1 måned siden
Er der nogen der ved noget om dette casino
Automatisk oversættelse:
1 måned siden
national bet lukkede min konto uden varsel med en saldo, og de nægter stadig at give mig nogen information
Automatisk oversættelse:
1 måned siden
Could you please post the URL of the casino, so we can make sure which one you talk about?
Also, did they close your account after you requested your withdrawal?
Was your account fully verified there?
1 måned siden
https://nationalbet.co/live-betting
De bad mig ikke om bekræftelse
Nej, kære Romi, jeg havde ikke anmodet om en tilbagetrækning.
Kasinoet er nyt med en stiftelsesdato på 09/2024 baseret på Cypern
Automatisk oversættelse:
1 måned siden
Thank you for the information.
I have added this casino to the list of new casinos for our data team to have a look at it and prepare the full review, as we don't have it yet in our database.
Our complaint team will correct the information in your complaint as well and will try to help you out.
So, this casino just suddenly closed your account without any notification about the reason. Right?
May I ask if your balance was from sports betting or the casino games?
I am asking because unfortunately we don't have any department dealing with sports, so hopefully our team will be able to help if you were also playing some casino games, you know.🤞
1 måned siden
Nej, ikke restindtjening.
Det var et indskud, og da jeg indsatte pengene, lukkede de min konto.
Automatisk oversættelse:
1 måned siden
Jeg beder også om at få mine 800 euro i indskud tilbage
Automatisk oversættelse:
1 måned siden
I understand, but unfortunately our complaint team couldn't continue in resolving this complaint as the issue was related to sports.
We don't have a branch dealing with sports betting yet, but I can suggest some websites that do:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Please let us know if you have any updates.
1 måned siden
Kære Romy, det handler ikke om sport.
Det drejer sig om indbetalingen, han har foretaget, og så snart det blev foretaget, lukkede de min konto.
Det drejer sig om driften af kasinoet.
Jeg spillede også slots på netop dette casino.
Lige nu er mine penge frosset, uden at jeg har adgang til min nationale væddemålskonto
Automatisk oversættelse:
1 måned siden
I understand.
In order to get help from our team, you will need to reopen your complaint then.
Unfortunately, you have stated that the winnings were from sports betting, and that is why it got rejected.
Please explain the whole situation in your email and state also the correct name of the casino so our complaint team can react accordingly and try to help you out.
Please let us know if you need any other assistance.
1 måned siden
Kære Romy
Jeg har anmodet om, at klagen genåbnes.
Jeg håber, det bliver accepteret
Automatisk oversættelse:
1 måned siden
Kære Romy
Nu kan jeg heller ikke kontakte dem.
Jeg sender en e-mail, og adressen findes ikke 
.
Hvorimod der for tre dage siden var kommunikation. 
Jeg er bange for, at dette casino ikke eksisterer, og det er en fidus.
Automatisk oversættelse:
1 måned siden
Kære Romy
Efter at have tjekket fandt jeg ud af, at de også har blokeret min kommunikation.
De har frosset mit depositum, og jeg kan ikke engang komme i kontakt med dem
Automatisk oversættelse:
1 måned siden
I can see.
Now we need to wait for our complaint team to have a better look at this situation and decide if there will be any possibility to get involved and help.
Still keep us informed about any news, please.
1 måned siden
Kære Romi, efter en kontrol, jeg har foretaget, er dette særlige casino ikke kontrolleret af nogen regulerende myndighed 
Automatisk oversættelse:
1 måned siden
This will be great information for our data team to know. Thank you for that.
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Kære Romy
Har vi nogen opdatering om aktivering af min klage?
Automatisk oversættelse:
1 måned siden
I can see that it is now under review by our complaint team. I will try to talk to them regarding your complaint and try to find out any information on how it is going to be taken.
I will inform you soon.
1 måned siden
Kære Romy
Kasinoguru-ledelsen afviste min legitime klage på grund af inkonsistente oplysninger.
Jeg spørger, hvad de inkonsistente oplysninger var, når jeg har fremlagt alle de argumenter, der gør min klage berettiget.
Se venligst trust-piloten for at bekræfte, at det nationale væddemålscasino ikke er tillid til.
Desværre er jeg tvunget til at give en negativ anmeldelse af guru casino på trustpilot.
Automatisk oversættelse:
1 måned siden
Hi there!
I can partially understand your frustration, but as far as I can tell, the complaint against National Bet Casino was dismissed because, to the best of my knowledge, we still lack expertise in the field of sports betting and do not accept such complaints in the first place.
Are you referring to another case? I must admit that I am not entirely sure what you are talking about in your post. In light of the mediator's final explanation, I would say that he was prepared to go above and beyond for you:
"As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint."
To me, this is quite a proactive approach Nick has shown.
Is it about some sort of reopening request maybe?
