Sirwin Casino – generel debat (side 2)

Initially they wanted to rotate one time. When I managed to complete it and order the withdrawal, I received another message that the turnover should be ten times higher.

Jeg modtog ingen bonusser. lavede et indskud og hævede. Indtil nu har kasinoet aldrig trukket mig tilbage. alt var fint.

deres regler angiver ikke, hvad omsætningen fra depositum skal være. Ifølge statistikker er standardomsætningen x1, i sjældne tilfælde x3.

men deres støtte i Joy-operatøren hævder, at denne nye regel dukkede op den 1. juni 2024

Jeg spurgte ham, hvorfor skulle jeg lide? min konto blev oprettet for 2 uger siden. dette er ikke fair, da der ikke engang var nogen meddelelse om, at væddemålsbetingelserne ændrede sig. Desuden var min sidste indbetaling den 30/05/2024, og derfor burde jeg ikke have været underlagt den nye regel. men de er ligeglade!!

Jeg har allerede indgivet en klage og beskrevet alt i detaljer + vedhæftet klagen en korrespondance med live chat, hvor alle mine ord er bekræftet!!

Jeg har en opdatering...

DE TAGEDE MINE PENGE...YAY....

Jeg har lige oprettet en udbetalingsanmodning, og pengene ankom i min pung. spørgsmålet er afgjort!

Dear gugesof,

Thank you for your feedback. We take all player comments seriously and aim to provide a transparent and fair gaming environment for everyone. We would like to clarify the situation regarding your account and the actions taken by our Risk Management team.

Our records indicate that:

  Risk Assessment: Our Risk Management team identified certain activities on your account that were flagged as risky. Specifically, although the BetConstruct Betting provider was unavailable, you managed to place bets by using the search bar. This activity raised concerns about potential rule violations.

  Wagering Requirements: Based on our site's rules, a conversion was requested. Even though the initial wagering requirements were completed, additional measures were taken due to the nature of the activities observed. Despite these concerns, your withdrawal was processed and sent.

  Activity Analysis: Our analysis showed that after placing bets, you started playing 1:2 and 1:3 games, attempting to double the funds, which further indicated risky behaviour.

  Fraud Prevention Measures: In cases where fraudulent or risky activities are detected, our policy allows for imposing additional wagering requirements. Specifically, a 10x wagering requirement for sportsbook and 1x for slots can be applied. We also reserve the right to request KYC verification after such requirements are met to ensure compliance and account security.

  Account Handling: Despite the identified risks, we did not close your account or remove your balance. Instead, you were asked to complete the wagering requirements. Although these requirements were not fully met, we proceeded with your withdrawal in good faith.

  Multiple IP Addresses: Our investigation also revealed the use of multiple IP addresses, which is a common indicator of account sharing or other non-compliant activities.

In light of these findings, our actions were in accordance with our terms and policies to protect the integrity of our gaming environment. If you have any further questions or need additional clarification, please do not hesitate to contact our support team directly at support@sirwin.com.

Best regards,

The Sirwin Team

Hi, I have the same situation like others - they asked me about wagering my deposits 10x on multibets with min. odd 3,00.

I created an account 14.05.2024 - I played a lot of bets during that 1,5 months. I made 7 deposits (all toghether 3401 USD) and I made a one withraw (2101 USD) and my current balance is 876 USD - which means I lost 424 USD.

My last deposit was on 29.05.2024 (526 USD) - then I played 3 bets - 526 USD, 1 USD and 50 USD (stakes)

my login is "flaminguk88" - is there anybody who will help me about withdraw my current balance? The rules (10x wagering are incredibly unfair)

I don't want to make a complain about them but I'm afraid It'll be necessary

Is this also related to sports betting, please? I can see some other players writing about similar issues here. And also, we have an active casino representative in this thread, so hopefully your situation will get solved soon.🤞

Yay, that is really great. I can also see the casino representative explaining the whole situation here. That is really helpful to others as well.👌

Unfortunately, I have to tell you that even if you make a complaint, it will be rejected due to sports betting. We do not have any branches dealing with it yet.🤷‍♀️

I can see that the casino representative is pretty active here,, though, so hopefully your case will get the attention as well.

Please let us know about any news regarding this.

Hej Casino Guru Team,

Desværre har du givet helt forkerte værdier for det maksimale udbetalingsbeløb. Udbetalingerne har faste maksimumgrænser (mellem €2.000 og €3.500). Så det er helt anderledes end 40x indbetalingen i din oversigt. Dette er fundamentalt vigtigt for mange spil, for eksempel vil jeg ikke indbetale af denne grund.

Edit: det er endnu værre, den maksimale udbetaling for den normale velkomstbonus er €1.500! Det er virkelig slemt og bør ændres omgående.

Med venlig hilsen

May I ask which bonus you are referring to, exactly, please?

If you have any information that needs to be correct in our review of the casino, please use the link at the bottom of each review:

og at der var sportsvæddemål. Dette er inde i dette casino. De har en sportsvæddemålssektion, så dette er casinoets ansvar. Og vi taler om at diskutere dette casino, ikke væddemål i dette casino.

Hvorfor det? Sportsvæddemål blev placeret i dette casino. Dette er kasinoets ansvar. Det vil sige, at du vil sige, at flyveren ikke er i dine filialer eller virtuelle spil. Diskussionen handler om casinoet som helhed, og ikke om bookmakeren i casinoet. Du bør forholde dig til casinoadministrationen og ikke med udbyderne inde i casinoet!

It is indeed inside the casino, but we do not deal with the sports betting side. We do not have any branches here at Casino Guru.🤷‍♀️

You need to understand that we specialize only in casino games, not sports. Even though it is inside the casino, it is out of our sector, as I could say.

Hvorfor offentliggør de ikke min anmeldelse af dette casino?

De holder frækt på penge!!!

Jeg spiller efter dine regler, og du hæver ikke penge. Jeg brugte mit indskud tre gange, selvom reglerne siger, at én gang er nok. Og du arrangerede checks, det mest interessante er at checken var for modsatte indsatser, den varede i 3 uger, men faktisk ville du bare ikke betale!!

Sometimes you have to persevere because if the complaint is open, the user review is then dealt with according to the result. However, I approved yours because, in my opinion, waiting 3 weeks for the money is enough. Especially if you get the same thing every couple of days and that means there is some kind of check.

I'm sorry that it was like this, but I'm glad that you got the money in the end.

Jeg kan ikke trække min tilbagetrækning tilbage. Jeg lavede en indbetaling, spillede slots i hurtige spil, begyndte derefter at hæve, halvdelen af det, jeg anmodede om, blev hurtigt hævet, næste dag anmodede jeg om mere, og jeg modtog en besked fra kasinoet: Din konto er under gennemgang på grund af mistanke om at modsætte mig væddemål. Efter gennemgangen af vores udbyder, vil du blive kontaktet og informeret via e-mail eller din foretrukne kontaktmetode. Fortæl mig, kære casino, hvordan kan du satse på modsatte udfald i slots eller hurtige spil????? Er der nogen der har været ude for dette??

Hello,

I must say it is rather strange that the casino paid a portion and then started investigating irregularities in your play style. Aside from slots, have you also played anything else, please? I also find it hard to imagine someone being able to place opposite bets on slots.

Just for you to know, it's highly unlikely from someone from the casino will answer here on the forum. We are not the casino either.

Well, since this whole situation feels weird, I would say submitting a complaint might be a good call. Are you familiar with this feature?

https://casinoguru-en.com/complaint-resolution-instructions 👈

Let me know what you think about the idea, please.

Jeg spillede kun slots og hurtige spil. Det er det, jeg siger, kasinoet opfører sig meget mærkeligt. De kom med en begrundelse om modsatte indsatser. Jeg vil skrive en klage nu. Jeg vedhæfter alle skærmbillederne!

In my opinion, this is a good decision. For now, focus on providing all related communications and details to Veronika, please. Apparently, she's waiting for your update. Please use this green link 👈 to update the complaint.

It's important for her to understand the relevance, especially under such weird circumstances. I know we are a bit ahead on the subject here on the forum, so inform her too.

Perpahs, you may help me recognize what "fast games" are supposed to be. Any chance these are crash games or aviator games?