Svenplay Casino – generel debat (side 5)

Til Geissel, dette spørgsmål

Moro, der gik omkring tre uger.

Ja, jeg er ved at starte den samme spøg, jeg har sendt dokumenterne nu, adresse

og bankoplysninger blev ikke accepteret. Skal vi true med klager, eller er det bedre at ryste og spørge hver dag, hvorfor dokumenterne ikke accepteres

Hello,

if you feel like you need help, kindly mind the possibility of submitting a complaint.

You can find some useful info right here. If you find the complaint worth a try, submit one by clicking/tapping this link.

The casino's reputation is very bad, so I hope we will be able to solve the issue.

Hi!

I have played few months with svenplay and now there is 4k eur money that i have tried to withdraw for a month. I completed the kyv process and they have asked for 3 extra documents that i have sent and they have accepted. I tried to withdraw once again and i got an email saying that they just took 2,5k from my account because i have breached some of their bonus terms or other rules. Yes, i have taken their deposit bonus about 5-7 times and rolled them over as said in the rules. I asked them to give a explanation why this happened before making complaint to MGA.

Any experience with this kind of shit? I know they can decide the rules when playing with bonus money, but i did rollover for every bonus as rules said and now they just came up and accuse me of breaking the rules.

Has the casinoguru been able to help with svenplay? Or do i contact MGA straight away?

Hello,

the rollover is just a single rule applied to bonuses, maybe you violated another rule. Sadly, I guess you are not well aware of the details, are you?

Sadly, the casino's score is so low now 🙁

Has the casino explained which rule you breached? I checked the complaint, hence I'd say no explicit explanation was made. You can always try the licensing authority as the last option because it is usually a long run if you ever receive a response.

Hej,

Jeg har altid læst bonussernes egne betingelser og fulgt dem. Dette næste er fra afsnittet bonusregler:

a) "Svigagtig praksis" betyder enhver svigagtig aktivitet, som du eller en person, der handler på dine vegne eller i hemmeligt samarbejde med dig, er involveret i, og omfatter uden begrænsning:

svigagtige tilbageførsler og rake-back aktivitet;

brugen af et stjålet, klonet eller på anden måde uautoriseret kredit- eller betalingskort som en kilde til midler af dig eller enhver anden person, der deltager i det samme spil som dig til enhver tid;

samarbejde med andre for at opnå en uretfærdig fordel (herunder gennem bonusordninger eller lignende incitamenter, vi tilbyder);

ethvert forsøg på at registrere falske eller vildledende kontooplysninger;

enhver faktisk eller forsøgt handling fra dig, som vi med rimelighed mener er ulovlig i enhver gældende jurisdiktion, udført i god tro eller har til formål at bedrage os og/eller omgå enhver kontraktlig eller juridisk begrænsning, uanset om en sådan handling eller forsøg faktisk forårsager os skade eller ej;

b) "Urimelig fordel" omfatter uden begrænsning:

udnyttelse af en fejl, smuthul eller fejl i vores eller enhver tredjepartssoftware, du bruger i forbindelse med tjenesterne (inklusive spil);

brug af automatiserede spillere ("bots") eller anden tredjeparts software eller analysesystemer; eller

Udnyttelse af en "Fejl" som defineret i afsnit 18, under alle omstændigheder enten til din fordel og/eller til vores eller andres skade.

c) "Bonusmisbrug" omfatter:

Foretag en indbetaling for at få en bonus uden aktivitet af de indbetalte midler

Udbetaling for genindskud

Spil på begge sider af en begivenhed for at opfylde bonusomsætningskravene forkert

Direkte nye konti til eget brug

Alle bonusser er underlagt en bonusbrugsgrænse baseret på bonusmotoren, og medmindre andet er angivet, bør de ikke bruges mere end 6 gange pr. kalendermåned, hvis en individuel spiller af en eller anden grund bruger en bonuskode ud over det. summas firma forbeholder sig retten til yderligere at undersøge misbrug af bonusser og reducere bonusgevinster

Jeg har ikke lavet andre konti, placeret væddemål for begge hold, taget mere end 6 bonusser/måned, trukket penge, ikke udnyttet nogen smuthuller eller tekniske problemer. Jeg har simpelthen ikke brudt reglerne.

Does the casino suspect you of all those actions at once?

I was hoping for a better explanation, but I'd say it fits the review score - 2,2 out of 10 🙁.

Try to pay better attention to the reviews, you should avoid such casinos. Good luck with the complaint 🤞

Yes, i agree with you. I started playing there before i saw the rating here. Most of the pages you find with google say positive things about casinos, I think casinos pay something for a positive review. If you google svenplay casino experiences, most pages say it is a good place.

But yes, they sent me that list and this wasnt all. They didnt be specific if I did those all but it is weird to write a rule there that havent been broken. This is a pure theft. All I can say to people who find this writing, AVOID THIS CASINO IN ALL CASES!

Unfortunately this is the problem of the internet. People can't trust everything they read. Everyday, we receive emails where casinos ask how much they need to pay to get extra points for their rating or better position in the top online casinos lists etc.

Many websites don't care about the casino quality. They only care about the commission they get from them 😕

Jeg fik det stadig, min e-mail blev blokeret, og dokumenter accepteres ikke

Based on all the things said here, I fear it would change.

Well, good luck with the complaint. May I know what made you play in this casino? Where did you find it?

Please all, do avoid this casino and all L.C.S. limited casinos. They are only there to take your money. They do not have a great reputatation.

Meget dårligt, jeg anbefaler det ikke til nogen, du beder dem om at lukke det på grund af tilføjelse til spillet, og de bliver ved med at sende dig reklamer for at spille, de overholder ikke ansvarligt spil.

This is a horrible situation. I'm more convinced this is an issue associated with the fact, that many casinos left 3rd party companies handling their promotions and newsletters. Thus it probably takes some time to update the list of recipients. Another question is how the unsubscribe process is handled when a player requests account closure. Had you unsubscribed yourself before you asked for your account to be closed, perhaps?

I agree this is truly an unpleasant situation, yet very common according to experiences shared through our forum 🙁

LCS Ltd. Casinos took more than € 4.000,- from me … no winnings … and in every casino from LCS Ltd I’ve been blocked because of gambling problems…. but one day later I could make a new account in the next casino of LCS Ltd. They’ve no player protection! And the MGA doesn’t do anything!

so never play in LCS Ltd casinos!

Hi, I see that you have filed a complaint against all the casinos that you say ripped you off from this group. As for the blocking, did you ask to be blocked because of the gambling problem ? 

Anyway, I also noticed that almost all the casinos in this group have a pretty low safety index, which I think speaks for itself. I would definitely avoid casinos like this and if you have a gambling problem I think this guide might be useful for you: https://casino.guru/problem-gambling

Anyway, I wonder where you will get with all the complaints. I hope everything gets sorted out. 

I wonder what the MGA is for. Player protection is the number one priority for all regulatory authorities. At least it should be according to the laws and guidelines. Unfortunately, one is powerless against LCS Ltd. I filed the complaints hoping to get some help here. I have collected all the evidence and if someone talks about gambling addiction and therefore wants to close their account, then alarm bells should be ringing for the companies! But that is exactly why it is often ignored.... Because people addicted to gambling gamble their entire lives away! There's money to be made in that!

But at least these problems belong much more in the public eye!!!

I don't gamble now ... there's nothing left 😭

Hello.

I remember days when the MGA was considered the best and most caring authority.

Anyway, when it comes to blocking addicted players in casinos, the player also needs to follow certain steps. The way I feel about it at this point, it does not include MGA much.

Needless to say, the complaint against Svenplay is missing. So, what has happened? If you don't mind explaining, of course.

I can imagine you are really trapped in this, and I'm sorry for that. To stay a bit safer, keep in mind that if you self-exclude yourself from one casino, it doesn’t necessarily mean that you are protected on all the other associated websites. 

Also keep in mind that if you play in casinos without your national license, such limitations as insolvency, debts, detention, or anything similar bound to local laws, for instance, are unknown to the casino.

I agree that such a topic should be discussed more often and more publicly; the numbers are alarming. I can assure you that we at Casino Guru are well aware of that and will do our best to raise public awareness further.

Take Šimon as an example.

I hope one day you'll win this battle and get your life back!

Hej,

Har nogen fået deres penge her??