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Lucky7even Casino – generel debat

1 år siden af Gretche70
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8057 visninger 51 svar |
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1 23
1 år siden
Hvis du vil diskutere noget i relation til Lucky7even Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
1 år siden

Fandt dette casino her som helt nyt og registreret. Efter at have bekræftet min e-mail, skal jeg logge ind igen. Så fik jeg beskeden om, at min konto var blokeret. Jeg er så i live chatten for at få et svar, hvordan det kan være. Damen sagde, at jeg selv spærrede kontoen. Jeg er sikker på, at jeg aldrig har spillet på dette casino før. Jeg spurgte hende da jeg tilmeldte mig og blokerede mig selv, hun sagde at hun ikke skulle fortælle mig det. Jeg spiller også på andre Hollycorn kasinoer, og jeg har aldrig blokeret et. Desværre var damen ikke interesseret i, hvad jeg sagde, det blev bare ved med at vende tilbage meget uvenligt, kontoen er lukket. Jeg spekulerer på, hvordan jeg lukker min konto, som jeg aldrig har spillet på. Der står 3/23 åben her, meget mærkeligt. Men jeg vil alligevel ikke spille på et kasino med så uvenlige medarbejdere.

Automatisk oversættelse:
Gretche70
1 år siden

Hi Gretche70,

thanks for sharing this story with us. I must say it is weird, the chat operator or customer support should always do their best to explain the situation clearly. Who would enjoy rude support, I wouldn't for sure.

What just occurred almost sounds like your email or registration details were flagged, still it should be explained by the casino. Is there any chance anybody from your household played there, or someone else uses the same internet connection? It still does not explain the part where she said you blocked the account yourself, though.

Hopefully, you'll find a better site soon ✌

Redigeret af forfatter 1 år siden
1 år siden

Desværre forklarer dette casino ikke dette, og der er heller ikke noget svar på mail. Ingen i min husstand spiller der. Jeg undrer mig bare over, hvordan jeg låste mig selv der, selvom det er et nyt casino, og jeg aldrig har spillet der. Dette kasino tilhører Hollycorn? Jeg er stadig registreret på andre Hollycorn kasinoer, kan indbetale og hæve der, spille som normalt. Nå, der er bedre websteder. Og jeg går meget op i kundeservice på et casino, og her er det meget uvenligt.

Automatisk oversættelse:
Gretche70
1 år siden

To me, it does not make much sense, either. Sounds more like a very unusual sort of mistake🙁.

According to the review, this site is owned by Hollycorn N.V. - that's correct.

Radka
1 år siden

Det er nok det, for kort efter jeg skrev indlægget her i går, fik jeg svar fra dette casino. Angiveligt forbyde de min konto ved en fejl, de ville forbyde en anden. Hvad jeg ikke kan forestille mig er, at jeg ikke har indtastet mit navn eller adresse, så jeg registrerede mig først med min e-mail og et par minutter senere blev den blokeret. Og hvis det var et uheld, ville du have set det i livechatten. Der havde jeg kun givet min e-mail og den kom lige op, kontoen er spærret. Og det mærkeligste var, at jeg fik en mail fra 2 andre casinoer Betibet og Lucky Dreams, som er via dama nv, om at min konto ville blive aktiveret igen. 1 minut senere e-mail igen, min konto ville blive deaktiveret igen. Og et par minutter senere fik jeg denne e-mail fra lucky7even om, at de ved et uheld blokerede mig, og at min konto nu er åben. Det hele virkede bare mærkeligt for mig, for jeg havde lukket alle mine konti hos dama nv, fået mails fra 2 dama casinoer om at konti var åbne igen og kort efter deaktiveret dem igen. Og så et par minutter senere fra lucky7even, at det var et uheld? Det forekom mig, at lucky7even var et dama-kasino, de åbnede ved et uheld de andre kasinoer for mig først, lukkede dem derefter igen og åbnede først derefter den korrekte konto igen. Det ville være et mærkeligt tilfælde, hvis det ikke var sådan.

Automatisk oversættelse:
Radka
1 år siden

Åh ja, jeg gav kasinoet en chance, og jeg spiller bare. Først i går skrev jeg til luckydreams, at dama ov skrev om, hvorfor de åbnede min konto igen. Nu får jeg virkelig det svar, at jeg burde beskrive mit spørgsmål mere præcist og skal kontakte letslucky???? Letsluky er også et hollycorn casino, men jeg skrev bestemt til luckydreams. Så det er som om Dama og Hollycorn er en. Så havde jeg ret i mit gæt på, hvorfor de ved et uheld lukkede min konto

Automatisk oversættelse:
1 år siden

Åh ja, jeg gav kasinoet en chance, og jeg spiller bare. Først i går skrev jeg til luckydreams, at dama ov skrev om, hvorfor de åbnede min konto igen. Nu får jeg virkelig det svar, at jeg burde beskrive mit spørgsmål mere præcist og skal kontakte letslucky???? Letsluky er også et hollycorn casino, men jeg skrev bestemt til luckydreams. Så det er som om Dama og Hollycorn er en. Så havde jeg ret i mit gæt på, hvorfor de ved et uheld lukkede min konto

Automatisk oversættelse:
1 år siden

This is quite a bizarre situation. Now I'd say that more than one mistake was done. I would definitely ask Letslucky where they got the request. Could be useful. I have never heard about the connection between Dama and Hollycorn, but maybe you find it unintentionally.

If you're going to ask the casino, let me know what they tell you, please.

Redigeret af forfatter 1 år siden
1 år siden

Kasinoet er ikke i stand til at besvare dette spørgsmål for mig. Se letsluky, jeg skrev også noget der i diskussionerne. Det nye 50crowns casino fra hollycorn, nøjagtig samme tema, casino fra hollycorn, men e-mailen siger dama. Jeg skrev også i diskussionerne. I går registrerede jeg mig der og indbetalte 20 euro, pengene blev ikke engang krediteret mig før i dag. E-mailen fra dem eksisterer ikke, fordi jeg bliver ved med at få den tilbage som ikke eksisterende

Automatisk oversættelse:
Gretche70
1 år siden

Hello Gretche70,

I read that all today. What a very surprising coincidence. 🤔I honestly don't know what to say, it almost sounds like those casinos can't figure that out either.

Once you think you need support, the complaint is at your service.

11 måneder siden

Hi my name is Melanie Beland okay I'm complaining about this casino because of the fact that I was playing with them for a few weeks now and as soon as I went and make a withdrawal and now it's soon it was I was up it was at pending and now it's in progress and they're telling me that they have to wait because it's on my side that's pending or or you know it's my bank that's holding up everything but they're lying pure Line because I already looked I already got an email from gigadat and it clearly told me that there was nothing pending on their side okay so they're trying to tell me that and then I showed them the screenshot of the email when I spoke with interact and they said oh it's the bank on our side so I said you lied to me you straight up lied and you just told me you was on my side. And then I come on your site and I see the reviews for this casino and they have a problem with paying out like withdrawing money 5 to 10 business days bro it's an interact okay it takes two to three minutes it could take 24 hours it doesn't take 5 to 10 business days I know because I'm a Canadian and it's Canadian based company so I know how long it takes you know and they're trying to play games with me bro I have all the screenshots I'm going to show you nowand now I'm still waiting like literally it's in progress it doesn't make any sense of telling me it's on my side I just caught them in the lie read everything that you could see on that side okay I sent you what they were telling meThat's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one

Sweets55
11 måneder siden

Hi, could you tell me how long you are waiting for your withdrawal ? Is this your first withdrawal at the casino ? I would like to add that we give casinos 14 days to settle a withdrawal. 

Also I saw that your account is already verified. Did the casino also say why there is a delay in withdrawal ? I am thinking that it is a holiday and the casino may be understaffed and therefore it may take longer. 

However, I also saw that you have filed a complaint so our team will try to help you if your issue persists and you don't get the money by the mentioned time. 

Could you update me on how this is going? 

Jaro
11 måneder siden

Hi Jaro

Thank you for your reply.

I will keep you posted. I still haven't received my payment. Holidays are over so also I made A withdrawal with interac e-transfer . I'm from Canada so I know interact and gigadat are Canadian based company's so I know how long it takes. Weird vibe . I never heard 5 to 10 business days on a e-transfer it's rather shocking and everytime I ask them it went from pending to progress and it hasn't said accepted yet they said they approved my withdrawal and processed it and said it had something to do with my bank ?? impossible for the simple fact in order to receive my money it has to be with interact and I emailed them I have the email they that they saw nothing pending and to talk to the merchant . So I did. I told that there's pending with interact and it's on there side . Then they told the truth . They said that they approved the withdrawal and processed it but that's not true it's still at the bank on there side and they said yes it is and these type of transactions take up to 10 business days I was like wow you lied to me the whole time I clearly knew that they were lying and stalling for what I don't know but other reviews on here say the same thing I'm verified . Spent a good amount there a few times, no problem taking money right. Anyways they repeat the same thing over and over again like robots . That's why I came here cause I've been playing for several years and this is ridiculous I've never experienced being KYCed and having to wait 10 business days for 229$ e-transfer. Anyways I'm going to get my money trust I don't give up and I go straight to there license provider and complain about the nonsense chamber of commerce in Curacao egaming.... Didn't do it yet hoping they will come to there senses before that. That's why I'm here you guys always helped me so I stay loyay to the ones who stay loyal to me .

Thank you very much I appreciate your response I will keep you posted.

Regards Melanie Beland

Sweets55
11 måneder siden

It is definitely not pleasant when you are in the middle of a problem and the casino tells you that your withdrawal has been processed and that the bank is at fault, and the bank tells you that there is no fault on their side. 

That's why I think it's good that you came here and filed a complaint so that our team can investigate this situation and see where it ends up. 

However, I firmly believe that this situation will be resolved as soon as possible and there will be no further added problems. 

I will be waiting for your update. 🤞

Jaro
11 måneder siden

Thank you Jaro I truly appreciate it.

I definitely will give you that update. Regards

Melanie Beland

Sweets55
10 måneder siden

Great! We'll be here. 🙌

Radka
10 måneder siden

Thank you for your support.

I really appreciate it Radka.

Regards Melanie Beland

Sweets55
10 måneder siden

I just came across the good news! I'm thrilled to see your money is where it belongs!

🙌

Do you have any additional details regarding the cause of the issue at all?

10 måneder siden

Hi Radka

Well for starters good morning.

Well they ask me to do a request for a withdrawal again because there were experiencing a technical issue. They knew right away as soon as I said I was going to complain and I made a complaint with you guys and then everybody else that I was just joking about my money so all the sudden now I got my money and there was a technical issue on their side you know it just so funny it's so happens to be like I need to make another request for my withdrawal because it was a technical issue so I said that you know you have to make a complaint and that you have to threaten them with you know I'm making a complaint with them casino little ruler you know any authority that comes with Curacao all I mean it's just sad. In essence I got my money and I'm happy I'm just not going to play it that casino anymore that's the bottom line honestly.

Sweets55
10 måneder siden

Sometimes technical problems can occur which is not pleasant but as long as the casino communicates and tries to somehow resolve the situation and help you, it's fine. In this case, you should have re-submitted your withdrawal and everything turned out well. 

As for not playing here anymore, it's up to you and you know if it's worth it. 

Anyway, I'm very glad you got the money and can enjoy it. If I may ask what method did you use to withdraw the money ? 

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