Men et spørgsmål, de har f.eks ikke bedt mig om nogen bekræftelse endnu, hvad jeg ikke forstår er at de kun beder om det til hævning, når de ikke gør det for indbetalinger, kun gennem banken med SMS og hurtigt . Men ud fra det, jeg læser, finder mange mennesker pensionering kompliceret.
Ifølge folk betaler de, men jeg kan se, at andre ikke gør det, jeg forstår ingenting.
Hi, Casino Guru team!
I am waiting 15 days and nothing happens, no response whatsoever via email, chat, no payment, nothing, nothing, nothing
As I already explained here, the site carried out several standard checks on my account, everything was
immediately sent, accepted, verified, as shown in the screenshot attached here
Front and back of the document
Photo of my face
Proof of residence
Selfie holding the document next to the face and the Rabona website open in the background of the photo
My entire bank account history, including previous periods when I was not even a Rabona customer yet, as well
as periods after depositing into my Rabona account
I was asked for an additional explanation about an amount that entered my account immediately before depositing
it in Rabona, the same amount, I explained that it was a cash deposit directly and personally made by me and for
me, I sent proof of this physical deposit, the photo of this deposit slip as well as several other photos of other
cash deposits I made into my bank account
Rabona doesn't pay. Does not respond to emails. The chat often does not type any words, the chat is closed. When
they don't close without typing, they respond to standard, automated messages, the same things
Support, every day for the last 15 days, only knows how to apologize for the inconvenience caused, say that they
understand the inconvenience caused, promise that the next day it will be paid, that my case is a priority, that
everything is ok with my account and with my payment, so that I don't worry, that I give a vote of confidence to
the site, they apologize for the delay, confess that they are wrong for the delay, and many other lies to make
time pass and nothing happens. Absurd!
Hello, and thank you for your posts and updates about the situation. Sorry you still need to wait for your verification and withdrawal. Our team will surely try to help you out and find out the reason for it. Please try to be just a little patient, as they experience a lot of cases now and every and each of them needs special treatment, as I could say, and our complaint team always tries to do whatever they can to get the best resolution. If you have anything new regarding your case, please share it with us.
Men et spørgsmål, de har f.eks ikke bedt mig om nogen bekræftelse endnu, hvad jeg ikke forstår er at de kun beder om det til hævning, når de ikke gør det for indbetalinger, kun gennem banken med SMS og hurtigt . Men ud fra det, jeg læser, finder mange mennesker pensionering kompliceret.
Ifølge folk betaler de, men jeg kan se, at andre ikke gør det, jeg forstår ingenting.
Exactly, but this is more common, to deposit and play the sites have no bureaucracy. Otherwise, they wouldn't get many new customers
The difficulties begin if you make some profit, have winnings and need to withdraw. This is when we see the level of honesty or dishonesty of companies
Ja, de fortalte mig, at om 3 hverdage ville jeg modtage en e-mail fra økonomiafdelingen, men deadline er ikke nået, efter hvad jeg ser,
Klagerne er rigtige, de er ikke særlig seriøse omkring disse aspekter.
Lad os komme i gang, begynde med påstandene...
Ja, de fortalte mig, at om 3 hverdage ville jeg modtage en e-mail fra økonomiafdelingen, men deadline er ikke nået, efter hvad jeg ser,
Klagerne er rigtige, de er ikke særlig seriøse omkring disse aspekter.
Lad os komme i gang, begynde med påstandene...
So, for you, most likely, soon, they will start asking for things and, with that, many days, weeks, will pass
At spørge om hvilke ting, hvilke dokumenter præcist?
Hvis du leverer dem som anmodet, bliver du så betalt i sidste ende?
@casinoguru Jeg har brug for hjælp og information.
3 dage for dem er 3 måneder, det skete i mit tilfælde, takket være casinoguruen har de betalt mig. Det værste ved alt dette er, at dem, der administrerer Rabona, har mere end 20 kasinoer, og de gør det samme i dem alle. Hvis du åbner en online chat, svarer den samme agent dig i et eller andet casino, hvis de fjerner dine kampagner i et kasino, har de allerede fjernet dine kampagner i dem alle, selvom du aldrig har spillet i nogle af dem, i chats, de giver ikke forklaringer og kun undvigende svar, og nogle gange har det, de svarer, intet at gøre med, hvad du spørger, og de fortæller dig, at du skal sende dem en e-mail for flere spørgsmål, og de svarer aldrig på e-mailen, disse svindlere burde være bag tremmer med en livstidsdom hvis ikke værre
Bad de dig om dokumentation eller verifikation?
Hvordan hjalp Casino Guru dig?
Hvis de spurgte mig om alt i 3 lange måneder, så kig længere oppe i tråden, der er en kollega, der meget godt beskriver, hvordan verifikationen er, og jeg fortæller dig, at de bruger mange tricks til at forlænge verifikationen og betalingen
Jeg indgav en klage her, og casinoguru hjalp mig.
Og betalte de dig? Det vil ikke lade mig oprette klagen, jeg ved ikke hvorfor.
At spørge om hvilke ting, hvilke dokumenter præcist?
Hvis du leverer dem som anmodet, bliver du så betalt i sidste ende?
@casinoguru Jeg har brug for hjælp og information.
Front and back of a document (the application will use your cell phone camera to take these photos)
Photo of your face, live with your cell phone camera, in the same application, at the time you sent the document mentioned above
Proof of address in PDF form, from an official public service or issued by a bank app, credit card, bank account. Only in official PDF
Deposit receipt. If you used a bank account, they will ask you for several months' worth of bank statements, without omitting anything, directly issued by the bank. Everything in pdf generated by the bank. If you used a virtual wallet, such as Neteller or Skrill, they will ask you for a lot of history, they will want to see all the transactions you have already made, who you sent money to, who you received it from. If you used cryptocurrency, they will do a lot more bureaucracy too
Basically these 5 steps above. This last one is the one that will delay the situation the most, taking days, weeks, months, until they accept it. They will look for something to justify blocking you or stealing your money. Even without finding anything wrong, as is my case, it may be delayed. I've been waiting for 20 days and being ignored, no email has been answered and chatting is useless, it's just responses from people with no access to anything in the company and giving standard ready-made messages
3 dage for dem er 3 måneder, det skete i mit tilfælde, takket være casinoguruen har de betalt mig. Det værste ved alt dette er, at dem, der administrerer Rabona, har mere end 20 kasinoer, og de gør det samme i dem alle. Hvis du åbner en online chat, svarer den samme agent dig i et eller andet casino, hvis de fjerner dine kampagner i et kasino, har de allerede fjernet dine kampagner i dem alle, selvom du aldrig har spillet i nogle af dem, i chats, de giver ikke forklaringer og kun undvigende svar, og nogle gange har det, de svarer, intet at gøre med, hvad du spørger, og de fortæller dig, at du skal sende dem en e-mail for flere spørgsmål, og de svarer aldrig på e-mailen, disse svindlere burde være bag tremmer med en livstidsdom hvis ikke værre
True friend. Do you have a list of their sister sites?
Jeg venter på, at den ankommer eller bliver bedt om.
At spørge om hvilke ting, hvilke dokumenter præcist?
Hvis du leverer dem som anmodet, bliver du så betalt i sidste ende?
@casinoguru Jeg har brug for hjælp og information.
Hello. What kind of information do you need, if I may ask?
I have seen your complaint where Nick explained the current situation: they need to wait 14 full days before intervening, so until then, please keep us informed about any updates regarding your withdrawal. We'll wait for your reply.
Hvad skal man gøre, hvis de fortæller dig i Rabona, at betalingen er blevet forsinket af økonomiafdelingen på grund af det store antal anmodninger?
Be a little patient, and hopefully you will get a solution soon.
Hello, @Romi, friend. My account is verified there, 100¨%, fully verified
But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.
I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support
Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.
I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account
Jeg annullerede hævningen på 470, og jeg tjente 1.700 € med det, nu skal jeg hæve 500 ad gangen og med hvor lang tid disse mennesker fra økonomiafdelingen tager, jeg beder bare til, at de kommer, selvom det er sent, men de ankommer.
Jeg anmodede chatten om at bekræfte min konto og fik at vide, at min konto på nuværende tidspunkt ikke kræver bekræftelse.
Så jeg venter stadig på mine penge.
Det er også rigtigt, at jeg bekræftede, at udbetalinger afventer i mere end 3 hverdage, endda mere end 5, hvilket er svært at forstå, og de undskylder sig kun med den store mængde af anmodninger, hvilket er uforklarligt, fordi alt burde være automatisk og øjeblikkelig, ligesom i andre væddemålshuse. Jeg ved ikke, hvad de vil have.
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