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My deposit has been processing for 48 hours. The promise was 24 hours until the problem was resolved.

Meine einzahlung ist seit 48h in der Bearbeitung. Versprochen waren 24h bis zur Klärung des Problems.

Dear Schwanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood it correctly and you’re experiencing difficulties with a misplaced deposit.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Payment has been credited. One hour after the complaint was published with you.

Thank you very much for your effort.

The case has been resolved.

Zahlung wurde Gutgeschrieben. Eine Stunde nach Veröffentlichung der Beschwerde bei Euch.

Vielen Dank für eure Bemühungen.

Fall ist geklärt.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Schwanni, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru