Kære jstrangaz901,
Mange tak for din klage. Jeg er ked af at høre om de problemer, du har oplevet med dine udbetalinger.
Ud fra det, du har nævnt, ser det ud til, at dine gevinster blev spillet tilbage i casinoet, hvilket efterlader dig med en reduceret saldo på $500. Siden du har spillet dine gevinster, bliver situationen mere kompliceret.
Som du sandsynligvis ved, er der meget lidt, vi kan gøre, når gevinster er spillet og tabt, for at få pengene tilbage, da pengene allerede er blevet omsat. Kasinoer kræver typisk, at spillere opfylder visse betingelser, og hvis disse betingelser ikke er opfyldt, kan gevinsterne fortabes. Derudover, hvis du ikke var klar over, at en bonus blev anvendt, kan dette være en anden faktor, der bidrager til problemet.
Jeg forstår, at dette er frustrerende, men givet omstændighederne er der ikke meget, vi kan gøre for at vende resultatet, medmindre der er yderligere beviser på en fejl eller uretfærdig praksis fra kasinoets side.
Hvis du har yderligere oplysninger eller dokumenter, er du velkommen til at sende dem til min e-mail på petronela.k@casino.guru .
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear jstrangaz901,
Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you've experienced with your withdrawals.
From what you’ve mentioned, it seems that your winnings were played back into the casino, leaving you with a reduced balance of $500. Since you played your winnings, the situation becomes more complicated.
As you likely know, once winnings are played and lost, there is very little we can do to retrieve the funds, as the money has already been wagered. Casinos typically require that players meet certain conditions, and if those conditions are not met, the winnings can be forfeited. Additionally, if you were not aware of a bonus being applied, this could be another factor contributing to the issue.
I understand this is frustrating, but given the circumstances, there is not much we can do to reverse the outcome unless there is further evidence of a mistake or unfair practice on the casino’s part.
If you have any additional information or documents, feel free to send them to my email at petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Automatisk oversættelse:
