11 måneder siden
The Ontario regulator won’t do anything. They just wrote the following. So unfair.
Hello Stephanie,
Further to your email to iGO on December 1st, iGO has completed its review of this incident and is satisfied with the Operator’s decision on this matter.
Therefore, iGO will take no further action at thistime and considers the matter closed.
Sincerely,
iGO Player Dispute Escalation team
11 måneder siden
So it's a pity if that's how it was decided. However, if you violated the TaC of the casino, I understand why the regulator finally decided this way. 😥
However, you still have a complaint filed with us as I already mentioned, so we'll see how it all turns out. I hope for a fair solution. In the meantime, we will have to be patient.👍
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