Gama Casino - Spillerens udbetaling bliver ved med at blive afvist af kasinoet.

The casino is delaying my withdrawal. I've also sent my account details via email. However, I'm receiving a message that something is wrong with my account details. I've requested the withdrawal five times already and it keeps getting rejected.

Casino verzögert meine Auszahlung. Habe meine Kontodaten auch per Mail geschickt. Ich bekomme aber die Meldung dass mit meinen Kontodaten etwas nicht stimmt. Habe die Auszahlung schon 5 mal beantragt und wurde immer wieder abgelehnt.

Dear stefanmauthner12,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

-I was not offered an alternative withdrawal method.

-I did not verify myself because this was not required of me.

Best regards

Stefan

Hallo,

-Eine alternative Auszahlungsmethode wurde mir nicht angeboten.

-Verifiziert habe ich mich nicht, da dies nicht von mir gefordert wurde.

Liebe Grüße

Stefan

Hello!  

We are truly sorry to hear that you are experiencing difficulty with your withdrawal. You need to confirm your payment method in order to withdraw funds. To do this, you need to send an email from your account mail to kyc@gama.casino with the text:

"XXXXXXXXXXX - withdrawal created correctly.", where XXXXXXXXX is the number or mask (first 6 and last 4 digits) of your card. Please send this email and your withdrawal will be processed.

Also, you can always contact our support chat or e-mail - support@gama.casino for timely assistance.

Hello, I already sent this by email yesterday to the address you provided?

Hallo, das habe ich gestern bereits per E-Mail an die von Ihnen besagt Adresse gesendet?

The payment method has been successfully confirmed. You can create a withdrawal request again, after which the financial department will review it.

Hello, okay, I just submitted a withdrawal request.

Best regards

Stefan

Hallo, okay, habe soeben einen Auszahlungsantrag gestellt.

Freundliche Grüße

Stefan

The error that is written on the screenshot occurred because the amount of your withdrawal request exceeded the daily withdrawal limit.  

However, we can see that later on you created the request again with the required amount, but there was a technical difficulty on the side of the payment provider while processing the request and at the moment you need to create the request again.

Hi stefanmauthner12,

• Am I correct in understanding that you can only request a withdrawal of €185 per day?
• Was the last withdrawal successful?

Thank you.

Hello,

- exactly according to the casino, only €185.00 per day is possible for me.

-The last payout was again unsuccessful with the rejection text "failed withdrawed"

Best regards

Stefan

Hallo,

-genau lt. Casino sind für mich nur €185,00 pro Tag möglich.

-Die letzte Auszahlung war wieder erfolglos mit dem Ablehnungstext ,,failed withdrawed‘‘

Liebe Grüße

Stefan

Hello there,  

Unfortunately the payment is not going through at the moment due to technical reasons, we contacted our payment provider to find out why this is happening and received the answer: "Failure on the side of the issuing bank".

In this case try to create a request using another payment tile, for example "MasterCard" tile.

If the issuing bank continues to reject the payment, we will consider alternative withdrawal options for the user.

Thanks for the answer, I've now tried as you described and it was rejected again.

see the screenshot.

Danke für die Antwort, habe es jetzt wie von Ihnen beschrieben probiert und es wurde wieder abgelehnt.

siehe Screenshot.

Hello!

The withdrawal limit according to your account level is 185 euros per day.

We see that you create requests, but they are cancelled. We have checked and found out that the withdrawal does not go through due to a rejection from your bank. We ask you to contact a representative of your bank and clarify the reason for the cancellation.

Hello,

I tried it with €185.00.

After consulting my bank, which I did a few days ago, everything is fine and the payout should work.

After more than 15 withdrawal attempts, my patience is almost running out.

I ask that we can make the withdrawal via Skrill etc.

If I don't get help here, I'll have to take legal action.

Thanks in advance

Best regards

Stefan M******

Hallo,

ich habe es mit €185,00-- versucht.

Nach Rücksprache meiner Bank, welche ich schon vor Tagen geführt habe, ist alles in Ordnung und die Auszahlung müsste funktionieren.

Nach mehr als 15 Auszahlungsversuchen ist meine Geduld schon bald am Ende.

Ich bitte Sie dass wir die Auszahlung über Skrill machen können etc..

Sollte mir hier jetzt nicht geholfen werden, muss ich den Rechtsweg bestreiten.

Danke vorweg

Freundliche Grüße

Stefan M*******

Dear Gama Casino Team,

Would it be possible for the player to withdraw his winnings via Skrill, please?

Thank you.

You can create a withdrawal request using skrill, however you will need to confirm this payment method first. To confirm the method you need to send an email with the text "Withdrawal to (your account number) created correctly)" to the verification department email: kyc@gama.casino.

After your account number is confirmed, you can create a withdrawal request and it will be processed by our financial department.

Hi stefanmauthner12,

Please follow the casino instructions and keep me updated on any further developments.

Thank you.

I had already sent my debit card to the casino that had my IBAN on it, which I use for skrill, and I sent everything hundreds of times. It can't be any more, just lies!!! Everything works for my bank!!! The main thing is that they don't have to pay. I still can't create a withdrawal request via Skrill even though I sent everything.

Habe damals ja schon meine Debitkarte an das Casino gesendet, wo meine IBAN draufsteht welche ich bei skrill verwende, habe alles hunderte male geschickt. Das kann es alles nicht mehr sein, nur Lügen!!! bei meiner Bank passt alles!!! Hauptsache die müssen nicht zahlen. Kann nach wie vor keinen Auszahlungsantrag über skrill erstellen obwohl ich alles geschickt habe.

You can create a request for any of the available methods from the "Withdrawal of funds" section, but you will need to confirm the payment method beforehand. To confirm the payment method you will need to send a letter to the Verification Department mailbox with the text "Withdrawal to (account number) has been created correctly".

Verification department e-mail: kyc@gama.casino

I've already done that, what's wrong with you?

das habe ich ja schon längst gemacht, was ist los bei euch?

Earlier you created a withdrawal request using another payment method, but did not confirm the payment data and for this reason the request was rejected.

When I try to withdraw via Skrill the message appears. (according to the attachment)

Wenn ich die Auszahlung über skrill versuche kommt die Meldung. (laut Beilage)

Today I tried to withdraw again via Skrill. see the screenshot. doesn't work.

heute versuchte ich die Auszahlung erneut per skrill. siehe screenshot. funktioniert nicht.

We apologize for any inconvenience caused, but we noticed that you haven't made any deposits from your SKRILL wallet previously. Therefore, we kindly ask you to make a minimum deposit using this method. Afterward, you will be able to submit a withdrawal request without considering this deposit, as per our rules, a turnover of x3 is required from the deposit amount. 

Best regards,

GamaCasino team.

I've already deposited via Skrill, but now I can't log in anymore!!!!!!!!!!!!!! see attachment, all my data is correct, that can't be the case anymore...

habe per skrill auch schon eingezahlt, kann mich aber jetzt nicht mehr anmelden!!!!!!!!!!!!!! siehe Beilage, alle meine Daten sind korrekt, das kann es doch nicht mehr sein…

The withdrawal via Skrill now worked. Thanks to Casinoguru for the help.

die Auszahlung via skrill hat nun funktioniert. Danke an Casinoguru für die Hilfe.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stefanmauthner12, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru