National Casino – generel debat (side 3)

Ikke at du betaler mig mine penge

Hello,

I'm sorry, do you need help?

casino very good. I made deposit 20e with 2nd deposit 50%•

played slot netent 2e peer spin.

i win 500e , made a wager, made cashout and sent veryfication documents.

2 hours and money in mifynity

wallet, without contact live chat .

no problem with veryfication and cashout.

and dont know why casino reputation is no good.

Problemer med din konto, ansvarlige spilfunktioner eller andet, er du velkommen til at gøre det her.

Hello,

it sounds really good. Are you a big fan of Netent games, I wonder.

I believe you have already submitted a user review, so feel free to send us even a positive one 🙂.

de beder mig om et kort, som ifølge dem blev lavet på kreditkortet den 01/06/2022, som ikke er inkluderet i min transaktionshistorik. Alle transaktioner foretaget på denne side var gennem pix. De er nægter min tilbagetrækning

josiel200@hotmail.com

josiel floriano

I can see that you submitted the complaint, so I'm eager to learn more as soon as it's reviewed.

The way I see it now, the casino asks you for proof of deposit you have never made, and due to that your withdrawal is blocked, am I correct, please?

Well, the complaint was a good think to do, I guess

God aften. Jeg lavede en indbetaling på det nationale kasino og så, at dets spil ikke understøttes i Grækenland. Jeg hævede disse penge, og de sendte mig identifikationsdokumenter. Jeg går ind for at gøre dem, og det accepterer ikke i pdf-format, også den e-mail, jeg svarede på dem for at hjælpe mig, er ikke tilgængelig. Hvad kan jeg gøre;; Tak

Hello,

You deposited in the casino to find out that some games (surely casinos with greek language availability will provide some games for players from your country, and it is based on the game providers) are not available to you, right?

Then it seems you started the verification and are now struggling with a certain document.

Can you explain which document seems to be wrongly provided? I find it very interesting that the .pdf format is restricted, though. Normally, it's the only allowed format.

But I check the rules and you are supposed to upload screenshots, instead - check point 8:

"11. KYC AND VERIFICATION:

Provide your KYC procedures

1. All Players should be over the legal age (18+)

2. List of required documents in order for players to pass verification process:

Photo of an identity document

Photo or screenshot of the payment system

Photo or screenshot of a document confirming the current address of residence (not older than 3 months)

3. In some cases we require additional proof - proof of funds (to make sure player uses his/her own money when gamble at our site)

4. The documents quoted hereinabove can be requested when player reaches certain sum of deposit/withdrawal and when we suspect player in fraudulent activity

5. We also check player's bets for possible violations. In case we are not sure about the legality of the winning credited we contact provider and check those bets with them

 

6. To prevent the possible fake/untrustful usage of the ID verification process, we check documents for any signs of editing, if necessary request selfie with ID to make sure the document belongs to the exact person who registered on the website

In case we have strong suspicions and unsure whether the document is valid or not we contact anti-fraud department via email

7. The player should upload documents to the "Document verification" tab in his/her account

8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation

9. Additional documents:

Selfies with an identity document

Proof of wealth

Proof of funds

 

10. A photo or a screenshot of a document confirming the current address of residence: the data (name, address of residence + date of issue of the document) coincides with the data in Player’s details. To confirm the address, a utility bill / bank statement / payment for mobile services is acceptable / photo of registration from the passport is acceptable for players from the CIS. The document must be no older than 90 days (3 months).

11. Selfies with an identity document: it is desirable that the player’s hands are visible, a thorough check for editing / photoshop. Optionally, a selfie can be requested with an identity document + a sheet of paper on which the name of the casino and the current date are written. In this case, it's preferable for the inscription to be on a sheet of squared paper rather than plain.

Proof of wealth: a document confirming the welfare of the player. 

Proof of funds: a document confirming the receipt of funds to the payment system.

Let me know how it went, I'll try to help

Hello,

please check the rules, I find point number 8 saying:

"8. Document verification criteria:

Photo of an identity document: all data (name, date of birth, citizenship) completely coincide with the data in Player’s details, the document is valid, with a photograph.

As a rule, a passport, ID, driver’s license is suitable for identification.

Photo or screenshot of the payment system: all data completely coincides with the data in Payment systems debts. Scanned copies are not accepted as confirmation"

I'd say that you should upload photos or screenshots instead. Try that and let me know.

Dette kasino foretog ikke betalingen. Jeg informerer dig hermed om min ekstreme bekymring vedrørende min udbetalingsanmodning hos National Casino. Den 30. januar 2023 anmodede jeg om en udbetaling på €670 fra min National Casino-konto, men efter at have tjekket min Skrill-konto bemærkede jeg, at udbetalingen stadig ikke var behandlet. For at underbygge min påstand har jeg vedhæftet en fuldstændig og detaljeret erklæring fra min Skrill-konto, som tydeligt viser, at der ikke blev behandlet nogen transaktioner til en værdi af €670, jeg kontaktede Skrill og blev informeret om, at den overførsel, jeg anmodede om den 30. januar, blev tilbageført af årsager ud over min kontrol. til Skrill.

NationalCasino kundesupport sender kun automatiske svar, og de betaler ikke, hvad de skylder mig.

Vær meget forsigtig med dette casino

Venlig hilsen,

Carlos Guedes

Hey there.

I'd like to start from the beginning. So, allow me a few questions. Have you ever withdrawn from this casino before? If you haven't, have you at least passed the verification yet?

Such a delay is huge, and I'd like to understand what's causing it.

Jeg tabte 300 euro i dag. Det er overraskende, men der var ikke et gratis spin...især siden der før var ret mange problemer med at anmode om en udbetaling.. Virkelig meget mærkeligt, hvad de bad om for at foretage en udbetaling. Jeg råder ikke nogen til at investere i dette casino..Støtten er også meget forfærdelig..

Hello.

I would say it makes sense that free-spins luck dries off eventually, nothing lasts forever. It's gambling.

But it is sad to hear that support is terrible. Can you mention some examples, perhaps?

Is it somehow related to complicated verification? I think other players would appreciate other details.

Hej Radka...

Ved 300 spins tror jeg 1 gratis spin ville være tænkeligt. Jeg købte 10 spins. Jeg vandt 140 euro på de gratis spins. Husk, jeg købte gratis spins. Det betyder, at jeg satsede 1 euro omkring 350 gange, lige har vundet lidt over 60 euro...det er meget overraskende...

Under verifikationen indsatte jeg 25 euro og 30 euro én gang. Under verifikationen ønskede de kun at se 30 euro indbetalingen fra min konto og ikke 25 euro. Alt er i 25 euro depositum (mit navn, beløb og IBAN og hvem jeg har betalt det til). For at være ærlig, vil jeg hellere spille på Crazgames Casino eller Ricardo Casino.

Hello Chris1979,

I will respect your opinion, just imagine that my latest test consisted of 10 sessions in which I bought free spins and only two gained me real winnings (the amount won was higher than the bet amount), yet the actual outcome was a slight loss. 🙂

What should I say? It happens.

I still do not fully understand the verification issue. You deposited twice during the verification, what was the trouble about? Can you specify?

Problemet er, at de har bevis for et indskud på 30 euro på, at disse 30 euro blev indsat på deres casino. Men da der ikke er noget navn på mit kontoudtog (kun mit Iban) accepterer de ikke dette dokument..

Jeg er ligeglad med de 300 (440 i alt)... sådan er det, når man spiller. Nogle gange vinder man bare ikke. Men det faktum, at du ikke engang fik gratis spins, når du satsede 1 euro 300 gange, gør det meget mistænkeligt, at det ikke går godt..

Derudover varer rotationerne nogle gange 3 sekunder og så igen 5 sekunder eller nogle gange 7 sekunder...hvorfor drejer hjulene så forskelligt...det er et godt spørgsmål

This is normal, I'm afraid.

The statement must provide your full name and address.

I know that some players need to visit their bank in order to get such a statement. Can you call your bank? I would try that.

Ok, I would also be a bit concerned, but as I explained, this happens. It's math and statistics.

To be fair and square, though, the whole concept of fair games works just like his:

"The principles of randomness are honoured by every licensed game provider."

(https://casino.guru/how-slot-machines-work-math)

I think it paints a picture...

Anyway, the delay and oddities you've described are usually caused by a lagging connection - needless to say, it may happen on both sides. I empathize it may raise a certain level of suspicion, so you should look for more stable sites or connections to avoid that. What do you think?