Instaspin Casino - Spillerens saldo reduceret på grund af teknisk fejl.

i deposited £20 and took 100% bonus was doing well with wagering and had £133 left i was playing big bass splash and after a spin my balance went from £133 to £3. i contacted the casino live chat and been told it was a techincal error but still not recieved funds back into account been told passed to relivant department 2 days ago have heard nothing

Dear Kizzykazzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

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Hi Petronela, i got intouch with the support and they have told me that they are aware of this and it will be resolved on monday as the techanical department do not work at weekends. And that the correct amount was £127.01 that went missing from the balance

Regards

Kizzykazzy

Hi Petronela,

just to inform this has been resolved

thank you, Regards

kizzykazzy

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kizzykazzy, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru