It should not be like this, but this is a good casino so I'm far from thinking there will be some bigger issue.
Do I think correctly that you're waiting to get verified in order to complete a withdrawal?
I just want to make sure, that the verification was truly triggered.
It's sad that the live chat is no use, what did you learn from the operator, I wonder?
There must be some reason for this delay.
Hjemmesiden er pludselig ikke længere tilgængelig??? Kan ikke se, hvad der kommer til at ske med udbetalingen.
I'm able to access the site with no issue.
Is there any kind of error message displayed when you try to enter the website? 🤔 Can you enter the site or just can't access your account?
Another thing that crossed my mind is that your account may get blocked due to some check procedure - just guessing now.
Furthermore, what about the verification - you did not answer and I think it's important to know whether your account has been fully verified.
Verifikation virkede.
En udbetaling kom allerede, resten venter længe.
Siden fungerer igen, var en fejl forårsaget af serverne.
Med venlig hilsen
Hello,
that's wonderful, thank you for getting back to us. 🙂
So you got paid in a couple of days if I'm not mistaken, right?
What payment option did you use, please?
iwildcasino har ikke svaret på nogen besked fra mig i mere end 10 dage, selvom T&C angiver, at de behandler hver forespørgsel og klage inden for 7 dage.
Hvad er kasinoets ADR? Er der nogen der ved det? Livechatten må ikke fortælle mig det, og jeg får intet svar fra support. Tak.
Hello again,
and by ADR you mean what exactly? In case you would like to know the licensing authority, it's this one:
What happened in this casino, I wonder?
Hey Radka :)
Thanks for the answer. I submitted a request more than 10 days ago and it's been completely ignored. I would be happy if the casino just wrote a quick note that my message was received and processed, but nothing. They communicated quickly and competently until I submitted my request. 1 hour after I submitted my complaint my account was closed. Since then I haven't heard anything.
My five subsequent messages were also ignored. If I ask an unimportant question in the live chat, I am referred to the support (the livechat has probably received the instruction not to communicate with me).
Under a different name, I then asked the same questions in livechat that were not answered in livechat.
Livechat told me that iwildcasino does not have ADR to resolve issue/complaint from an independent body. Your screenshot says the same thing. A player has to resolve the complaints directly with iwildcasino (which you can't do if the communication is one-way) or go directly to the licensor (Antillephone).
Now I have studied the T&C of iwildcasino and come to the conclusion that ADR does exist. For example, Article 26.5 allows players to consult the Pogg. Am I reading this term correctly?
My problem is very precarious and difficult to write here publicly. But I can briefly describe it to you in an email if you have the time and inclination :)
Hello there,
OK, I'm assuming that this is about another particular paragraph in the casino's Terms and Conditions, am I right? 🙂
Anyway, if you get some reliable reaction from the licensing authority, I believe that it will be the proper time to share more publicly.
What do you think?
Haha nej! Det handler ikke om T&C 🙂
Jeg gør det kort: Udbyderen Play'n GO har casinoet hhv. casinokoncernen Altacore NV pålagde for længe siden ikke at udbyde sine spil på det schweiziske marked. Dette skyldes, at udbyderen overholder den schweiziske juridiske situation i Schweiz og tror på regulerede markeder. Udbyderen har blokeret eller fået sine spil blokeret for schweiziske spillere på alle MGA-kasinoer, Antillephone-kasinoer og Curacao-kasinoer.
Jeg var dog i stand til at spille schweiziske spil fra Play'n GO på iwildcasino. Da jeg konfronterede iwildcasino om dette, blev min konto øjeblikkeligt suspenderet, og jeg modtog aldrig noget svar vedrørende dette. De ignorerer også følgende meddelelser. Jeg kontaktede Play'n GO og dets administrerende direktør, hr. Törnqvist. De svarede straks og vil undersøge sagen.
Af denne grund tvivler jeg på iwildcasinos meget gode ry.
Hej,
Det er meningen, at jeg skal få et opkald fra dette casino via Skype i dag på grund af verifikation, jeg kan desværre ikke finde ud af tidspunktet, og jeg er lidt bange for, at de vil tage mine gevinster væk direkte, fordi de truer med at gøre det i hver besked.
du får opkaldet den 20. juli kl. 16:10 (GMT +3).
Kan nogen fortælle mig, hvad klokken er her i Tyskland? Tak for hjælpen.
Hello,
Well, I found that Berlin is GMT +2 hours for example. But I would guess that this 16:10 is eligible for your location, doesn't it?
Just check this web: http://www.timebie.com/std/gmt+3.php
Do not hesitate to ask the casino as well.
During the call, try to stay calm. Do not consult any notes, during this call - it would look suspicious. Try to refresh your memory instead, focus on games you played, payment options you opted for, how many times you made deposits, etc. - this should help you. If you do not know the answer, just say you do not remember. Do not try to guess or make something up.
Let us know how you fared. 🤞
Mange tak for svaret. Jeg har lige haft samtalen.
Damerne ville bare have, at jeg læste min adresse og det hele op, så hvilke spil jeg spillede, hvilke indsatser og hvad mit højeste overskud var. Min kontosaldo. Jeg kender ikke de nøjagtige beløb, jeg håber det er nok information. Min spilhistorik bør stadig tjekkes af udbyderen, for at være ærlig forstår jeg ikke, hvad det skal være.
Du kan indbetale uden problemer, men ved udbetaling forsøger de altid at forsinke alt.
Da jeg spurgte iwildcasino, hvorfor jeg kunne spille Play N GO-spil som schweizer (på alle andre casinoer var det forbudt af Play N Go), blokerede de straks min konto uden grund og uden svar. Derefter ignorerede de alle mine yderligere beskeder. Live chat har modtaget en ordre fra ledelsen om ikke at kommunikere med mig.
Ved at bruge et andet navn spurgte jeg så i live chat, om schweiziske spillere kunne spille Play N GO-spil. Livechatten fortalte mig, at dette desværre ikke længere var muligt (kort efter min anmodning ovenfor). Men livechatten fortalte mig, at jeg kunne bruge en VPN. Jeg finder det mærkeligt, da VPN er forbudt i henhold til vilkårene og betingelserne og kan føre til konfiskation af pengene.
For mig vurderer Casino Guru iwildcasino for højt.
Mange tak for svaret. Jeg har lige haft samtalen.
Damerne ville bare have, at jeg læste min adresse og det hele op, så hvilke spil jeg spillede, hvilke indsatser og hvad mit højeste overskud var. Min kontosaldo. Jeg kender ikke de nøjagtige beløb, jeg håber det er nok information. Min spilhistorik bør stadig tjekkes af udbyderen, for at være ærlig forstår jeg ikke, hvad det skal være.
Du kan indbetale uden problemer, men ved udbetaling forsøger de altid at forsinke alt.
Hello,
how are you faring now?
It's been a week so I'd like to know whether you've passed the call and if your gaming history is ok.
You should keep in mind, that this kind of verification is a procedure the casino simply must do, and it's usually bound to withdrawal. Try to ask some casino to verify you immediately and you will go through the same verification just before you even ask for the withdrawal. It's not any delay tactics in most cases - it's a must. Every time some irregularities are found a decent casino makes a verification call to clarify the situation, it's only for the best.
Da jeg spurgte iwildcasino, hvorfor jeg kunne spille Play N GO-spil som schweizer (på alle andre casinoer var det forbudt af Play N Go), blokerede de straks min konto uden grund og uden svar. Derefter ignorerede de alle mine yderligere beskeder. Live chat har modtaget en ordre fra ledelsen om ikke at kommunikere med mig.
Ved at bruge et andet navn spurgte jeg så i live chat, om schweiziske spillere kunne spille Play N GO-spil. Livechatten fortalte mig, at dette desværre ikke længere var muligt (kort efter min anmodning ovenfor). Men livechatten fortalte mig, at jeg kunne bruge en VPN. Jeg finder det mærkeligt, da VPN er forbudt i henhold til vilkårene og betingelserne og kan føre til konfiskation af pengene.
For mig vurderer Casino Guru iwildcasino for højt.
Hello,
the variety of games is a powerful tool for any casino. If some game provider leaves the local market and its games become forbidden to a portion of players, it's up t the casino whether it will respect the situation, or will come up with an alternative to make sure that lots of players are not leaving.
Let's just say that the casino risks its cooperation with the associated game provider, but in the end, it's up to the casino.
If the casino lets you play those games - offering you the way how to be able to play, and you win fairly and clearly, you should get your winnings no matter what.
Anyway, always keep screenshots of such conversations, to avoid possible issues.
Good day
I thought you knew such base, but I'll explain again :)
It is never the casinos that technically implement the restrictions and regulations of the game providers (which countries are blocked, etc.). This is always done directly by the game provider and the casinos have no control over it.
I have set out several reasons why iwildcasino is not a reputable casino. However, I accept that they always try to argue from the casino's point of view.
Hello,
I know these basics, but you're not precisely correct at this point. What you've described is a theoretical base, I've commented on the practical base 🙂. That's all.
If you happened to come across any issues that actually happened, feel free to submit a complaint, I'm sure you know the drill already.
I regret to note your shallow cynicism.
You don't have to.
I have found none of your complaints submitted against iWild casino, if you feel you were mistreated I ask you kindly to submit the complaint, so we can give it a look.
No cynism at all.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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