Hi, they're licensed in Curaçao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?
Godaften, hvordan har du det? Jeg kiggede på at spille på Vulkan Vegas, når du spiller og vinder dine penge, kan du så hæve dine penge uden at betale noget andet? Jeg har set, at din indtjening til sidst tager tid at ankomme, men endelig kommer de, mit spørgsmål er, hvis jeg f.eks. sætter $100, vinder jeg $500, for at hæve disse $500 skal jeg betale noget? Jeg vil være opmærksom på dine svar, tak for din opmærksomhed.
Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.
When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.
Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.
Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .
Hej Adrian
Jeg havde samme problem. Nå, alt var fantastisk. Prøv at trække tilbage på engelsk. Så virkede det for mig uden problemer. Held og lykke
They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.
Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.
Hej kære casinogoru team
Jeg modtog bonuspenge og formåede at konvertere dem, da jeg var på 480 euro, nu var problemet 300 var på min rigtige penge-konto, og de resterende 180 euro er forsvundet!
Kan du venligst forklare mig dette Casino Vulcanvegas
Jeg har allerede foretaget flere betalinger, der har aldrig været et problem.
Hello,
for a proper explanation, it would be good to know the terms and conditions for the bonus you took.
The first option is that the maximal payout from this bonus is limited to €300.
The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.
You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.
The third option that comes to my mind is this kind of interesting information we provide:
Did you try to ask their chat, please?
Hej... jeg kan heller ikke hæve pengene fra vulkan..jeg tjekker ikke engang kontoen jeg har prøvet på forskellige måder og det virker ikke... jeg vil gerne have hjælp til at hæve mine penge
Hello.
Do I understand correctly that you can not access your account anymore?
Did you get any explanation, please?
Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.
Hej.... dokumenter er blevet bekræftet. Afventer behandling af tilbagetrækning, så snart du er færdig med at vende tilbage for at informere, 👍
Hello there,
that's good. Hope it will work...
Jeg har lige tilmeldt min konto og ville indbetale €20. Lige pludselig står der, at jeg har €3.000 og 3 øre på min konto. Hvordan kan dette være en fejl?Kontonavn Al*******
Spiller ID: **********
hvor kommer de 3000 kr fra?
Hello,
at first, do not ever paste your account or login detail again. IT'S NOT SAFE
We are not the casino's support so I would suggest you ask in the casino.
Hej, god eftermiddag, mit navn er Jeniffer pua.... Jeg har spillet i vulkan Vegas i lang tid, og jeg har vundet, og jeg har været i stand til at udbetale... Men nu har jeg sidst vundet og ville at udbetale, og de blokerede min konto... Ifølge hvad de fortæller mig, har jeg spillet med en vpn, jeg aner ikke, hvad det er, og jeg vil bruge... Jeg har $1000 dollars på min konto, hvordan kan jeg Jeg får mine penge tilbage... Jeg afventer dit hurtige svar...
De fortæller mig, at jeg har spillet med en vpn fra Ecuador, og jeg er her i Chile, det kan ikke være... Jeg skal have mine penge tilbage...
Men jeg har ikke brugt noget af det... Som jeg sagde før, vidste jeg ikke engang, at det var en vpn, hvordan kan jeg gendanne min konto og mine penge...
Hello,
If the casino proves that you violated their terms and conditions then you have a problem.
On the other hand, you must be provided with some evidence declaring you really did something wrong.
Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.
If you think something is wrong, you can submit a complaint here and we will look into this.
Please be advised that we need some time to evaluate each complaint, so please be patient.
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