I explained to them that my ID is perfectly fine and all companies accept it and now im waiting for them to answer me for an alternative solution.
I explained to them everything in detail.
How they decide that my ID has expired?
My ID applies for up to ten years
Either way the way they work is unacceptable.
I started the complaint in their website
They have their base in Ireland and Bet365 in UK but Bet365 accepts my ID and they dont?
Don't you have an expiration date written somewhere on your ID ? I think that's an obligation, so if you have it there, maybe that's why it could be. But we will see if the casino comes up with an alternative as you announced and if it can be solved, I think you did the right thing and it is important if you tell them everything in detail. I hope they will understand and you will be able to verify and withdraw the money.
When they let you know and reply, feel free to update me.
Our National ID doesnt write expiration date
It the next 10 years we re obligated to change it
I hope everything goes well
Thank you for your time
I will update you soon
I see, so it occurs to me that it could be a problem for the casino but that's just my guess, so the best thing to do is to find out from them and check with them what they will do and if it will be possible to provide something else or if they will solve it somehow.
I will be looking forward to your update and hopefully it will be positive.
So i keep asking them and asking and after they told of an alternative solution today i send again and they told me this that my National ID has expired
So i reported them in Greek Gambling Committee and thats it
Pokerstars is a fraud and a scam
Reported them for fraudulent activity
Hello, this is awfully complicated situation and I completely understand you want to report it. I just want you to know, that you should start with its official license provider, which is Malta 👈
The Greek Gambling Committee is formally in no relation to this casino because it does not have a Greek license.
If I may advise, I would wait for the complaint to reach its end, and then I would inform the licensing authority.
I wish you a fair and quick resolution!
er det muligt at der ikke er nogen chat på denne side??
Nå, jeg tror heller ikke, jeg fandt det.
ja, jeg er registreret
Okay, and if you don't see it anywhere, did you try to write an email and ask why it's like that? Maybe it could be technical difficulties but that could just be my guess and therefore it would be best to find out from them why it is so.
Can you try? 🙂
Jeg har 14000 hos pokerstars casino, og jeg er på tjek ...
Jeg vil gerne have jeres opbakning allerede nu, så betalingen går, som den skal
Jeg har €14.000 på pokerstars
Jeg bliver tjekket
Så jeg beder om din støtte (hvis nødvendigt)
Hello, do you know what check you are on? Does the casino check your gameplay or documents? How long has this process been going on?
As far as help is concerned, we can only do that if you have a complaint, but if the casino is communicating with you and therefore controlling the necessary things, I would try to be patient and see what they tell you. Then arrange accordingly and let us know if you really need it or not.
Would that be okay? 🙂
overskuddet blev opnået for tre dage siden
kasinoet kommunikerer med mig
Jeg sendte dem id og oplysninger fra banken
Det var præcis, hvad jeg tænkte, som du sagde for at være tålmodig, men jeg var nødt til at informere dig...
No problem, keep me informed about everything else that happens, because you will also inform other players.
According to what you say, you are going through a verification process, so it will have to be successful first in order for you to withdraw. So we will wait and see if all the documents are accepted and then we will go from there.
Fingers crossed.🤞
Nøjagtig
hvis jeg betalte og tabte, var der ingen, der gjorde noget, og nu når betalingen skal betales, må vi svede, og jeg ved ikke, hvad jeg skal gøre for at få betaling
Just to be sure, are you facing any concrete verification problems? Or is the issue more related to a general delay in account verification?
Is it correct that you are currently waiting for the acceptance of your documents?
Some casinos do not process KYC requests and associated tasks during the weekends, so if you do not know otherwise, to void further disappointment, I would not expect much until Monday. It's just my opinion; I don't want you to be more annoyed than you are now
Jeg havde €14.430
Jeg betalte €14.000
Jeg har 430€ tilbage på min konto, og jeg er blevet spærret for at tjekke jeg mener dokumenter
Jeg tog et billede af mit id-kort og fødselsattest med datoen i går og alle data (bic, iban, adresse osv.), og nu er jeg i venteposition
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
