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Play Boom Casino – generel debat (side 3)

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11 måneder siden

I had account at casinosky I think that has the same company. Ive closed my account there for I didnt like the casino there. Had a few withdraws there aswell with no problem.

I do not have a self exclusion at any other casino of their brand.

Even my account was verified at paradiseplay casino. But when I wanted to withdraw the 10.000 euro all problems came.

And out of nowhere I got this email closure of my account for my wellbeing.

So they steal my money for my wellbeing aswell!? I won that fair and square and did not break any rule. Or else they would describe that as the reason they confiscating my money.


This is just bulls*t reason to not pay out.

Sure they can close my account what they want. But why keep my money then!? If i didnt broke any rule. Because they just dont want to pay my winnings!

11 måneder siden

Yes, in that case I think you are right and if the casino wants to close your account they can do so, but I don't think it is right to just void your winnings. 

Therefore, it is definitely right that you have decided to file a complaint and our team will try to help you as it is quite unfair from my point of view. We'll see where we get and what we find out. I hope for a fair resolution and hopefully you will get your money back. 🙂

Jaro
11 måneder siden

I hope so too. But for what I read they are not even responsive. So i think it will be a hard case to get them even to respond.

11 måneder siden

They are professional thieves, it's sad that online casinos like these can still operate. What they did to me was crazy, they basically kept telling me I couldn't withdraw the 8000 euro I had because the bank account I gave up was not valid, even after withdrawing other smaller winnings there with the same bank account. They kept returning back my balance into my account, the cooling off gambling tools didn't work either. In the end I lost all my money because I couldn't withdraw.

I wrote about this on CasinoMeister to warn people about these people.

Even went as far to let CasinoMeister mediate between us but they didn't respond to CasinoMeister. CasinoMeister wrote a warning about them. Steer clear people!

11 måneder siden

I read your case and I also noticed that you also had a complaint filed with us, but the casino did not address your situation and did not comment. That is why it has a pretty low safety index and if it does the same in other cases, it will be even lower. 

I guess I don't have to say I'm sorry you lost a lot of money because even if I am, there's obviously nothing more that can be done about it. The only positive thing about this situation is that the players have the opportunity to see how the casino has treated the players and decide not to deposit here. 

I hope you won't come across anything like this again in the future. 🙁

11 måneder siden

De svarede ikke engang på CasinoMeister, som er et stort spilleforum.

Sabine, jeg synes personligt, du kan sige farvel til penge. Hvis de ignorerer, skal du vide, at de ikke har til hensigt at give dig pengene længere. De gjorde det også mod mig. Jeg oprettede mange konti, og så snart jeg indsendte mit navn, blev kontoen ignoreret.

Jeg synes, det er synd for dig, du siger, at du så min advarsel på CasinoMeister, men du begyndte stadig at spille på Playboom. Sikke et spild.

Automatisk oversættelse:
JusticeForAll
11 måneder siden

Hej,


Ja, det synes jeg også. Men så længe jeg e-mailer dem, og jeg modtager en automatisk support-e-mail tilbage, er jeg ikke blokeret. Så jeg forbliver håbefuld.


Desværre bemærkede jeg for sent, at Paradise Casino er det samme som Playboom, og jeg læste først om det bagefter. Ellers var jeg selvfølgelig aldrig gået i gang. Casinosky er også deres, og det betalte sig pænt. Derfor begyndte jeg at lege med dem.

Uden at vide, at hvis du har en stor gevinst, vil de snyde dig.


Jeg kender i øvrigt en hollænder, der spillede på Playboom24 og trak licenskortet. Hvis ikke har du en KSA-licens. Og efter mange e-mails dag og nat fik han endelig sine indskud tilbage. Men han bombarderede dem virkelig med e-mails, og ud af ingenting modtog han en e-mail med tilbagebetaling af depositum.

Automatisk oversættelse:
Sabine1984
11 måneder siden

Jeg modtog også disse automatiske e-mails tilbage, men de ignorerede mig i sidste ende.

Automatisk oversættelse:
JusticeForAll
11 måneder siden

Vil prøve det. 10.000 er mange penge. Og især hvis de bare stjæler det.

Automatisk oversættelse:
11 måneder siden

De svarede ikke engang på CasinoMeister, som er et stort spilleforum.

Sabine, jeg synes personligt, du kan sige farvel til penge. Hvis de ignorerer, skal du vide, at de ikke har til hensigt at give dig pengene længere. De gjorde det også mod mig. Jeg oprettede mange konti, og så snart jeg indsendte mit navn, blev kontoen ignoreret.

Jeg synes, det er synd for dig, du siger, at du så min advarsel på CasinoMeister, men du begyndte stadig at spille på Playboom. Sikke et spild.

Automatisk oversættelse:
10 måneder siden

So I'm sorry that they didn't write you back even on the other site on which you filed your complaint. 

However, if Sabine has an open complaint with us, there is certainly no need to condemn this case just yet. Our team will try to help her as best we can and we will see where we get. 

For now, we will have to wait and see how the situation develops.

I firmly believe that she will get her money, but I won't get ahead of myself just yet. 

Jaro
10 måneder siden

Playboom and Playboom24 including the casino that she played at don't care about CasinoGuru or any forum. They know that people with a gambling problem will keep on playing there even after a warning.

JusticeForAll
10 måneder siden

Yes I understand what you are saying and if the casino ignores the complaint it will get black points. This way I don't think it will have a good reputation and less and less people will deposit. That's what I would like to see. 

Jaro
10 måneder siden

Yes as I can see they have never responded on any claim. So they will probably ignore it ones again. I hope for the best because its a new casino of their brand.

10 måneder siden

Yes as I can see they have never responded on any claim. So they will probably ignore it ones again. I hope for the best because its a new casino of their brand.

10 måneder siden

They themselves told me that they do not care about any casino forum, and do not work with them. Ofcourse I hope the best for you but I have a bad experience with these bastards.

JusticeForAll
10 måneder siden

Yea it doesnt look promissing.

JusticeForAll
10 måneder siden

De overvåges også af spillemyndighederne:

Sarah Eternal SRL

https://www.casinonieuws.nl/online/kansspelautoriteit-vragent-curacao-om-hulp/

I dette tilfælde casino himmel.


Risikerer en bøde på 600.000.


Redigeret af forfatter 10 måneder siden
Automatisk oversættelse:
10 måneder siden

De overvåges også af spillemyndighederne:

Sarah Eternal SRL

https://www.casinonieuws.nl/online/kansspelautoriteit-vragent-curacao-om-hulp/

I dette tilfælde casino himmel.


Risikerer en bøde på 600.000.


Automatisk oversættelse:
10 måneder siden

Lad os håbe, at dette afskrækker dem, hvad der er irriterende er, at de kun skal give dig det indsatte beløb tilbage.

Automatisk oversættelse:
10 måneder siden

Hi, Sabine did you got your refund back because i am wanting my deposits back.And asked them to pay back my money because they dont have a licence in The Netherlands.




Redigeret af forfatter 10 måneder siden
10 måneder siden

Hi, Sabine did you got your refund back because i am wanting my deposits back.And asked them to pay back my money because they dont have a licence in The Netherlands.




10 måneder siden

I also wrote Playboom today that I want my deposits back, they asked me my name and birthdate, sent it to them. Haven't had any response, giving them a few days. I told them that the Dutch Gambling Authority is actively pursuing illegal online casino's operating in the Netherlands. We will see what they say/do.

Dinnrg1
10 måneder siden

I didnt but I know people who had a refund because of the no liscense thing. So keep sending them emails!


file

Redigeret af forfatter 10 måneder siden
JusticeForAll
10 måneder siden

Wow at least they responded lol

Sabine1984
10 måneder siden

Is the statement for your lost deposits or for your win?

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