Velobet Casino – generel debat (side 19)

I understand

Hi. What happens when the timer is at 0 but no one responded to my complaint

I have written to your complaint solver what the problem is, but apparently he has enough of those complaints, so if he is dealing with yours, it is necessary for him to go through everything properly and contact the casino. 

But I'm sure he'll get back to you soon and sorry for the delay. 😕

Det er skamfuldt, at du har forsvaret dette casino til udmattelsespunktet og har givet det et meget højt sikkerhedsindeks, hvilket skaber forvirring blandt spillere, men retfærdigheden vil herske, og med beviser i Spanien har der været selvmordsforsøg på noget ulovligt uden en licens, der du har forsvaret.

Hi, in what case did we protect the casino please, could you be more specific? As far as I can see, the casino is trying to resolve the players' problems and has not a single unresolved complaint. 

So please let me know more and we can look into it and try to explain why it is the way it is.

Forsøger at løse problemerne??? Lad være med at forvirre spillerne mere, du ved godt, at du ikke engang har en licens i Spanien til at operere, og det ser ud til, at det ikke er nok at beskytte et kasino ved at give det et højt sikkerhedsindeks med alt, hvad de gør til spillerne.

They also don’t have a license to operate in the UK I have since found out.

The casino does not accept players from Spain according to our review and the fact that it does not have a Spanish license says exactly what? Does the casino have to have it if it doesn't take players from there? 

I'm not defending the casino, I'm just trying to find out more information because everything you write is general and I don't know anything specific even after this answer.

Your going on you font have licenses in Spain and you uk, we'll don't have Casino,s period because they will only bar you aswell when your on a winning streak to also to someone who is not even playing,ye I was barred all over the world for standing there watching my mate play roulette on a TV screen who's look was in but cut short by the manager.so please be real when you reply to us commenter's

How about in the Uk sir? All casinos must be signed up to gamstop, begambleaware and UK gambling commission otherwise they are illegal

Please let me know to whom this post was intended. To be honest, I did not catch anything at all. We are, for instance, very "real" when replying to the players.

Good!

What about the opposite circumstance?

Every UK player knows the casino needs to have the UKGC license to be considered "legal" which actually means its services may be provided in the UK.

So, why playing outside this basic rule, I wonder?

Because players already registered in Gamstop are no longer able to play in UKGC licensed casinos; hence, such vulnerable players seek "illegal" casinos to be able to keep playing.

Imagine every player registered on Gamstop would be able to control the urge to play. As a result, these "illegal" casinos, as you say, would have no interest in the UK market - demand would disappear.

I'd say each coin still has two sides.

There shouldn’t be an opposite side of the coin. They are openly targeting problem gamblers by your comment above. There’s a reason there’s a huge clamp down in Holland and Sweden. It won’t be long until the UK do the same. Not only are they illegally trading, they also refuse to pay withdrawals and don’t have responsible gambling tools

Du ved godt, at casinoet ikke har en licens til at operere i Spanien, som jeg allerede har vist dig, og som du siger i anmeldelsen, og du ved udmærket godt, at det accepterer sårbare spanske spillere. Du har haft sager, jeg har læst om dem her.

Uanset hvordan du drejer det, fortsætter du med at forsvare og dække over et casino, der opererer ulovligt. Du har beviser, og det udnytter sårbare spillere, som du holder ansvarlige, og det er en meget stor fejl.

I still don't really understand what you are talking about. We are still spinning in the same circles I see. You know, if you have some evidence and stuff, you can file a complaint and our team will try to help you. Of course, if it's just about the licence then it's probably going to be difficult to get anywhere with the case. The fact that the casino doesn't have a Spanish licence doesn't really make any difference. If the casino has Spain as a restricted country in the Terms and Conditions and players from that country can still register and deposit here but when they win the casino won't allow them to withdraw, then that's a problem. 

But you keep talking about the same stuff and I haven't heard anything concrete from you. So it would be good to start with something we can grasp.

You said for who is this post intended for well id say a casino wouldn't you please don't cause your self anymore embarrassing moments if you are a guru period.

Når et casino ikke har en licens til at operere i et land og opererer ulovligt, ved du godt, at der vil være problemer med midler og ansvarligt spil. Som du har hørt om nogle meget alvorlige sager, er det en anden ting, hvis du ikke gør noget, og det tror jeg er et stort problem.

You can use the "reply" button because first of all it doesn't make much sense what you are writing, and by the fact that there are alternating replies it is quite possible that you are replying to something but I have no idea what. Thank you.

The fact that some casinos operate illegally is unfortunately true but difficult to do something about. I mean, it must be your country that takes the necessary measures. It is clear to me that there can be problems with anything here, but in truth it can happen in any casino. Also, players are responsible for where they register and if you know that a casino does not have a Spanish license and is operating illegally why did you not report it to an authority?

Jeg er fuldstændig enig i dine ord, og jeg synes, det går imod spillerne, når et kasino er ulovligt, og det er kendt, at der ikke kan gøres noget... hvad du virkelig ikke kan gøre mod et kasino, der opererer ulovligt i et land, er at giv det et højt sikkerhedsindeks, du ved udmærket godt, at i et casino af denne type som velobet.com vokser sandsynligheden for at kunne få problemer og meget, hvad jeg har læst her om dette casino, falder ikke engang ind for mig, at det sker i et kasino, der opererer lovligt i Spanien, og for at afslutte det ser det ud til, at du bebrejder de spillere, der går ind på denne type kasinoer, og de er de skyldige, glem ikke, at de, der bryder loven, er dem ved at operere uden licens i et land behøver de ikke at give en mulighed, hvis de ikke har tilladelse til det, og jeg fortæller ikke engang om den vene, de har med sårbare spillere. Jeg tror, at mellem os alle, hvis der kan gøres mere.