Hej Radka
ok, jeg har kigget på deres vilkår og fundet nedenstående.
Ladbrokes T&Cs 18.2 angiver, at for at lukke en konto skal du give dig besked skriftligt via e-mail, brev eller fax, der vil derfor være underskrevet bevis på, at jeg har lukket kontoen, som de vil være i stand til at give mig. Jeg har tjekket mine e-mails og kan ikke finde nogen e-mail, der understøtter denne anmodning. Vilkårene 18.4 siger, at for at reaktivere kontoen, logger du ind og indsætter for at fortsætte, da jeg forsøgte at logge ind, blev jeg mødt med "din konto er suspenderet", hvilket ville bekræfte, at kontoen ikke var lukket, ellers ville jeg være i stand til at logge ind. Det indikerer, at det faktisk var selvudelukket, som jeg formoder.
så hvis de hævder, at kontoen blev lukket under normale omstændigheder, ville de have bevis for dette i henhold til vilkårene?
Hi Radka
ok I’ve looked at their terms and found the below.
Ladbrokes T&Cs 18.2 state that to close an account you have to notify you in writing by email, letter or fax, there would therefore be signed proof that I had closed the account, that they will be able to provide to me. I have checked my emails and can find no email to support this request. The terms 18.4 state that to reactive the account you login and deposit to continue, when I attempted to login I was met with "your account is suspended" which would confirm that the account wasn’t closed else I’d be able to login. It indicates that it was in fact self excluded as I suspect.
so if they claim the account was closed under normal circumstances then they would have proof of this as per the terms?
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