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This is not about the amount in dispute, but about dubious methods that this casino uses and has often been criticized, only not with Guru. This casino is absolutely not recommendable because documents are not verified in full, which means that if you win, the payout would not be made. I have now received the rejection of the documents almost 40 times. There was no BONUS despite an email and a code, so I reclaimed my deposit of $ 25.00, so I requested a withdrawal and then I will cancel this casino immediately. These are little gods who literally harass you with the documents. Even worse, every other casino without exception will NOT pay out if this CASINO reaches $ 20.00 !!! they pay from 75.00, even if you haven't taken a bonus! They commit me to wager the amount of $ 25.00 3 times, otherwise they won't pay out! It is an unbelievable cheek! I can prove all of this by printing out the emails I have received. I recommend all players, if they do not want to fool themselves, never play in the GSLOT - Casino !!!

Es geht hier nicht um den Streitwert, sondern um unseriöse Methoden, die dieses Casino anwendet und auch schon häufIg kritisiert wurde, nur bei Guru nicht. Dieses Casino ist absolut nicht empfehlenswert, weil Dokumente nicht in voller Zahl verifiziert werden, das heisst, es würde nicht zur Auszahlung kommen, wenn man gewinnt .Ich habe mittlerweile fast 40 mal eine Ablehnung der Dokumente bekommen. Einen BONUS trotz eineer mail und einem Code gab es nicht, sodas ich meine Einzahlung von 25,00 $ zurück gefordert habe, also eine Auszahlung beantragt habe und danach werde ich sofort dieses Casino kündigen. Das sind kleine Götter, die dich regelrecht mit den Dokumenten drangsalieren. Noch schlimmer , jedes andere Casino ohne Ausnahme macht eine Auszahlung bei Erreichen von 20,00 $DIESES CASINO NICHT!!! die zahlen ab 75,00 aus, auch wenn man keinen Bonus genommen hat! Die verpflichten mich den Betrag von 25,00 $ 3 mal umzusetzen, ansonsten zahlen die nicht aus! Eine unglaubliche Frechheit ist das! Ich kann das alles per Ausdruck der empfangenen Mails beweisen, Ich empfehle allen Spielern, wenn sie sich nicht totvärgen wollen, spielen sie nie im GSLOT - Casino!!!

Dear Alf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Alf,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.