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Dear Diego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please describe what the misunderstanding was about? Have you completed the account verification successfully in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Diego,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"For a comment with the chat agent about the pandemic in Chile

That everything was closed and without quarantine work I needed to remove part of my to be able to buy

Some medications

The withdrawal form was blocked and my account was also my Casino account

is DIEGO915

Several agents have communicated with me and they even called me by phone to talk about what happened and I told him that it was only a misunderstanding with the casino chat that was just a comment about the situation in Chile, they were left to solve but I am still waiting for this it takes more than 30 days.

I think I will have to report to the corresponding authorities in this situation, depending on this if it is not solved I will have to file an international claim for fraud.

Greetings and kind regards

Thanks

Diego G***"

Thank you very much, Diego, for getting back to us. Could you please advise how long ago was your account blocked? Furthermore, please forward any relevant communication to petronela.k@casino.guru. Looking forward to hearing from you.

Dear .

Yesterday Casino Gamming Club sent me an email that would solve the case by reopening my blocked account, so I'm waiting for confirmation

Greetings

Thanks

I will inform you when it is solved

ATTE.

Diego G ***

Estimados .

Ayer Casino Gamming Club me a enviado un mail que resolveria el caso reaperturando mi cuenta bloqueada, asi que estoy esperando la confirmacion

Saludos

Gracias

informare cuando este solucionado

ATTE.

Diego G***

Dear .

Yesterday Casino Gamming Club sent me an email that would solve the case by reopening my blocked account, so I'm waiting for confirmation

Greetings

Thanks

I will inform you when it is solved

ATTE.

Diego G ***

Estimados .

Ayer Casino Gamming Club me a enviado un mail que resolveria el caso reaperturando mi cuenta bloqueada, asi que estoy esperando la confirmacion

Saludos

Gracias

informare cuando este solucionado

ATTE.

Diego G***

Dear .

Yesterday Casino Gamming Club sent me an email that would solve the case by reopening my blocked account, so I'm waiting for confirmation

Greetings

Thanks

I will inform you when it is solved

ATTE.

Diego G ***

Estimados .

Ayer Casino Gamming Club me a enviado un mail que resolveria el caso reaperturando mi cuenta bloqueada, asi que estoy esperando la confirmacion

Saludos

Gracias

informare cuando este solucionado

ATTE.

Diego G***

Dear .

Yesterday Casino Gamming Club sent me an email that would solve the case by reopening my blocked account, so I'm waiting for confirmation

Greetings

Thanks

I will inform you when it is solved

ATTE.

Diego G ***

Estimados .

Ayer Casino Gamming Club me a enviado un mail que resolveria el caso reaperturando mi cuenta bloqueada, asi que estoy esperando la confirmacion

Saludos

Gracias

informare cuando este solucionado

ATTE.

Diego G***

Thank you, Diego. I will be waiting for an update patiently.

Dear Diego,

Have there been any developments since our last conversation?

DEAR.

The problem has been resolved and misunderstood, that is, my account was reopened and I continued playing

and I managed to take other profits what was in my account USD $ 696 and I managed to make a withdrawal of USD $ 970.

So I recommend the CASINO GAMING CLUB.

And my grade is 6.5 from 1 to 7.

Thanks.

Diego G ***

ESTIMADOS.

Ya se a resuelto el inconveniente y mal entendido, es decir se reapertura mi cuenta y seguí jugando

y logre tomar otras ganancias lo que estaba en mi cuenta USD $ 696 y logre hacer un retiro de USD $ 970.

Así que recomiendo el CASINO GAMING CLUB.

Y mi nota es 6.5 de 1 a 7.

Gracias.

Diego G***

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Diego, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru