Royspins Casino – generel debat (side 5)

Den 27. februar indsatte jeg 91 euro med Mastercard på Royspins Casino, og pengene er ikke blevet krediteret før i dag. For et par dage siden modtog jeg en besked om, at transaktionen ikke kunne lokaliseres, og transaktionen var tabt. Selvom min bank informerede mig om, at pengene blev accepteret den 29. februar, og jeg modtog det skriftligt og videresendte det til Royspins.

Jeg finder ikke dette casino hæderligt eller troværdigt!!!

Min klage har været hos Casino Guru i en uge, og der er ikke sket noget.

Sorry to hear about your situation. I can see in your complaint, that our team is already working on it, and unfortunately they are not able to do much, as they have their hands tied. I hope the casino will be able to solve this issue, in order to keep their safety index high. Please keep us informed about any updates from the casinos side. I will keep my fingers crossed, and you will get your money back as soon as possible.🤞

Withdraw 2 lots of money into my litecoin account first one being $300, money was processed but still hasn’t hit my crypto wallet, second lot was $1400 through same withdraw and still hasn’t hit my crypto wallet yet either, customer support have told me the financial team are looking into it with no further update for hours.

Hello,

Does not sound convenient. Any recent progress, maybe?

Any chance to check at least the wallets IDs? However, I imagine the casino should provide the opportunity to do so.

Anyway, I'd say we need to give them some time, without an official explanation, it's hard to guess what comes next.

Keep us posted, please!

Thanks you

Hi, what specifically are you thanking for? Gambling at this casino? Do you like it here? 😉

Help me for the service

😄😃

What specifically do you need help with. What service? Could you describe it more? 🙂

I was initially excited to try this casino because of the fast verification process and a great selection of games. However, things took a turn when I requested a withdrawal, and the security team canceled it without any clear explanation. After that, I asked for my account to be permanently closed due to gambling problems, but instead of receiving proper support, I was given a vague response saying that "this is under investigation by the relevant department."

It’s disappointing, to say the least. How can they have such a high score here when their gambling settings are clearly lacking, and they don’t seem to take gambling problems seriously? I’m left feeling frustrated and with no clear resolution.

Should i Open a complaint? They own me 800$

PS:

Account fully verified, no bonus redeemed, played with real cash all the time.

In such cases, I have also encountered that your account will not be closed until the withdrawal is resolved. I would definitely try to find out why this happened first and if they don't give you an answer, then I would go ahead and file a complaint. Maybe the fact that there was an investigation going on was directly related to the withdrawal and not to the fact that you wanted to close the account. 

But if you don't know how to proceed, you can certainly use our services.

I got one email from security asking me for a bank account for a deposit. i have provided them that, since no reply, I'm waiting the 5 days it should take the wire transfer to arrive to my bank account. after that time is going to be a complaint as is the reasonable thing to do , right?

Sure. We're here for you. Just don't forget that our complaint team needs to wait 14 full days before they can intervene.

Keep us updated, please.

Thanks. I got one email this morning from them. The funds are on the way, should arrive in the next 4 to 5 business days.

Hi.

Another complicated withdrawal, I see. Well, hoping for the best and quick solution. 4 to 5 days sounds definitely better than nothing. Could be quicker though...

Hej,

Jeg registrerede mig hos kasinoet fredag ​​den 21. marts 2025 og blev bekræftet. Med lidt held kunne jeg vinde €4.000 og hæve det i fire €1.000-betalinger. Min betalingsmetode blev fuldt bekræftet. Alle hævninger blev foretaget på mit kreditkort. Disse blev også bekræftet af kasinoet inden for kort tid. Beløbene er dog ikke nået frem. I live chat fortæller de mig, at de vil vende tilbage til mig, men det sker aldrig. Kasinoet annoncerer for udbetalinger inden for få minutter. Men hvorfor holdes mine penge tilbage? Live support og e-mail support kan ikke give mig nogen information og bliver ved med at udsætte mig, indtil nogen kontakter mig. Men det er der ingen, der gør.

Jeg spillede uden bonus og kun online blackjack hos Evolution.

Jeg har en dårlig følelse!

Hjælp mig venligst.

Hej,

Jeg registrerede mig hos kasinoet fredag ​​den 21. marts 2025 og blev bekræftet. Med lidt held kunne jeg vinde €4.000 og hæve det i fire €1.000-betalinger. Min betalingsmetode blev fuldt bekræftet. Alle hævninger blev foretaget på mit kreditkort. Disse blev også bekræftet af kasinoet inden for kort tid. Beløbene er dog ikke nået frem. I live chat fortæller de mig, at de vil vende tilbage til mig, men det sker aldrig. Kasinoet annoncerer for udbetalinger inden for få minutter. Men hvorfor holdes mine penge tilbage? Live support og e-mail support kan ikke give mig nogen information og bliver ved med at udsætte mig, indtil nogen kontakter mig. Men det er der ingen, der gør.

Jeg spillede uden bonus og kun online blackjack hos Evolution.

Jeg har en dårlig følelse!

Hjælp mig venligst. Er der nogen der har erfaring med dette casino?

Hello,

just recently I was in touch with another player who says that by being a VIP player, all channels to get in touch are solely limited to the VIP manager, who is always away. I hope you are not in a similar situation.

In my opinion, you should try to calm down; however, it has been just a few days so if I may be honest, I think it is too early to stress out. All were, in fact, initiated on Friday and Saturday.

Hej, tak for dit svar. Jeg spekulerer bare på, hvad der skal tjekkes. Ellers gik udbetalingerne altid igennem med det samme. Jeg holder dig opdateret...

Maybe they need to check your game play. It surely would be better if they informed you about it, of course.

We will wait for another information from you here.