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Problems verifying account

They send me an email asking to verify account, the problem with this is that there was a time when I could not enter money through my own card, I used virtual cards which now they ask me to verify, the same thing happens with respect to a card that I used in their moment but now that was reprinted by another and I have no way to verify , I have spoken with ggbet support so that they can verify me with the card that I always use , photos of my identity documents but nothing , they ask me to verify things that no longer exist , and the banks, for being betting pages, do not give any valid document to verify that these cards were mine at some point, in any case I find it illogical that they ask me to validate all of them, if one should suffice, if it has my name printed and it is in my hands

Problemas al verificar cuenta

me envian un correo pidiendo verificar cuenta , el problema de esto es que hubo un tiempo cuando no podia ingresar dinero mediante una tarjeta propia ocupaba tarjetas virtuales a las cuales ahora me piden verificar , pasa lo mismo con respecto a una tarjeta la cual ocupe en su momento pero ahora esa fue reimpresa por otra y no tengo como verificar , he hablado con soporte de ggbet para que me verificaran con la tarjeta que uso siempre , fotos de mi documentos de identidad pero nada , me piden verificar cosas que ya no existen , y los bancos por ser paginas de apuesta no dan ningun documento valido para verificar que dichas tarjetas fueron mias en algun momento , de todas formas encuentro ilogico que me pidan validar todas , si con una deberia bastar , si tiene mi nombre impreso y esta en mis manos

Dear kurokog2a,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying payment methods seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, if the problem is that they are asking me to validate all the forms of deposit that I used at some point, and some of them no longer exist and the provider bank does not give me any document validating them because they are issues with betting pages

Hola , si el problema es que me están pidiendo validar todas las formas de depósito que en algún momento ocupe , y algunas de ellas ya no existen y el banco proveedored no me dan ningun documento validando por ser temas con páginas de apuestas

Thank you very much, kurokog2a, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello kurokog2a,

I will assist you with the complaint from now on. I would like to ask you if your bank/payment application offers a way to display all cards associated with your person. Would it be possible for you to request such a document?

Dear kurokog2a,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.