Kære Petronela,
Jeg kontaktede dem og klagede over, hvad der skete, og kasinoet foretog undersøgelsen. Faktisk endte de med at refundere kun det beløb, jeg har mistet inden for de 24 timer (2250 $).
I forhold til hvad jeg tabte efter at have fjernet afkølingstiden før genovervejelsesperioden var forbi, er afkastet på $2250 ret lille. Hvem ved, om jeg ville have ændret hjertet og ikke vendt tilbage.
Da jeg led meget af online gambling, havde jeg faktisk brug for denne genovervejelsesperiode. Desværre tilbød dette casino det ikke, så jeg tabte omkring $17.000, da de genåbnede min konto, hvilket var en katastrofe for mit liv.
For at jeg i det mindste kan føle mig retfærdig, bad jeg ydmygt Kas casino om at revurdere dette afkastbeløb i lyset af hele tabet efter genåbning af min konto. Men de nægtede! Da de brød reglerne, kan de ikke refundere delvist, hvilket er i strid med loven.
Dear Petronela,
I contacted them and complained about what happened and the casino did the investigation. Actually they ended up refunding only the amount I have lost within the 24 hrs (2250$).
Relative to what I lost after removing the cooling off time before the reconsideration period was over, the return of $2250 is pretty small. Who knows whether I would have had a change of heart and not returned.
Since I suffered greatly from online gambling, I actually needed this reconsideration period. Unfortunately, this casino did not offer it, so I lost around $17,000 by the time they reopened my account, which was a catastrophe for my life.
So that I can at least feel fair, I humbly requested Kas casino that they reevaluate this amount of return in light of the entire amount of loss after reopening my account. But they refused! Since they broke the rules they can’t refund partially which is against the law.
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