Udbetalinger på rtbet (side 6)

I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? 🙂

Hej chencho_010, hvad skulle du gøre i sidste ende, fordi de ikke har krediteret mig pengene endnu, og jeg er ved at flippe ud?

Til denne dag har jeg ikke modtaget pengene hævet den 18/06/24. Jeg er desperat. Det eneste de fortæller mig er, at jeg skal vente, eller at jeg skal sende e-mails (som de ikke fortæller mig noget anderledes, de fortæller mig bare at vente). Jeg har bedt dem om ARN-koden, som er hvad min bank kræver, og de fortæller mig, at de vil sende den til mig (hvilket de stadig ikke har i dag). Jeg ved ikke, hvad jeg skal gøre længere, fordi kundeservice simpelthen beder mig vente. Jeg håber i kan hjælpe mig!!!

Hej gode,

Jeg insisterede meget, jeg rejste mange klager via e-mail og efter 2 uger, på en lørdag, havde de betalt mig med en hævning via VISA. Jeg spiller der ikke mere, det er klart. Jeg håber du har heldet med dig og at du snart får løn, for de er sådan nogle skurke.

Wow, jeg har klaget hver dag, jeg taler med folkene i online chatten, og de fortæller mig alle, at jeg skal vente.

Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours. 

If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.

Do you think you'll go for it ? 

Betalte de dig til sidst? Jeg har ventet på en tilbagetrækning i 7 dage

When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves. 

But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ? 

Please let me know. 

Hej gode,

De tager lang tid, men de betaler. Jeg har foretaget 3 vellykkede udbetalinger, men en tog mere end 2 uger. Vær tålmodig og pengene kommer.

tak,

Sergio

Forstod jeg det rigtigt? I sidste ende fik I alle betalt med lidt tålmodighed?

Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ? 

Ja, jeg anmodede om en tilbagetrækning for to dage siden, og når jeg læser her, bliver jeg lidt bekymret

Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you. 

However, was account verification also required or not ? 

Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.

Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help. 

Do so by clicking on this link. ⬅️

Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ? 

I will wait for the answer. 

I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.

Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me. 

However, now we will have to wait and see if something changes and it progresses further. 

I will wait for Monday, then it will be 14 days, so 10 working days. I will file a complaint on Monday. Thanks

Keep us updated, please.🙏

whatever happens, I'll report it.  according to their policy, the refund time is 3 working days, from the day after the refund request. we are currently at 10 working days, 13 days. I have written to them several times, they always just ask for my patience. customer identification was not done despite my specific request, they said it was not necessary. I have a total of 3 refunds in progress due to daily limits. 400 euros, 400 euros, 250 euros. it's about my oldest refund now, but none has happened so far.