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Crypto Loko Casino – generel debat (side 3)

1 år siden af Radka
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14.505 visninger 66 svar |
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1 år siden

Avoid Using Crypto Loko


This is the worst experience I’ve ever had with an online casino.


They are the run of the mill casinos who will bombard you with promotions to coax you into signing up. I’ve had my fair share of casinos who’ve done this which isn’t necessarily a problem, but unlike other casinos I’ve dealt with — they will not honor their promotion.


They sent me a promotion with the promo code LOKO30 to use. It was $30 in free chips, and the promotion made it clear that I could cash out for real money with a maximum of $50.00.


After winning upwards of $409.10, I wanted to cash out which would’ve been $62.00. The cash out amount included a $12.00 deposit (which I also played through once) plus the $50.00 from the promotion.


But after putting in my request, they sent me back $12.00 and cleared the rest of the money from my account. I tried initially requesting $62.00, but it kept getting rejected. So I tried to cash out all of it, figuring they would see on their end that I would be owed $62.00, but they wiped the $397.10 from my account and only gave me my initial deposit back.


The worst is they refuse to answer any emails. They deserve the reputation they have online and I hope this review helps people to avoid them like the plague.

parlayprivilege
1 år siden

Hello.

I would at least expect any kind of explanation from the support! I mean, if you did something wrong - and I'm not saying you did - the main interest should be to inform the player about any error, rules breaching, terms violation, or simply anything that clarifies such a reaction.

No wonder the casino is marked as a questionable, applying very unfair terms and conditions.

https://casino.guru/crypto-loko-casino-review#tab=js-tab-reputation


Radka
1 år siden

Most casinos would’ve at least provided a generic answer, even if it was just sending their Terms of Service, but I’m pretty sure they don’t have the staff for customer service.

Interestingly enough, though, there is a thread on the website with someone from Crypto Loko and a user going back and forth with someone from Casino Guru acting as a mediator. So I’m wondering how and if that can be done with the rest of us who are having issues.

I can only imagine people who’ve lost hundreds of dollars in deposits to them.

parlayprivilege
1 år siden

Hello!

You may be right about the missing staff. Can't confirm, though.

We were hoping casinos would recognize this forum as an additional possibility to reach out to their players, providing support and bits of advice at best.

The reality is different... Casinos are interested in promoting bonuses (only casinos with a good or better reputation are allowed to do so), some even tried to engage with players here, but it is always only temporary.

I mean, it is challenging for the selected casino representative, complaints need to be handled, and user reviews also provide room for a reply, but I still think the forum itself is a great opportunity to stand out from the crowd. Impress players with open and direct dialog.

Well, you would be surprised how many casino repr accounts are registered, yet ignoring the forum completely.

Maybe one day... 🙂


Radka
1 år siden

Opmærksomhed!!! Vigtigt!!!

Hej Radka) Jeg vil gerne henlede din opmærksomhed på en anmeldelse om dette casino, jeg vil tilføje en skærm

file

Denne person er bevidst vildledende!! Det er snyd!! Jeg har specifikt genlæst reglerne, og den siger, at hvis du bruger 2 bonusser uden indskud i træk, vil du ikke kunne hæve pengene!!!

file

På grund af sådanne anmeldelser, folk mister deres penge, betragter jeg dette som en slags fidus!!

Automatisk oversættelse:
1 år siden

Hello all,

I came to say Casino Guru helped provided a resolution to my issue.


Crypto Loko has received a better review from me in spite of the initial issue.

Redigeret af forfatter 1 år siden
SidorKovpak
1 år siden

Hello.

I appreciate your concern, and I'm glad you decided to share your point of view with us.

Allow me to present my point of view. User review serves to share experiences with the casino, as I'm saying, to fill the gap between calculated rating and "players' reality".

Such a review can hardly cause anyone to lose money simply because we are all obliged to read all casino terms and conditions the moment account registration is completed.

On the other hand, I checked this review, and it sounds more like an advertisement at least to me. 🤔

I'm going to ask Daniel (Community Lead) about his opinion, and I'll get back.

Does it sound fair to you?



parlayprivilege
1 år siden

Thank you for being so fair towards the casino. I'm glad to see the complaint was resolved successfully!

Have a good one! 🙂

Radka
1 år siden

Ja, jeg er enig i, at alle har ret til deres egen vurdering af casinoet. Jeg var forarget over dette indlæg, fordi jeg næsten troede på, at det var tilladt at bruge flere i træk uden indbetalingsbonusser) Selv da jeg aktiverede den anden gratis bonus, besluttede jeg at genlæse betingelserne) Jeg kunne miste de penge, jeg vandt . Og jeg tror, jeg ikke er den eneste). Tak for din reaktion.


Automatisk oversættelse:
1 år siden

Hvis vi læser og forstår alle casinoreglerne, ville ingen have et problem. Jeg prøvede næsten alle online casinoer...!! Og hvor jeg bruger kasinoreglerne, opkræver alle $$$ ., havde jeg først problemer med kasinoerne. Men du var for ikke at læse reglerne. Gør man som reglerne siger, er alt opkrævet.

Automatisk oversættelse:
1 år siden

Hej . Her igen til information og måske vil det åbne øjnene for den ene eller den anden?! Det er også grunden til at jeg faktisk ikke har meldt fra her mere, for det er også bare dit og mit, spild af tid!!!

Årsag: hvis jeg har et problem med et casino og henvender mig til en " kompetent hjælpeside (som Casinoguru ser ud til at være) her, men så viser det sig, at noget ikke helt fungerer... og med det stiller jeg spørgsmålstegn ved, hvordan professionel er du? Eller om det hele bare er sjov med kunden? For da jeg lavede min egen søgning, hvorfor det store CDS-tvistbilæggelsessystem for casinokunder ikke svarede mig, modtog jeg efter en kort søgning resultatet "Dette er en falsk ! !! Og nu tænker jeg, er det en du ikke kender? Her er skærmbilledet fra Casinomeister! Det betyder, at der ikke er behov for at stille yderligere spørgsmål om, hvor seriøst Crypto Loko Casino er. Og igen, registrering sker via inclave, hvilket ikke ville tillade dig at dobbeltregistrere på nogen måde. Og hvis du på en eller anden måde omgik det, ville det være i hans system, også opført som en anden konto, ligesom alle konti, jeg bruger i andre kasinoer. file

Automatisk oversættelse:
1 år siden

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famdianamader
1 år siden

Would you copy the text in this printscreen and paste it to the post, please? I can't read in German, so right now, I have no clue what it actually says. 🙁

Thank you!


1 år siden

Opmærksomhed!!! Vigtigt!!!

Hej Radka) Jeg vil gerne henlede din opmærksomhed på en anmeldelse om dette casino, jeg vil tilføje en skærm

file

Denne person er bevidst vildledende!! Det er snyd!! Jeg har specifikt genlæst reglerne, og den siger, at hvis du bruger 2 bonusser uden indskud i træk, vil du ikke kunne hæve pengene!!!

file

På grund af sådanne anmeldelser, folk mister deres penge, betragter jeg dette som en slags fidus!!

Automatisk oversættelse:
1 år siden

Thanks a lot for the feedback. I agree with you that such information could be misleading. The truth is that all players should read the terms and conditions, but Casino Guru is here also for those who don't and we try to give all players some brief information about what to expect from a specific casino.

I already rejected the above mentioned user review since it was misleading and could potentially cause issues to multiple players who would follow the advice without reading the TCs.

1 år siden

This casino is a scam. I’ve tried to withdraw funds for over two weeks and submitted my id verification info numerous times. They won’t respond to emails, I’ll wait several days and the money will pop back up in my casino account.

hec4653
1 år siden

Oh, sounds like the right time for lodging a complaint, I'm afraid.

Have you heard about this free tool? Don't worry, this guide should help you out from the start:

https://casino.guru/complaint-resolution-instructions

To make it happen, kindly use this one:

https://casino.guru/complaints/create

I honestly hope the complaint is going to save the day!

Radka
1 år siden

I filled out the form. Hopefully something happens.🤞🏼

hec4653
1 år siden

I hope so too. I'll be glad if you could share some progress here on the forum. No time to keep track of all those recently opened complaints.

Anyway, best of luck!🤞

1 år siden

I'm having a issue getting my withdrawl from crypto loko

rjwa254
1 år siden

Hello.

I'm sorry to hear that. What seems to be the issue with the withdrawal, please?

We could certainly use more details here.

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