Så vidt jeg tror, har du allerede løst dette problem via regulatoren, har jeg ret, tak?
Vær venligst opmærksom på, at vi bevidst tjener som mæglere, vi er ikke regulatorer eller advokater, så vores hænder er bundet nogle gange.
Det, Kristina skrev til dig, er i orden. Det er en forretningsstandard, at betalinger håndteres af disse betalingsudbydere - 3. parts selskabet, så et sådant problem er uden for vores rækkevidde, og casinoet skal normalt vente på, at udbyderen løser problemet - det er op til udbyderen.
tag mig ikke fejl, men kunderne skal ikke blande sig.
As far as I believe, you already solved this issue via the regulator, am I correct, please?
Please bear in mind that we deliberately serve as mediators, we are not regulators nor lawers, so our hands are bound sometimes.
What Kristina wrote to you is all right. It's a business standard that payments are handled by those payment providers - the 3rd party company, so such an issue is out of our reach and the casino must usually wait for the provider to solve the problem - it's up to the provider.
don't make me wrong, however, customers should not get involved.