Hej allesammen.
Kære daisim64,
Vi beklager, at du har oplevet problemer med udbetalingerne på siden. Normalt sker sådanne situationer meget sjældent, alt sammen af tekniske årsager. Men vi er her og altid klar til at hjælpe.
Angående dine betalinger, der blev annulleret. Som du blev informeret om, oplevede betalingstjenesten tekniske problemer med at behandle betalinger, hvorfor de blev annulleret.
Hvad vi har i øjeblikket:
1. Udbetalinger på 1000,00 SEK og 200,00 SEK, som lykkedes helt i begyndelsen.
2. 18500,00 SEK, som var opdelt i flere betalinger (5000x3, 3000, 500) - annulleret af tekniske årsager.
3. Nyt mislykket forsøg også for et samlet beløb på 18500.
4. 15.06 har du oprettet hævninger for beløbene: 200.00 SEK, 200.00 SEK, 1500.00 SEK, 600.00 SEK, 2000.00 SEK (i alt 4500.00 SEK) - som allerede er gennemført med succes.
5. Der er tre udbetalinger tilbage for beløbene på 200,00 SEK, en for 5000,00 SEK og en for 3400,00 SEK. Behandlingstiden fra betalingstjenesten er 5 hverdage. Vi beder dig venligst vente, forhåbentlig, på at du vil modtage alle dine betalinger inden for denne uge.
Vi beklager, at du var nødt til at genskabe betalingerne igen og for ulejligheden.
Vi håber på din forståelse, og for vores del vil vi yde al den støtte, du har brug for, for at sikre, at alt går ok og vellykket.
Tak, CasinoGuru-team, for jeres samarbejde.
Hello everyone.
Dear daisim64,
We are sorry that you have experienced difficulties with the withdrawals on the site. Usually, such situations happen very rarely, all for technical reasons. However, we are here and always ready to help.
Regarding your payments that were cancelled. As you were informed, the payment service experienced technical difficulties with processing payments, which is why they were cancelled.
What we have at the moment:
1. Withdrawals in the amount of 1000.00 SEK and 200.00 SEK which were successful at the very beginning.
2. 18500.00 SEK, which was divided into several payments (5000x3, 3000, 500) - cancelled for technical reasons.
3. New unsuccessful attempt also for a total amount of 18500.
4. 15.06 you have created withdrawals for the amounts: 200.00 SEK, 200.00 SEK, 1500.00 SEK, 600.00 SEK, 2000.00 SEK (total 4500.00 SEK) - which have already been successfully completed.
5. There are three withdrawals left for the sums of 200.00 SEK, one for 5000.00 SEK and one for 3400.00 SEK. The processing time provided by the payment service is 5 working days. We kindly ask you to wait, hopefully, that you will receive all your payments within this week.
We apologise that you had to re-create the payments again and for any inconvenience caused.
We hope for your understanding, and for our part, we will provide all the support you need to make sure everything goes ok and successfull.
Thank you, CasinoGuru team, for your cooperation.
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