Hej Adam og Jonny15e22 ,
Vi har undersøgt spillernes historie med os og den relevante udbetaling, hvis gevinster blev afvist.
Her er hvad vi fandt.
Spilleren har spillet med gevinster fra gratis spins, der havde væddemål på.
Disse gevinster var således en bonus, indtil omsætningskravene var opfyldt.
Ifølge historien har spilleren hoppet mellem at spille gratis spins til at spille sine gevinster på andre spil.
Derfor, når spilleren spillede flere gratis spins, blev der tilføjet flere indsatser.
Samlet set var summen af gevinster fra gratis spins 195,12 BRL.
I henhold til vores bonusbetingelser er den maksimalt tilladte indsats, når du spiller med en bonus inden for væddemål, enten BRL30 eller 10 % af bonusbeløbet, alt efter hvad der er mindst.
I dette tilfælde har spilleren foretaget indsatser på BRL31, BRL50, BRL100 og BRL150 inden for indsatser.
Derfor har han overtrådt vores maksimale bet-regel, og vi var inden for vores ret til at annullere hans gevinster.
Jeg vil med glæde give yderligere oplysninger, der er nødvendige.
Med venlig hilsen
Galaxyno Casino repræsentant.
Hello Adam and Jonny15e22,
We have looked into the players' history with us and the relevant withdrawal, the winnings of which were declined.
Here is what we found.
The player has played with winnings from free spins, that had wagering on them.
Thus, those winnings were a bonus until the wagering requirements were complete.
According to the history, the player has jumped between playing free spins to playing his winnings on other games.
Therefore, whenever the player played more free spins, more wagering was added.
Overall, the sum of winnings from the free spins was BRL195.12.
According to our Bonus T&C's, the maximum bet allowed when playing with a bonus within wagering, is either BRL30 or 10% of the bonus amount, whichever is smaller.
In this case, the player has made bets of BRL31, BRL50, BRL100 and BRL150 within wagering.
Therefore, he has violated our maximum bet rule and we were within our right to void his winnings.
I will be happy to provide any further information necessary.
Regards,
Galaxyno Casino Representative.
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