Hi, we give casinos 14 days to resolve the KYC issue, so haven't you thought about filing a complaint ?
As for the verification itself, did the casino tell you why they take so long and what they are verifying ? Did you also have any problems that something was not correct and you had to resend it ?
Alt løste min ven. Tjenesten var, på trods af at det tog lang tid at løse sagen, altid venlig og hjælpsom. Kasinoet forekommer mig seriøst!!!!
Nye opdateringer om min sag: kasinoet besluttede mærkeligt nok, efter at have bekræftet min konto og foretaget min første betaling, at blokere mine bonusser uden forklaring, og jeg anmodede naturligvis om lukning af min konto.
Det indtryk, vi får fra dette casino, er, at de ikke accepterer at tabe penge og er nervøse for, hvem der formår at tjene penge der. Uanset hvad, livet går videre.
Der er mange andre casinoer at spille på!!!
Nye opdateringer om min sag: kasinoet besluttede mærkeligt nok, efter at have bekræftet min konto og foretaget min første betaling, at blokere mine bonusser uden forklaring, og jeg anmodede naturligvis om lukning af min konto.
Det indtryk, vi får fra dette casino, er, at de ikke accepterer at tabe penge og er nervøse for, hvem der formår at tjene penge der. Uanset hvad, livet går videre.
Der er mange andre casinoer at spille på!!!
Oh, I'm so sorry, I read the first post and when I finished the second one I can see that mixed feelings are in place. It's unfortunate when you get excluded from using the bonuses but unfortunately the casino has the right to do so. What I would be quite sorry about is that especially without some explanation because that would be quite important for me personally.
But you got the money and, as you say, you can find another casino where it won't be the same.
So I'll keep my fingers crossed for you. 🤞
Jeg anbefaler ikke at spille der, for det tager 30 arbejdsdage at tjekke mine dokumenter i dette casino, det er et dårligt casino, selvom jeg spillede der i omkring 2-3 uger ((((det er godt, at jeg i det mindste ikke har en stort beløb der, kun 142 dollars! SPIL IKKE HER
Hello, has your KYC lasted that long ? I'd say that's too much. What's the problem with not being able to verify your documents ? Have you thought about lodging a complaint if you can't move on ?
de tjekker mig kun i en uge og sagde, at de kan forlænge det til 30 arbejdsdage, hvilket er meget.
Yes, that would be for me too. We also give casinos 14 days for KYC because we believe that casinos should be able to sort out everything necessary and verify the player by then. So if it takes an unreasonable amount of time, you can contact us at any time.
In your case, it was only a week, which doesn't seem so bad to me.
Anyway, didn't you try to play after that experience ?
Jeg gider ikke spille der mere.
It is totally up to you, of course. If this experience has put you away, it is better to move on. Right?
Reducer venligst vurderingen af dette casino, fordi de er meget dårlige.
It is really not possible to reduce the rating of the casino whenever someone asks for it. The whole process needs to be done before the rating can get lower or higher.🤷♀️
I believe that you are aware of this. Right?
If you'd like to read about it more, do so here, please. You can find there much information regarding the whole process.
Jeg vil gerne skrive en klage over dette casino.
What would that be about? What happened to you here? Last time we wrote to each other we talked about verification but I didn't catch any problem.
Could you please tell me ?
tog mine penge
Okay, and on what basis did the casino take your money, did they tell you any reason ?
Jeg mener, de lod mig hæve penge fra min pung
Am I assuming correctly no issues is now troubling you at Casinoin? 🙂
Can't say I fully understood the whole point, so if there is anything of concern, feel free to specify it, please.
pengene blev udbetalt til mig, men jeg rådede stadig ikke nogen til at spille der
Well, thank you for sharing your opinion. Sometimes it would be nice to describe a bit more what happened to you, because it will help other players.
Anyway, why wouldn't you recommend playing at this casino ? If they paid you the money, I might be interested. 🙂
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
