11 måneder siden
Check this out guys! Check what the lovely Victoria had to say in response to my complaint on here -
https://casino.guru/richprize-casino-player-s-account-closed--winnings
RichPrize Casino – generel debat (side 9)
11 måneder siden
Also I’d like to politely ask why is the rating so high for RichPrize?
6 negative reviews and a total of 15 unsolved and open complaints?
Plus for the record in every dodgy casino I’ve played on for 15 years there has been a "vip manager" named Victoria or Wiktoria. I predict it is multiple criminals using this same name across a huge network of dodgy casinos.
11 måneder siden
Dear Thomas,
I am writing to acknowledge the concerns you raised regarding the withholding of your winnings at RichPrize.
First and foremost, I would like to extend our sincerest apologies for any inconvenience or
frustration you may have experienced. It is our priority to ensure that our players have a clear understanding of our policies and feel valued within our gaming community.
The issue you have raised pertains to T&C Clause 5.19, which states:
'The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may
be credited to You; however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law.'
Our Terms and Conditions are crafted with the utmost care to establish a fair and transparent relationship with our players while adhering to legal requirements. The mentioned clause empowers us to protect the integrity of our platform and ensure compliance with the law.
To address your concerns, our team has reviewed the specific circumstances leading to the
withholding of your winnings, and we found that it was a necessary measure, justified within the boundaries of the law and our policies.
We understand that this may be disappointing, but we assure you that these actions were taken with the best interests of all our players in mind.
We would like to inform you that all deposits made during the time when your account was open have been successfully refunded in accordance with our refund policy. Your account has now been closed, and no further payments will be issued.
This represents our final viewpoint on the matter. While we understand that this situation may not have met your expectations, we genuinely wish you the best in your future. We value your time with us and sincerely hope that you continue to enjoy your online gaming experiences, wherever they may take you.
Sincerely, Victoria
11 måneder siden
I read your complaint and I see what the casino replied. We'll see how our team handles this and how it all turns out in the end.
As for the casino rating itself, you can see the process of what casinos we give a rating to here: https://casino.guru/our-casino-reviews
Regarding the user reviews themselves, I think they reflect the experience of the players. Some had worse and some had better. Actually, regarding complaints I found only one unresolved.
Anyway, I don't want to make any judgments yet, so it's best to wait.
1
11 måneder siden
I’ve had all the deposits back - but I’m not getting the £1189.97 missing winnings and my account remains closed. They know I won this fair and square. Absolute disgrace of a casino and definitely over rated here.
11 måneder siden
At least something was achieved. I think it is too early for the final judgment, though. The complaint is still open; hence, we shall see what comes next.
I read the casino's explanation, and honestly, I could not find the specific reason for voiding your winnings.
Have you been told any reason whatsoever?
Well, Nick has 4 days to browse, so for now, I'll wait for the next step.
11 måneder siden
No reason nope
11 måneder siden
I've been trying for two weeks to collect my winnings. It took a week a little over to get account verified. Now it's taken a week so far to redeem...I'm still waiting. I had to send in all my documents again which makes the 3-4th time. The latest email said they were verifying my documents to redeem. That was three days ago I'm trying to be patient considering the sweep coin mode has been down for maintenance for around 9 days now and it's a new casino. if I get the 200 I'll be surprised at this point but you never know.
11 måneder siden
I've been trying for two weeks to collect my winnings. It took a week a little over to get account verified. Now it's taken a week so far to redeem...I'm still waiting. I had to send in all my documents again which makes the 3-4th time. The latest email said they were verifying my documents to redeem. That was three days ago I'm trying to be patient considering the sweep coin mode has been down for maintenance for around 9 days now and it's a new casino. if I get the 200 I'll be surprised at this point but you never know.
11 måneder siden
Hi, if you have been trying to withdraw your money for 2 weeks, I would recommend you to file a complaint on this link: https://casino.guru/complaints/all
Of course, if you feel like you want to wait a while and be patient, you don't have to do it right away.
As far as verification is concerned, I'm glad you managed to go through it successfully. We will see what happens next.
If you have anything new, let us know.
11 måneder siden
Update to my previous post. I got my payment which I remained optimistic considering the SC mode is down for maintenance. I honestly thought it would take longer so I'm really happy with the Real Prize casino thus far. I'll be happier when they are up and running again!😀
1
11 måneder siden
Hey! Great news, I'd say.
I also appreciate you mentioned the maintenance, some players might be a little scared without this notice, I imagine. 🙂
Since positive feedback is so rare these days, how about "rewarding" the casino with an honest user review?
If you are interested, mind this link 😉: https://casino.guru/user-reviews
Did you know you could do that?
11 måneder siden
Can her comment and review be any more fake? You would have to be trapped inside stevie wonders body if you think it isn’t. This person along with the others has only just joined casino guru and only left the comment for rich prize. Nothing else. You have to consider fake reviews from casino staff because I can see it from a mile off. Surely you can see it too?! Casino guru is run off fake reviews does that not bother you???
11 måneder siden
Fake review you must be mad if you think otherwise. Only just joined to leave one review for richprize and that’s it
11 måneder siden
As far as user reviews are concerned, we watch them every day and if there is any clearly fake one it is rejected. If what the player wrote was written by the casino stuff it would certainly be mentioned here, because I don't think it's right for someone to create fake user reviews and even communication on the forum. A lot of players come here the day they write something and the next day their case is solved. You don't have to have an account here for a year to be credible. I understand that since you didn't have a good experience, you're angry, but if you went through this whole thread, you'd see that there are other players who had a problem and it was eventually solved.
Anyway, let's try to keep focusing on your complaint and not create something that isn't there unnecessarily. I think that will be best.
11 måneder siden
No worries. Yes correct still angry. Wasn’t that too long ago that I’d had £6,650 confiscated from me from another dodgy casino also. So trauma is my middle name this year. I did submit a complaint at the time. Lots of time spent being upset this year. Don’t worry I will keep it civilised.
11 måneder siden
Jeg tror, der ikke er nogen chance for at få pengene tilbage, casinoet skrev tydeligt, at det konfiskerer gevinsterne, fordi det ifølge dem selvfølgelig har ret til at gøre det.
Derudover har casinoet ikke en licens, så det at de udbetaler gevinster er kun deres gode vilje
Hvilket casino snød dig for £6.650?
Automatisk oversættelse:
11 måneder siden
No worries. Yes correct still angry. Wasn’t that too long ago that I’d had £6,650 confiscated from me from another dodgy casino also. So trauma is my middle name this year. I did submit a complaint at the time. Lots of time spent being upset this year. Don’t worry I will keep it civilised.
11 måneder siden
I'm glad we can get along and talk like normal people. I sympathize with you and I completely understand you, because similar negative experiences obviously leave a mark on a person.
I firmly believe that your case will be resolved and will turn out well in the end. My fingers are crossed for you. 🤞🤞
11 måneder siden
Jeg tror, der ikke er nogen chance for at få pengene tilbage, casinoet skrev tydeligt, at det konfiskerer gevinsterne, fordi det ifølge dem selvfølgelig har ret til at gøre det.
Derudover har casinoet ikke en licens, så det at de udbetaler gevinster er kun deres gode vilje
Hvilket casino snød dig for £6.650?
Automatisk oversættelse:
11 måneder siden
If you use the "reply" button the player will be notified of your reply. Try using it next time and you may shorten the time you wait for a reply. Just a little tip.
