Dear teodorrr,
I think that one complaint would be enough 🙂, do not worry, we will look into this and investigate.
Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.
Dokumenterne er blevet tjekket! De blev klassificeret som fine.
Problem løst.
Dear teodorr,
I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990€ well, it's the risk of betting and gambling, don't you think?
I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.
Everybody can check your complaint here:
https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3
Beløb er nu sat til afvist. Beløb er tilbage på min Vulkan-konto.
angiveligt min bank er skyldig, ville de have blokeret beløbene. Efter at have konsulteret min bank, var det ikke tilfældet
Sorry, but I'm not sure if I got it right.
Did your bank block the transaction or not, please?
Nej, det gjorde hun ikke.
Would it be possible to try a different payment method for the withdrawal?
Nej, der var desværre kun denne ene
De første penge er ankommet! Rapporter når alt kommer
That's an interesting surprise! 👍
Keeping my fingers crossed 🤞 - sure, let us know, please.
Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money
Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.
Feel free to check this tab:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Also, note that all submitted complaints have been closed as solved.
If you experienced any fraudulent behavior, please submit a complaint:
https://casino.guru/complaints/create
Allow me to remind you how we review casinos:
Problem løst! Tog et stykke tid. Men jeg kan anbefale Vulkan Vegas
Hello, thank you for the great news! Congratulations! 👍
Remind me, how long did it take?
Det tog næsten 4 uger. Men det virker, og det er det, der betyder noget.
Oh, well that's huge.
So you are still playing in this casino? I would say that the waiting time matters too.🙂
Ja fortsæt med at spille der.
Cool,
I hope that everything will be in order in the future 🙂.
Det tror jeg nok!
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
