I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
Pavel kaldte mig en bedrager.
Det var Casino Gurus skyld, at jeg misforstod min klage og gik videre med den, og der er intet galt i at lukke klagen, men det er uretfærdigt ensidigt at stemple nogen som bedrager og ikke give dem mulighed for at rette deres påstand.
I min e-mail til Pavel sendte jeg ham en video, jeg havde taget med mit frontkamera, dateret sammen med datoen.
Jeg tror, jeg kan identificere dette som mig selv.
Uanset om du beslutter dig for at lukke Wild.io-klagespørgsmålet, fordi en beslutning om at undskylde ikke ville være i overensstemmelse med formålet med problemet, er dit problem, så du kan gøre, som du vil.
Jeg vil dog gerne rette mig selv ved at kalde mig en bedrager.
Hvis videobekræftelsen er en måde at bekræfte det på, vil jeg sende den til CasinoGuru med det samme.
I'm really sorry that you feel this way.
The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.
Please keep in mind that cooperation is always the key point in passing the KYC.
I hope next time you will avoid such issues and be able to cooperate.
Jeg har skrevet fra start til slut, at der var problemer med KYC-verifikationsprocessen, og jeg har skrevet fra begyndelsen, at jeg kræver en undskyldning.
Jeg skriver dette for at forklare deres urimelige KYC-procedurer og for at indgive en offentlig klage og bede om en neutral mening.
Det er dig, der har gjort en forkert antagelse og nu kalder mig en bedrager.
Jeg har gennemgået KYC med Wild.io for at genoprette mit omdømme, og tilbagetrækningsprocessen er blevet gennemført uden problemer.
De mennesker, der håndterede mit krav, inklusive Pavel, har vel noget at sige om mig?
Jeg har allerede givet mine personlige oplysninger til denne side
"Bare spillere, der begår bedrageri og spiller under en andens navn."
Hvis jeg siger, at det er en svindler, så har denne casinoside behandlet dine penge til en svindler.
I am glad that you were able to finish your verification then.
As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.
Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io
Are you aware that it is stated in the terms that only one account is allowed per household, though?
Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
