Kære Cristian112,
Mange tak for din klage. Jeg er ked af at høre om dit problem med tilbagetrækningen.
Forstå venligst, at variationen og tilgængeligheden af betalingsmetoder ikke udelukkende administreres af kasinoet. Flere faktorer, såsom Licensing Authority, geolocation, kontrakter med betalingsudbydere og bankrestriktioner, har alle stor indflydelse. Hvis en betalingsmetode var tilgængelig for indbetalinger, betyder det ikke nødvendigvis, at den også vil blive tilbudt til udbetalinger, og den kan til enhver tid afbrydes. Desværre er kasinoer nogle gange magtesløse og begrænsede til at tilbyde betalingsmetoder til deres kunder.
Jeg vil gerne præcisere et par ting for bedre at forstå din situation:
- Blev du informeret om alternative metoder til at hæve dine gevinster, efter at du stødte på problemer med kryptoudbetalingen?
- Du nævnte problemer med at bekræfte din konto. Blev bekræftelsen gennemført, før du forsøgte tilbagetrækningen?
Da du har mistet dine gevinster, vil vi ikke være i stand til at hjælpe med at hente pengene denne gang. Men skulle du støde på problemer i fremtiden, råder vi dig kraftigt til at kontakte os, så snart problemet opstår, så vi kan træde til tidligere for at hjælpe.
På forhånd tak for dit svar og din forståelse.
Venlig hilsen,
Petronela
Dear Cristian112,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I’d like to clarify a few things to better understand your situation:
- Were you informed of any alternative methods to withdraw your winnings after you encountered issues with the crypto withdrawal?
- You mentioned difficulties with verifying your account. Was the verification successfully completed before you attempted the withdrawal?
As you have lost your winnings, we won’t be able to assist in retrieving the funds this time. However, should you face any issues in the future, we strongly advise you to contact us as soon as the problem arises, so we can step in earlier to assist.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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