The player from Japan had his second attempt to claim a welcome bonus flagged on suspicion of having multiple accounts. The casino claimed that the player's IP address was associated with multiple accounts, violating their terms of service. The Complaints Team requested supporting evidence from the casino and further clarification from the player, who denied using a VPN or having multiple accounts. The issue seems to have been resolved but without confirmation from the player we were forced to reject this complaint.
Spilleren fra Japan fik sit andet forsøg på at kræve en velkomstbonus markeret på mistanke om at have flere konti. Kasinoet hævdede, at spillerens IP-adresse var forbundet med flere konti, hvilket overtrådte deres servicevilkår. Klageholdet anmodede om understøttende beviser fra kasinoet og yderligere afklaring fra spilleren, som nægtede at bruge en VPN eller have flere konti. Problemet ser ud til at være løst, men uden bekræftelse fra spilleren var vi tvunget til at afvise denne klage.
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