Well then, if nothing has been solved yet then you can file a complaint here on this link. ⬅️
I hope that our team will be able to do something about this situation.
Of course if you want to know what to expect from the whole complaint process just click on this guide and you will find everything you need- Complaint Resolution Information and Instructions
Also, feel free to update me on anything new. 🙂
Dette casino sender stadig spam, og der er ingen måde at komme væk fra deres mailingliste. Jeg har flere gange bedt om at lukke kontoen permanent. De sender e-mails med en 5e bonus eller 20 gratis spins. Når jeg forsøger at logge ind, står der "din konto bliver gennemgået", men de lukker ikke kontoen permanent, men fortsætter med at spam. Hvis du på en eller anden måde får dig selv fjernet fra listen, vil folk på det casino tilføje dig tilbage til listen. Der burde være en lov på EU-niveau for disse useriøse kasinoer nu.
Isn't it possible to block it in your email settings, perhaps? That should be helpful if you don't want to receive anything from them.
Also, when it comes to the account closure, most of the casinos only stop sending all the promotions whenever the reason for closing the account is gambling addiction, you know. It is because they always want to lure the customers back otherwise. 🤷♀️
I know that it is not completely okay, especially if a player doesn't want to play there anymore, but it is their business strategy.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
