GratoWin Casino – generel debat (side 2)

Not saying that this is normal, just saying that also players need to stick to the terms of every casino, so we can call the game fair, I could say. You got the precise explanation of everything in your complaint, as well.

There is no need to spread the posts all over the forum, please. Let's stay in this official thread, if possible. Thank you.

hej mere eller mindre det samme skete for mig. Her taler vi om tyveri, der er ingen regulering der giver dig som casino tilladelse til at tage de penge tilbage du har vundet uden at bruge bonusser. Her er der tale om en meget alvorlig underslæbsforbrydelse. Når reguleringen overtrædes, slettes gerningsmandens profil, men de vundne penge returneres, fordi det er vinderens penge, vundet uden brug af bonusser. Det her er stjæle, så lad os slå os sammen for at spørge, hvornår det skal betales. I mellemtiden er klagen startet. De gør det med vilje for at stjæle penge. I mit tilfælde legede jeg med min mors navn og efternavn, og da de ville have dokumentet, indså de, at jeg havde 2 profiler åbne, men med en enkelt hæveautomat. Checken skulle udføres opstrøms, da jeg begyndte at spille, og ikke når jeg skulle indsamle pengene på 550 euro vundet med et indskud på kun 20 euro med timer og timers spil. Så hvis jeg går i retten vil jeg også bede om penge for unødigt spildt tid

Hi, I saw that you filed a complaint, but Tomas explained it quite well, as well as attached the Terms and Conditions. You broke the rules of the casino and that's why your money was withdrawn. If you won it by dishonesty, then I don't think the casino should keep the money in your account. If you had done it at any other casino it would have been the same. That's why you should always have everything in your name as your account, payment method and everything else. 

I'm afraid we can't help you in this situation. 🙁

men hvilken uærlighed? Jeg har lige skrevet min mors navn og efternavn. Jeg stjal ikke noget. Jeg vil i hvert fald også bede dommeren om moralsk og materiel erstatning for den tid, det tager, lad os gå omkring 5000 euro

Jeg har allerede præsenteret alt for advokaten

Jeg vil have de penge på mit kort, fordi det er min pengeperiode.

I will be glad if you share the result with us since you say that you have referred it to a lawyer. I personally think you broke the rules that are in every casino and this particular one is probably one of the most basic. All documents, payment methods, cards must be in your name and not in someone else's name. 

I'm not sure what more I could say to you about this, because everything was explained sufficiently in the complaint.

I will keep my fingers crossed for you, although I don't think it will be easy in your situation. 

Jeg brugte 50 spins no deposit bonus, det lykkedes mig at hæve noget efter at have foretaget minimumsindbetalingen, men på den anden side var udbetalingen ikke stor. For at hæve penge skal du desværre opfylde de betingelser, som jeg stødte på for første gang.

Efter at bonusmidlerne var omsat, blev de overført til kassebeholdningen. Og her viste det sig, at du til udbetalingen har brug for loyalitetspoint, som du optjener ved at spille i casinoet ved at bruge midler fra din kontantsaldo. Supporten i chatten gav information om, at for hver €10 indsats får du 1 point, mens hver 2 point giver dig mulighed for at hæve €1.

Så vidt jeg forstår, gælder denne betingelse for loyalitetspoint også, når nogen indbetaler deres penge og ikke bruger nogen bonusser. Så hvis en spiller for eksempel indsætter €10, skal han spille det 20 gange for at kunne hæve det. I alt €200 indsats, som giver dig 20 loyalitetspoint, og så kan du hæve dine €10. Derudover tæller en sådan 100% omsætning kun, når du spiller slots.

Efter min mening er disse spilleforhold de sværeste, jeg nogensinde har set.

Hi, I haven't heard of such conditions for a long time to tell you the truth and I find them totally unfair. So in your situation, you can't continue to withdraw any more money, can you? If you make a withdrawal, do you get the loyalty points deducted according to the amount of the withdrawal or do you always keep them ? Anyway, such a big rollover to withdraw money that belongs to you is nonsense in my opinion. 

If you have cash in your account, I would probably lodge a complaint and try to resolve it with our team. I'm not saying it has to work, but it's worth a try at least. 

If you are interested, you can do so here on this link.

Do you think you'll go for it? 🙂

I played slots until the number of loyalty points was twice the current cash balance. I withdrew everything from this casino, the withdrawal to the e-wallet along with KYC took 4-5 business days. So I don't need to file a complaint.

The loyalty points needed for withdrawal are valid for the current month. This information is mentioned in the Banking section and there in Cashout Policy:

• The amount of payout is dependent on the VIP level reached and the accumulated points for the respective month based on real money bets for the period.
• The accumulation of points starts at the beginning of each month. If not used within the respective month, the previously collected points will be automatically reset.

There is also a table and if someone has a Entry account level, without loyalty points, their maximum possible withdrawal is 0.

So it doesn't look good. If someone wants to play there using their own funds, but knows about such conditions, they will definitely choose another casino to play.

Thanks for clarifying the situation. 

To tell you the truth, I probably wouldn't play in this casino if there were such conditions, but on the other hand, it's good that they have mentioned it and therefore players know in advance and can decide whether they want to try it or not. 

Regarding the points, it's tough then and you really have to play in the casino quite a lot to be able to withdraw money. And I still don't want to know what would happen if you managed to record a bigger win. 

I guess this was the last time you visited this casino too, am I right ? 

The first comments in this discussion contain information about the accumulation of loyalty points needed for withdraw, but without details. That's why I decided to write something more about what I learned. Of course, another player or someone from Casino Guru staff can check or ask Gratowin support about these conditions for confirmation.

Yes, you're right, it was the first time I played there, but also the last.

It's great that you shared this information that you found out because other players may come across it and they will definitely value this knowledge if it's not properly explained in the casino. We have mentioned something similar in the review, but it's not completely specified. 

Anyway, thank you again for trying to help other players with this and I hope there will be a better casino that will have more fair conditions in terms of withdrawals. 😉