Kære Marco399890,
Vi beklager enhver frustration, du har oplevet med vores tilbagetrækningsproces. Vi forstår, at verifikationskravene og anmodninger om dokumentation nogle gange kan virke overdrevne. Tillad os dog at give en kontekst for at afklare situationen.
Som et reguleret online casino er vi forpligtet til at overholde strenge politikker og procedurer for anti-hvidvaskning af penge (AML). Disse foranstaltninger er på plads for at sikre sikkerheden og integriteten af vores platform og for at forhindre eventuelle svigagtige aktiviteter. Den krævede dokumentation, såsom bevis for adresse og andre væsentlige oplysninger, er standard industripraksis påbudt af regulerende myndigheder.
Da vi gennemgik din konto, fandt vi ud af, at der var visse standarddokumenter, der ikke blev leveret. Vi forstår, at dette kan have forårsaget frustration, og det beklager vi oprigtigt. For at strømline processen og sikre klarhed sender vores økonomiteam forskellige e-mails med tilføjede detaljer og understregede oplysninger for at fremhæve de områder, der kræver din opmærksomhed.
Vi tager din feedback seriøst, og vi er forpligtet til at forbedre vores kommunikation og processer for at give en mere jævn oplevelse for alle vores brugere. Vi opfordrer dig til at besvare e-mails sendt af vores økonomiteam med den ønskede dokumentation og information. Vær sikker på, når bekræftelsesprocessen er afsluttet, vil du være i stand til at hæve dine penge uden yderligere hindring.
Hvis du har yderligere spørgsmål eller bekymringer, så tøv ikke med at kontakte vores kundesupportteam. Vi værdsætter din protektion og sigter efter at løse dine bekymringer omgående.
Tak for din forståelse og samarbejde.
Med venlig hilsen,
Rolling Slots Support Team.
Dear Marco399890,
We apologize for any frustration you've experienced with our withdrawal process. We understand that the verification requirements and requests for documentation can sometimes seem excessive. However, please allow us to provide some context to clarify the situation.
As a regulated online casino, we are obligated to adhere to strict Anti-Money Laundering (AML) policies and procedures. These measures are in place to ensure the security and integrity of our platform and to prevent any potential fraudulent activities. The requested documentation, such as proof of address and other essential information, are standard industry practices mandated by regulatory authorities.
Upon reviewing your account, we found that there were certain standard documents that were not provided. We understand that this might have caused frustration, and for that, we sincerely apologize. To streamline the process and ensure clarity, our finance team sends different emails with added details and underlined information to highlight the areas that require your attention.
We take your feedback seriously, and we are committed to improving our communication and processes to provide a smoother experience for all our users. We encourage you to reply to the emails sent by our finance team with the requested documentation and information. Rest assured, once the verification process is complete, you will be able to withdraw your funds without any further hindrance.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We value your patronage and aim to address your concerns promptly.
Thank you for your understanding and cooperation.
Best regards,
Rolling Slots Support Team.
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