Jeg tror, at din klagebehandler sagde det tydeligt i slutningen af din klagetråd:
"Kære kosos , jeg forstår din frustration, men kasinoet har givet os en væddemålshistorik for at understøtte deres påstande. Hvis du ikke kan give os noget støttende bevis, der kan bevise din påstand, har vi intet andet valg end at afvise denne klage som omstridte midler er blevet returneret, og du har trukket dem tilbage. Tak for din forståelse. Vi sætter pris på dit samarbejde under processen du er velkommen til at kontakte vores klageløsningscenter. Vi er her for at hjælpe.
Så du er naturligvis velkommen til at fremlægge ethvert bevis, du har, hvis du ikke er enig i den endelige beslutning.
Jeg er virkelig ked af, at du har det sådan med os, da vi altid forsøger at hjælpe spillere med at blive retfærdigt behandlet af online casinoer, og vi tilstræber altid fair play.
I dit tilfælde blev beslutningen truffet efter undersøgelsen af alle de oplysninger, vi havde givet af hele vores team af specialister, og det er grunden til, at din klage blev afvist. Som sagt er du velkommen til at genåbne din sag ved at fremlægge yderligere beviser, der vil vise, at kasinoet ikke havde ret.
I believe that your complaint resolver said that clearly at the end of your complaint thread:
"Dear kosos, I understand your frustration but the casino has provided us with a betting history to support their claims. If you cannot provide us with any supporting evidence that would prove your claim, we have no other choice but to reject this complaint as the disputed funds have been returned and you successfully withdrawn them. Thank you for your understanding. We appreciate your cooperation during the process. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. "
So, please feel free to provide any evidence you have if you don't agree with the final decision, of course.
I am really sorry that you feel this way about us, as we always try to help players be fairly treated by online casinos, and we always aim for fair play.
In your case, after the investigation of all the provided information by our whole team of specialists, the decision was made, and that is why your complaint was rejected. Please feel free, as I said, to reopen your case by providing any further evidence that will show that the casino was not right.