I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
Pavel kaldte mig en bedrager.
Det var Casino Gurus skyld, at jeg misforstod min klage og gik videre med den, og der er intet galt i at lukke klagen, men det er uretfærdigt ensidigt at stemple nogen som bedrager og ikke give dem mulighed for at rette deres påstand.
I min e-mail til Pavel sendte jeg ham en video, jeg havde taget med mit frontkamera, dateret sammen med datoen.
Jeg tror, jeg kan identificere dette som mig selv.
Uanset om du beslutter dig for at lukke Wild.io-klagespørgsmålet, fordi en beslutning om at undskylde ikke ville være i overensstemmelse med formålet med problemet, er dit problem, så du kan gøre, som du vil.
Jeg vil dog gerne rette mig selv ved at kalde mig en bedrager.
Hvis videobekræftelsen er en måde at bekræfte det på, vil jeg sende den til CasinoGuru med det samme.
I'm really sorry that you feel this way.
The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.
Please keep in mind that cooperation is always the key point in passing the KYC.
I hope next time you will avoid such issues and be able to cooperate.
Jeg har skrevet fra start til slut, at der var problemer med KYC-verifikationsprocessen, og jeg har skrevet fra begyndelsen, at jeg kræver en undskyldning.
Jeg skriver dette for at forklare deres urimelige KYC-procedurer og for at indgive en offentlig klage og bede om en neutral mening.
Det er dig, der har gjort en forkert antagelse og nu kalder mig en bedrager.
Jeg har gennemgået KYC med Wild.io for at genoprette mit omdømme, og tilbagetrækningsprocessen er blevet gennemført uden problemer.
De mennesker, der håndterede mit krav, inklusive Pavel, har vel noget at sige om mig?
Jeg har allerede givet mine personlige oplysninger til denne side
"Bare spillere, der begår bedrageri og spiller under en andens navn."
Hvis jeg siger, at det er en svindler, så har denne casinoside behandlet dine penge til en svindler.
I am glad that you were able to finish your verification then.
As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.
Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io
Are you aware that it is stated in the terms that only one account is allowed per household, though?
Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?
This is a scam I need received my despoit do not add money
Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?
Hej Casino Guru-teamet,
Jeg har et formelt problem med dette casino, som ikke kan løses via support eller deres klage-e-mail. Jeg får simpelthen ikke noget svar...
Hvilken licensmyndighed skal jeg kontakte, og kan I give mig e-mailadressen direkte? Jeg har allerede sendt adskillige e-mails til GCB, men har aldrig modtaget svar. Jeg har muligvis brugt den forkerte e-mailadresse.
Tak
I make a despoit it wasn't added to my account twice this game a scam period
Hello!
Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.
If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."
GCB is more of a void (being transferred into CGA):
Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to [email protected]. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )
CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.
If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.
In any case, you are welcome.
So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?
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