1 år siden
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Scatters Casino – generel debat
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1 år siden
I send an valid and correct claim to Scatters casino first week of May and despite I pushed them every week during four month, they simply ignore it and obviously decided to handle clients claim by not act or answer.
I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C due to they changed them after they received my claim, but also there just totally silence.
Even the worst blacklisted scam casino´s normally answer anyway, while Scatters casino just simply don´t care.
Background on my claim is that I having a problematic playing addiction as I went into after my divorce six years ago.
It all ended up so badly that I was hospitalized for my addiction under three month during 2018.
I started at that time to use the Swedish playing tool game break which locked myself for all gaming at all casinos whom have license in Sweden, and by law can approach players in this market.
According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player.
It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players.
To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.
1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses
and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.
2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.
3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives.
- T&C (contracts) shall not obliging the consumer to fulfil all his obligations where the seller or supplier doesn’t.
- It must take the necessary measures to ensure that the consumer does not lose his protection.
- Member States shall lay down that unfair terms used in a contract concluded with a consumer by a seller or supplier shall, as provided for under their national law, not be binding for consumer.
- The fine for breaking these terms must be set to 4% of the company´s turnover, but minimum euro 2 million.
4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.
5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction.
One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.
Then they suddenly asked for huge many additional document despite I was verified already.
But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later.
In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue.
All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to theirs T&C.
6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process.
They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well.
7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters
during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.
Jan Kristiansson
1 år siden
Hvad gør du, når Scatters casino ikke svarer mig eller forummets personale i fire måneder på et gyldigt krav på SEK 705.000?
De sender heller ikke mine anmodede gennemførte transaktioner eller kopi af deres tidligere vilkår og betingelser, som jeg ønsker, da de ændrede deres T&C efter mit krav.
Bare total tavshed, ikke et svar, og MGA svarer heller ikke på e-mails.
Automatisk oversættelse:
1 år siden
Hello.
Sorry for your trouble!
I presume you won't get any direct answer here on the forum from the casino either. Thus, a complaint seems to be a thing to do.
Are you going to submit one?
1 år siden
Yes I have done that but https://scatters.com
was not listed on casino guru so I selected the complaint under Rant casino which belongs to same owner. I.e Gammix Ltd.
Redigeret af
Radka 1 år siden
Årsag:
CG link added
1 år siden
Hello, it is listed, I'd say. Looks the same as the link you posted many times before.
Check out the thread's name or use this direct link:
https://casino.guru/scatters-casino-review
Can you access the review, please?
1 år siden
Hvad skal jeg gøre, når Scatters casino/Gammix Ltd ikke svarer mig eller forumpersonalet på mit gyldige krav på €59.000?
De sender heller ikke mine anmodede gennemførte transaktioner eller kopier af deres tidligere vilkår og betingelser, som jeg ønsker, fordi de ændrede deres vilkår efter mit krav.
Bare fuldstændig tavshed, ikke et eneste svar.
Forresten, hvad er MGA godt for, de reagerer heller ikke, når jeg rapporterer dette casino, der simpelthen ignorerer kundekrav.
Automatisk oversættelse:
1 år siden
Hello again!
I already mentioned the complaint feature, as I can see, you have tried that before, thus I suggest you submit one regarding this situation.
Can you do that? Use this link: https://casino.guru/complaints/create
This is definitely a wise step to take. Let me know if you need assistance regarding the complaint, and make sure to update us.
1 år siden
I can’t find that link- page anyway and Scatters casino is not on your list when I do an claim- report. Maybe it’s like that because I am entering from Sweden and Sweden is a restricted country for them?
1 år siden
Hello. I checked that before - players from Sweden should be allowed. See this:
https://casino.guru/scatters-casino-review#tab=js-tab-reputation
https://casino.guru/complaints/create
Can you create the complaint?
It should work given if you do not see the casino listed, just the option "I do not know the casino" and insert the link into the body of the complaint, please.
I'll wait for your update 🤔
1 år siden
Thanks a million for your help and feedback.
But maybe it’s no meaning for the time being because I also informed Casinomeister about it, and they got reply from the casino today that my case is under legal investigation, which takes time as well as are the reason that no one are allowed to answer me. Let’s see if this is correct information or not, even if I am a bit skeptic after my experience with Scatters. / Jan K
1 år siden
Hey there! Happy to help ✨
I see! Well, in this case, I wish you a fair yet quick ending!
Could you perhaps give us a basic picture of the dispute? What is it about? Share more only if you don't mind. 🙏
1 år siden
Yes I can of course share it with you.
I send my claim to Scatters first week of May and despite I pushed them every week during four month, they simply ignore it and obviously decided to handle clients claim by not act or answer.
I have also asked them many times to send me my made transactions as well as copy of theirs previous T&C due to they changed them after they received my claim, but also there just totally silence.
The issue is that I having a problematic playing addiction as I went into after my divorce six years ago.
It all ended up so badly that I was hospitalized for my addiction under three month during 2018.
I started at that time to use the Swedish playing tool game break which locked myself for all gaming at all
casinos whom have license in Sweden, and by law can approach players in this market.
According to the Swedish law from January 2019, only casino whom have license in Sweden have legal right to act here and to approach Swedish player.
It is stated clearly that a casino without Swedish license are making an criminal action if they in any way do marketing or process Swedish players.
To offer bonuses or campaigns except the first welcome- bonus is also strictly forbidden, even for a casino with license.
1: Scatters VIP staff did without Swedish license during 2020/2021 active and deliberately processed me on weekly basis with running campaigns, bonuses
and cashbacks encourage me to play, despite they very well know it´s against the Swedish law. I have whole binder of material that proofs this.
2. CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to
protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.
3. Scatters T&C (contract) will be classified as unfair according to EU Directive 93/13 of 5 April 19, and a company’s T&C doesn’t go above country laws and EU directives.
T&C (contracts) shall not obliging the consumer to fulfil all his obligations where the seller or supplier doesn’t.
4. It is also stated according to Chapter 19, second paragraph of the Swedish Gaming Act: "there is an obligation not to provide Payment Solutions to
casino whom lack a Swedish license". I have thereby asked Scatters repeatedly for my made transactions, but they refuse to answer that as well.
5. It was on top of all this also quite obvious for Scatters that I had a heavy playing addiction.
One example was when I had an balance of euro 75.000 and wanted to make an withdrawal in August 31 -2020.
Then they suddenly asked for huge many additional document despite I was verified already.
But when I sent all that asked additional docs as they wanted, my withdrawals was still not processed 5 days later.
In the end I played it all back of course as they waited for, and after that they gave me a lot of big free bonus money and encourage me heavily to continue.
All this correspondence is saved of course. They on the other hand never asked for such extra documents during my huge deposits, as they must according to the T&C.
6. There where two other casinos involved in my claim process for same issue and both of them chose an settlement instead of a process.
They of course understood that they had broken the law, while Scatters decided to not even answer. Scatters have got proof on these settlements as well.
7. My damage is so much more than just money, but I choose to legally only demand reimbursement for my net loss euro 59.180 as I made with Scatters
during 2020/2021 when theirs loyal team against the Swedish law and EU directives, processed me more or less every day by phone and mail.
1 år siden
Oh,.. this is a sad story, and I'm sorry for all you have been through! I believe you are a strong person capable of overcoming such a horrible experience.
I appreciate your honesty and the complexity of all the legal aspects you included in the post. Well put.
Hopefully, justice will be served though, I imagine there is still quite a long run before you.
What do you expect shortly? Or better say - any expectations given by a lawyer, perhaps?
1 år siden
Thanks a lot for your kind words and understanding. I just hope for some justice and to get main- part back of the losses from that casino to pay some of my debts with, which was one of the consequences from theirs un- legal and bad behavior against me/ Jan K
1 år siden
I see...
All I can say for now is that I wish you a fair yet quick solution. Keep fighting, but if I may be so bold, try to find a little moment of happiness and joy because this path you are on must be hardly demanding! Don't let yourself get consumed in the process. Be strong, even the worst episodes in our lives must end eventually. 🤞💚
1 år siden
Jeg har fået det samme gentagne svar i 6 måneder nu, dvs. min klage ligger på den pågældende afdelings skrivebord, og support giver stadig det samme svar.
Men jeg har også for nylig rapporteret det til KGC, da Scatters casino ændrede deres licens fra Gammix Ltd/MGA til Starscream Ltd/KGC i slutningen af juli.
KGC svarede mig så for to uger siden, at Starscream Ltd afviser og dermed afslutter mit krav mod dem, baseret på Scatters misligholdelse, da licensen var under Gammix Ltd - MGA.
Scatters support, som nu er under Starscream Ltd, fortsætter stadig med de samme løgne som tidligere, altså at den ligger på skrivebordet hos en relevant afdeling.
De vidste, at min påstand var korrekt og brugte derfor denne elendige løgn til at vente på Scatters licensoverførsel, og forsøgte dermed at undgå mit krav.
Jeg har spurgt Scatter support om det er KGC eller dem der lyver for mig, men har heller aldrig fået svar eller forklaring på det.
Kravet, som er på 59.180 euro, er et bekræftet krav, da jeg modtog erstatning fra to andre kasinoer i samme sag.
Jeg håber virkelig, at scatters.com ikke slipper uden konsekvenser ved bare helt at undlade at svare. Jeg har fået hjælp fra et casinoforum, men heller ingen svar fra Scatters til dem.
Automatisk oversættelse:
1 år siden
Hi, I've moved your post under the casino you're writing about. I see that you shared your experience with us some time ago and it still hasn't been resolved.
As for the fact that you filed a complaint with the licensing authority, I understand that it was rejected because they moved under a different license ? I would just like to check that so I don't misunderstand something.
However, you are going through a very complicated and difficult process and I would like to give you credit, because not everybody would be able to do that.
If you have any new information, could you please let us know? Be strong.
1 år siden
Thanks a million for taking your time.
Yes it have been a heavy struggle during an half years time now and I am quite sure that Gammix Ltd just waited it out until they changed license. I however wonder if they sold Scatters to Starscream or if it’s some kind of co- operation, or maybe still same company but just another name.
They have however decided to not do anything or even answer me now.
I really hope they get blacklisted before they play such lousy game out of rules with someone else.
kind regards/ Jan Kristianssson
1 år siden
I have by the way issued a claim on it here but it was not accepted due to the time frame since the breach was done.
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