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Payment was made via Neosurf. Has also been confirmed. The money has not yet been credited. The casino is just putting off.

Einzahlung erfolgte über Neosurf. Wurde auch bestätigt. Das Geld wurde bisher nicht gutgeschrieben. Das Casino vertröstet nur.

Dear Natascha,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have placed any successful deposits in this casino in the past and if you’ve contacted Neosurf already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Was credited today. Case can be closed

Wurde heute gutgeschrieben. Fall kann geschlossen werden

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Natascha, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru