Kære sanghvirakesh43,
Mange tak for din klage.
Jeg er ked af at høre om de vanskeligheder, du har oplevet med din udbetaling hos Leon Casino. For at hjælpe os med at forstå din situation bedre og arbejde hen imod en løsning, kan du give nogle yderligere oplysninger om følgende:
- Bekræftelsesproces: Du nævnte, at du blev bedt om at levere forskellige dokumenter og en selfie til kontobekræftelse. Vil du venligst fortælle os, hvis du har modtaget en officiel bekræftelse fra Leon Casino om, at din konto er fuldt verificeret? Hvis ja, kan du videresende denne bekræftelse eller enhver relevant kommunikation til petronela.k@casino.guru ?
- Udbetalingsstatus: Du oplyste, at din udbetaling i øjeblikket er deaktiveret på grund af en "spilkontrol". Har du modtaget yderligere opdateringer eller kommunikation fra Leon Casino vedrørende denne check? Har de desuden givet nogen specifik grund til, hvorfor denne proces tager længere tid end de normale 1-3 dage?
- Gameplay Check Detaljer: Er du blevet informeret om, hvad "gameplay checking"-processen indebærer? Det ville være nyttigt at vide, om casinoet har givet nogen indikation af, hvad de anmelder, eller hvorfor din udbetaling stadig afventer.
Kommunikation med kasinoet: Kan du give os detaljer eller skærmbilleder af enhver kommunikation, du har haft med Leon Casino, især dem, der diskuterer udbetalingsforsinkelsen og kontrol af spillet?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt.
På forhånd tak for dit svar.
Venlig hilsen,
Petronela
Dear sanghvirakesh43,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you've been experiencing with your withdrawal at Leon Casino. To help us better understand your situation and work towards a resolution, could you please provide some additional information on the following:
- Verification Process: You mentioned that you were asked to provide various documents and a selfie for account verification. Could you please let us know if you received any official confirmation from Leon Casino stating that your account is fully verified? If so, could you forward this confirmation or any relevant communication to petronela.k@casino.guru?
- Withdrawal Status: You stated that your withdrawal is currently disabled due to a "gameplay check." Have you received any further updates or communication from Leon Casino regarding this check? Additionally, did they provide any specific reason why this process is taking longer than the standard 1-3 days?
- Gameplay Check Details: Have you been informed about what the "gameplay checking" process involves? It would be helpful to know if the casino has given any indication of what they are reviewing or why your withdrawal is still pending.
Communication with the Casino: Could you provide us with details or screenshots of any communication you’ve had with Leon Casino, particularly those discussing the withdrawal delay and gameplay checking?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Automatisk oversættelse:
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