The player from the United Kingdom had experienced issues with depositing money into their Freshbet account. Despite the money having left their bank account, it did not appear in their Freshbet account. The player had received assurances from support that this would be resolved. However, after three months of regular follow-ups, the issue was still unresolved. We had to reject the complaint due to the lack of response from the player, which prevented us from proceeding with the investigation or providing potential solutions to the issue.
Spilleren fra Storbritannien havde oplevet problemer med at indsætte penge på deres Freshbet-konto. På trods af at pengene havde forladt deres bankkonto, stod de ikke på deres Freshbet-konto. Spilleren havde modtaget forsikringer fra support om, at dette ville blive løst. Men efter tre måneders regelmæssige opfølgninger var problemet stadig uløst. Vi var nødt til at afvise klagen på grund af manglende svar fra spilleren, hvilket forhindrede os i at gå videre med undersøgelsen eller give potentielle løsninger på problemet.
Automatisk oversættelse: