it appears very strange, or better said, quite unprofessional; it's still hard to judge. I just hope the casino support pulls the effort through with an excellent apology. Perhaps their payment provider is more to blame; yet it is still their partner and their credibility, right?
Casinoet vil ikke foretage yderligere undersøgelser, før banken officielt har udtalt sig om den "indgående transaktion". Først derefter ser det ud til, at de ønsker at kontrollere, om pengene overhovedet er blevet frigivet af betalingsudbyderen. Det er ret skuffende.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
So it basically means that you need official "proof" declaring the money didn't make it to your account and the casino won't act further without that. I understand that this situation is not exactly convenient. Makes sense the casino needs to be sure too, but I still think those two things—waiting for the bank statement and conducting at least a reasonable check on the casino end can run at the same time.
Well, I get this is frustrating... did the bank give you any time frame for the extraordinary account statement? I hope it won't take too long.
Jeg har allerede givet casinoet denne bankudskrift. Casinoet ønsker en officiel erklæring fra banken om denne ene transaktion, der angiver, at den ikke kan findes. Der er ikke fundet nogen betaling i bankudskrifterne siden 31. juli 2025. Casinoet ved, at denne betaling ikke er blevet krediteret min konto, og antager, at den ligger et sted i banken.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
