Good morning, Ghosts.
The payments team have informed me that the investigation was completed and your funds have been sent to you, can you please confirm if the matter is resolved?
Thank you in advance, and thank you for your patience as well in this matter.
Good morning, Ghosts.
The payments team have informed me that the investigation was completed and your funds have been sent to you, can you please confirm if the matter is resolved?
Thank you in advance, and thank you for your patience as well in this matter.
I want to share my impressions of the casino. The casino has fast registration, clear site navigation, a large number of slot providers, a live casino, responsive live support. What I did not like. Live support cannot provide information about the reason for the delay in approving the withdrawal of funds. Since live support does not have access to full information about your account. In my case, my payment was delayed for more than a day and only after 24 hours I received a notification that my account was under investigation. And for this reason, I had to go through verification. And verification lasted more than 48 hours from the moment of uploading documents. Although according to the letter from the service that checks the documents, the verification time is 48 hours. I had to write to both live support and other services to remind them of the lack of verification results. Today I received a notification that my account is fully verified and I received the money. If I offended anyone I apologize, but I was not able to write my conclusions.
I am glad that you received your money, and thank you for sharing your experience about the casino. If you wish, you can write a user review for this casino here as well. I believe it would be really helpful for others.
May I ask if after all this you will continue playing there?
Previously I left some good feedback regarding Kirgo. Today, I've decided to share that my account was randomly closed with no explanation. This was just hours after withdrawing around $300 which was indeed paid out to me. However, I doubt that small win had anything to do with why my account was closed. I've yet to receive insight despite contacting support via their website and requesting any info as to why. I share this not to reflect negatively of the casino, but to just be completely transparent to others on how I was treated by a casino I thought I'd play at for a long time.
Lol. This has got to be a joke. We are adults. Why can Kirgo not just give me a reason? That's so shady.
Hmm, according to what I saw in the first e-mail, they wrote that on the basis of everything being in accordance with the license authority. I don't know if something has changed why you can't play there, but that would probably be the first thing that came to my mind. Unfortunately, if the casino has paid you and you have nothing on your account, they can close your account without giving a reason. As a player, I would also like to know why this happened, but the truth is that they don't have to tell you, even if it's a shame. If you liked the casino and played here, if I could try to find out if, for example, your country has become restricted or similar. And maybe there's nothing concrete behind it, the casino just chose that it doesn't want to have her as a customer.
Either way, it's sad. 😕
I'm just a random gambler, but I've been playing on kirgo since shortly after it was promoted by Mikki Mase, but in the time I've played there I've seen there systems change drastically and I kept note of small details, such as the interface, especially with the deposit and withdrawal pages, he had to have fabricated those screenshots cuz their UI has never had those details
playing at kirgo since march 2024, moderate vip status on the casino and in august i made contact with their staff and set up an affiliate account with them
Just for fun my goat, tryna be able to partner with a casino and start streaming hopefully though
Fabricated screenshots? Of what? Emails? Lol
Just realized your replies weren't even referencing my specific topic. My bad.
Hello everyone. I hope my review will not make the casino look very bad. But I could not resist and decided to tell my story here. A week ago I decided to gamble at a casino, I spent a long time choosing which one to choose based on reliability, speed of withdrawal of funds, the presence of negative or positive reviews. And I chose this casino. This casino has a lot of positive aspects. Fast registration, acceptance of cryptocurrency, a good selection of slots, live casino providers, a good bookmaker line. I made a deposit, several bets, at the casino, live casino. And after I won some money, I decided to withdraw it. After a few hours, I received a letter that my account was blocked because there is a connection with other accounts. I was written questions and asked for photos of my documents. I answered all the questions and could not understand what they suspected me of. I also sent photos of my documents as soon as possible. And now I am waiting for a decision on my account. I am still in shock and do not know how everything will turn out. If they blocked my account, then most likely they will not restore it and most likely they will take my money. In general, I will keep anyone interested in this informed.
They will probably let you withdraw your money, then might close your account. Unless you did however abuse and successfully take advantage of their signup/welcome bonuses more than once. If that is the case, they will more than likely close your account(s), and deduct all funds in which belonged to the casino. Also they can keep the money you deposited as well if you tried to cheat them with it through multiple accounts. As they should. Just my opinion. But I don’t know much.
My account is already closed. And therefore I do not have high hopes that they will restore my account. Then what was the point of blocking my account if it could not have been blocked. I do not have high illusions about the money and most likely they will not return my money. But I will not give up like that, I know that I am right and therefore if necessary I will create a complaint. I will fight until I find out what exactly the problem is!!!
Did they block one account and only close your other account? Or did they block and close both of them?
I didn't have any more accounts. I only had one. I don't know what I'm suspected of.
More than 8 hours have passed since the documents were sent and there is still no response
As it turned out, the investigation can last a day, a week, or a month, according to live support. I don't know what they found suspicious. They only told me that I was connected to other accounts. But which ones, what kind of accounts. They didn't answer me. I tried to help. I answered all the questions, I sent all the documents. I wanted to help the investigation, I asked what exactly I was suspected of, but I didn't get an answer.
If you've not done anything wrong. I would not worry. I don't know how recent that screenshot is. But if you haven't already, maybe go to Kirgo home page and give support a shout to see if maybe they have an update for you. Even with a blocked or closed account you can still interact with support until your issue is resolved.
Perhaps someone else in your household (or someone within the same ip network as you) has an account or has logged into Kirgo before. For example, if you logged into your Kirgo account at a public library, played some slots on the library's computer, and then left the library. I think it would be possible to trigger Kirgo's system if someone you don't even know comes into the same public library, and does the same thing you did (login to Kirgo, play, then leave). In that scenario, two active Kirgo accounts will have shared the same base ip network. Which (according to Kirgo) access to their site/services are only limited to one single person, household, or ip address. So maybe that's a possibility for your situation? Idk. If not, by all means give the live support a shout.
This option is unlikely, I have personal access to the Internet.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
